Professional Documents
Culture Documents
Benchmarking Quality
Benchmarking Quality
Definition
Benchmarking is defined as
measuring the performance against
of the best-in-class companies
determining how the best-in-class
achieve those performance levels
and using the information as a basis
for companys targets, strategies and
implementation.
Types of Benchmarking
Strategic Benchmarking
Performance Benchmarking or
competitive Benchmarking
Process Benchmarking
Functional Benchmarking or Generic
Benchmarking
Internal Benchmarking
External Benchmarking
International Benchmarking
Function
Information system
Billing
Optimum Customer
Experience
Cycle time (Order to
Delivery )
Management Processes
New Product
Development
Contd.
Hewlett-Packard
Merck
Motorola
Marriott
NEXT
Wal-Mart
Xerox
Order Fulfillment
Employee-Training
Flexible
manufacturing
Admission
Manufacturing
excellence
Information system
Benchmarking
Planning
Collecting data & information
Analyzing the findings
Recommendations making & doing
Monitoring & reviewing
Examples of Benchmarking
Strategic
Benchmarking
Performance or
competitive
Benchmarking
Process Benchmarking
Functional or Generic
Benchmarking
Internal Benchmarking
Change in technology or
customer requirements
Improving performance in
key areas or activities
Improving key processes
in short time
Improving activities or
services for which
counterparts do not exist.
Several business units
within the same
organization exemplify
good practices.
Contd
External
Benchmarking
International
Benchmarking
Good practice
organizations are
located in other
countries.
Contd
Increase in willingness to share solutions and
build consensus to accommodate changes.
Better understanding of the big picture
and gaining a broader perspective of the
interplay of the factors (or enablers)that
facilitate the implementation of good
practice
Increasing collaboration and understanding
of the interactions within and between
organizations.