Professional Documents
Culture Documents
11th edition
by
Raymond V. Lesikar
CHAPTER: 6
Directness in Good News and
Neutral Messages
Sunan Islam
Faculty-CBA
Directness
If
In a credit arrangement,
Credit Applications
***Adjustment Grants
When you grant an adjustment -
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** You can attempt to do this using words that produce positive effects.
For example: In the opening you can do more than
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The businesspeople want to know when something is wrong with their products or services
so they can correct the matter.
and there is no reason for delay or a gentle treatment.
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Extending Invitations
Provide all the details that the recipient needs in order to attend,
including date, time, and location.