Tradução - Translation

Coordination of Modernization and Informatics

Ministry of Agriculture, Livestock and Supply

Approach:

✓ New functional structure

✓ Situation in 2002

✓ Situation from 2003

✓ Projections

✓ New functional structure

✓ Situation in 2002

✓ Situation from 2003

✓ Projections
Slide 2

IT COORDINATION
Infra Structure and Operation - operational focus
Help Desk and Support
System and Web
Projects, Information Security and Net – business intelligence.

Slide 3

✓ Functional structure

✓ Situation in 2002

✓ Situation from 2003

✓ Projections

Slide 4

CMI MAP = PDTI, Projects, Services Level, Communication, Contracts,

Resources and Efficiency

Slide 5

✓ Functional structure
✓ Situation in 2002

✓ Situation from 2003

✓ Projections

Slide 6

Help Desk Indicators

Time %
Until 1 hour______60
Until 3 hours_____35
Until 72 hours____5
Total per month_____1200

Slide 7

Benchmarking

Slide 8

Indicators 2003/04
• Deployment of collaboration technology
• Restructuring of the logical network at zero cost
• 3 Ibest awards
• Internal Rules of Conduct CMI
• “.com” access restriction policy
• Intranet deployment
• Restructuring of contract control instruments
• Voice over IP
• Cost reduction of around 6.2 million/year

Slide 9
✓ Functional structure

✓ Situation in 2002

✓ Situation from 2003

✓ Projections

Slide 10

✓ Projections
Value chain in services
Slide 11

CSG PROPOSAL

Slide 12

IP Telephony – Security and Economy…

Solution Transparency
– User has ALL the facilities of traditional telephony and includes MANY
DIFFERENTIALS such as Security, Mobility, Unified Messaging et cetera.
Advantages of Implementation
– Preserve existing investment
– FULL encryption on calls (end to end)
– Reduction of telephone costs

Slide 13

Traditional Environmental – not safe

Slide 14

INFOVIA = Planning , Safety, Operation and Management, Integration

Slide 15

High reliability and availability Investment protection and return infovia

Approximation between MAPA and external agents
Relationship channel (smart ombudsman) Productivity, scalability and
accessibility
Security and privacy in end-to-end communication
Cost reduction in products and telecommunications

Slide 16
IP Telephony Safety and Economy

Reduction of costs
Solution Transparency
User has ALL the features of traditional telephony and includes
MANY DIFFERENTIALS such as Security, Mobility, Messaging Unified etc.
Slide 17

Benefits…

Calls with total security…

Calls between two IP points encrypted with end-to-end encryption;
Encryption between calls

Slide 18

Encryption between calls

– Two agents;
– Between agent and audit;
– Between agent and any external extension;

Slide 19

Cost savings in…

Unified network infrastructure – LAN and WAN Amount of bandwidth
required for voice transmission
– Voice Compression
Moves, Adds and Changes Infrastructure management of DFAs and
remote points connected to MAPA Integration with applications