IT SOLUTION OF FEDEX

 Presented by


Nilesh Kamble

“ Looking back 35 Fred Smith..
years at the ….Founder & CEO, FedEx

forefront of an
evolving and dynamic
industry, two things
have remained
constant at FedEx:-
…the ability &

willingness of our
customers to embrace
.
 ………change on
behalf of our
customers…”
CURRENT
SCENARIO
Ø Type Public
Ø Founded 1971
Ø Headquarters Memphis, USA
Ø Key People Frederick, W.
Smith


Chairman, President & CEO

Ø Revenue US $ 37.953
billion (2008)
Ø Operating Income   US $2.075 billion (2008)
Ø Net Income  US $1.125 billion
(2008)
FAMILY OF
COMPANIES
SUPPLY CHAIN
Ø Woven around the complex structure of our
country through HUB and SPOKE system.
Ø Blue Dart Express Ltd., India's premier
integrated air express carrier and
logistics services provider, has been one
of the largest Global Service
Participants of Federal Express
Corporation, since 1984.
Ø From 1984, Blue Dart represented all FedEx
interests, under a principal to principal
arrangement, in India.
HUB AND SPOKE

city city

city city
ONLINE TOOLS
Ø
Ø FedEx Global Supply Chain Services
technology platform offers features such
as: 
1. Order administration – efficiently manage
the processes associated with order
fulfillment and transportation
2. Real time visibility – provides a view into
inventory at rest and in motion
throughout the supply chain
3. Connectivity – provides multiple access
points to key members of your supply
chain

NEED FOR MIS IN
¥ Track of overnight packages - 46,000 U.S.
drop-off points
¥ The Problem - Company's fast-moving
customers and profitability of drop-off
points
¥ The Need - Access information
¥ The Solution - WebFOCUS
COSMAT II
Ø COSMAT II (Computerized On-line System for
Management, Accounting and Tracking) is a
complete ERP system indigenously
developed by Blue Dart.
Ø It interfaces with the Human Resources
Management, Financial Management,
Purchase, Sales Monitoring Executive
Information and CRM systems.
SMART
Ø SMART (Space Management Allocation
Reservation and Tracking), is an in-house
developed state-of-the-art technology
system, which allows real-time space and
revenue management on the Blue Dart
Aviation network.
Ø It ensures that the aircraft is filled
profitably, and that all customers with
space confirmed on the aircraft have the
assurance that their packages would
travel.
ROLE OF WEBFOCUS
¥ Operating and maintaining cooperative
business.
¥ Analysis FedEx Internal system data.
¥ Provide analysis for mass,1-to1 marketing
and sales program.
¥ Delivering right mix of services to the
customer.
WEB FOCUS
1 Transactions flow from customer’s computer over the Internet
to FedEx.
2 The data is decrypted and routed to the appropriate server
3 within FedEx.
The response is then encrypted and sent back.
FedEx API
Customer’s Computer 1 Server
(PC, Web Server, etc.) FedEx Server
FSM API’s

2
Internet

3
GOAL & SCOPE
¥ Maintaining past and future data
¥ Fast delivery of routine reports to
business analyst
¥ Ability to anticipate customer trend
¥ Direct link between distribution and supply
chain operation
¥ Power-up communication and advance planning
SCOPE OF
REPORTING
Information Flow


¥ Quick and easy access to its global

database
¥ Robust processing of information
Reports
¥ Easy generation of flexible reports
¥ Effective use of WEB
Information Tracking
PC

Decision Real
Making Time
BENEFITS TO
CUSTOMER
Ø Enhance customer service
Ø Improve inventory management
Ø Optimize transportation costs
Ø Reallocate resources
Ø Control cost by ordering what you need when
you need it, and have it delivered in time
to meet your required level of service
Ø Mitigate your investments and inventory and
infrastructure

LEARNING
OUTCOMES
¥ Strengths:
1. Flexible and easy fornon-technical users.
2. Bussiness users no longer require IT
assistance to request report.
¥ Weaknesses:
1. Webfocus will not be able to handle
anticipated volume of data.
2. Shift from technology.
