Unit-1 Project Quality Management

Program

: MBA

Semester

: IV

Subject Code

: PM0017

Subject Name

: Project Management

Unit number

:1

Unit Title

: Project Quality Management

Lecture Number

:1

Lecture Title

: Project Quality Management

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Unit-1 Project Quality Management

Project Quality Management

Objectives :
The objectives of this lecture are to:

Define Quality.
Explain the Purpose of Quality Management .
Clarify the history of Quality and Project Management.
Elucidate the benefits of Project Quality Management.

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Unit-1 Project Quality Management

Lecture Outline

Introduction

Definition of Quality

Features of Quality

Purpose of Project Quality Management

History of Quality Management

History of Project Management

Project Quality Management Process

Benefits of Project Quality Management

Summary

Check Your Learning

Activity

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Unit-1 Project Quality Management

Introduction

Project quality management is a combined procedure of :

Quality management

Project management

Project quality management deals with:

Management of quality of the project.

Product or service of the project.

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Unit-1 Project Quality Management

Definition of Quality

According to Deming, Juran and Crosby, the approach to quality is

defined in terms of proprietary approaches in Project quality management.

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Unit-1 Project Quality Management

Features of Quality

Functionality
Consistency

Completeness

Performance

Features
of
Quality

Reliability

Relevance

Suitability
Timeliness

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Unit-1 Project Quality Management

Purpose of Project Quality Management

Purpose of Project Quality Management includes:

Supply the suitable product or service.

Attract the customer to revisit.

Work for the popularity of brand.

Adopt sound defect prevention processes.

Satisfy the stakeholders.

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Unit-1 Project Quality Management

History of Quality Management

Before 19th century:

Skilled craftsmen made limited products.

Craftsman started arranging into unions called guilds.

Single person used to make a new product from start to end.

Learners were trained by experts.

After Industrial Revolution:

Mass production by unskilled labourers.

More value was given to quality.

Walter Shewhart developed new theories and statistical methods.

Deming and Juran introduced statistical quality control after World

War II in Japan.

U.S organisations applied extensive quality improvement programs.

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Unit-1 Project Quality Management

History of Project Management

Project Management evolved in parallel with Quality Management.

In 1969 the Project Management Institute was formed.

In 1987 Project Management Institute published A Guide to the

Project Management Body of Knowledge (PMBOK Guide)

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Unit-1 Project Quality Management

Project Quality Management Process

Four main processes of project quality management are:

Quality
Definition

Quality
Assurance

Quality
Control

Quality
Improvement

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Unit-1 Project Quality Management

Benefits of Project Quality Management

The benefits of project quality management are:

Customer satisfaction
Reduced cost
Increased competitiveness
Fulfillment of social and economic responsibilities

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Unit-1 Project Quality Management

Summary

According to Deming, Juran and Crosby, the approach to quality is

defined in terms of proprietary approaches in Project quality
management.

The features of quality are functionality, performance reliability,

relevance, timeliness, suitability, completeness, consistency.

Project Management Institute published A Guide to the Project

Management Body of Knowledge (PMBOK Guide).

Project quality management is a four-step procedure.

The benefits of project quality management are many.

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Unit-1 Project Quality Management

Check Your Learning

1. What are the features of quality?
Ans. The features of quality are functionality, performance reliability,
relevance, timeliness, suitability, completeness, consistency.

2. What The benefits of project quality management ?

Ans. The benefits of project quality management are:
Customer satisfaction,
Reduced cost,
Increased competitiveness,
Fulfillment of social and economic responsibilities.

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Unit-1 Project Quality Management

Activity
The Industrial Revolution led to mass production of products
by unskilled labourers, who were employed in an
assembly-line manufacturing system. Quantity was valued
more, workers never communicated with the customers;
this led to efficient quality concerns.
List out the challenges faced by organisations and what
were discovered as new methodologies to improve quality.

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