HIGH
PERFORMANCE
WORK SYSTEM
BY:
Rashmi Sharma
Neha Anand
Gaurav Malhotra
High-performance work system – the right
combination of people, technology, and
organizational structure that makes full use
of the organization’s resources and
opportunities in achieving its goals.
To function as a high-performance work
system, each of these elements must fit well
with the others in a smoothly functioning
whole.
High performance work system is an
integrated set of human resource
management policies and practices
that together produce superior
employee performance.
No hard and fast rule about what
comprises high performance work
systems.
Elements of a High-Performance
Work System
Organizational structure: the way the organization groups
its people into useful divisions, departments, and
reporting relationships.
Task design: determines how the details of the
organization’s necessary activities will be grouped,
whether into jobs or team responsibilities.
People: well suited and well prepared for their jobs.
Reward systems : contribute to high performance by
encouraging people to strive for objectives that support
the organization’s overall goals.
Information systems: modern information systems have
enabled organizations to share information widely.
In a high-performance work system, all the
elements – people, technology, and
organizational structure – work together for
success
Outcomes of a High-Performance
Work System
High performance
The outcomes of each employee and work group
contribute to the system’s overall high
performance.
High product quality
The organization’s individuals and groups work
efficiently, provide high-quality goods and
services, etc., and in this way they contribute to
meeting the organization’s goals.
Flexibility
When the organization adds or changes goals,
people are flexible and make changes to as
needed to meet the new goals.
Great customer satisfaction
High performance from workers and quality
products will contribute to customer satisfaction.
Low employee turnover
Good reward system will lead to low turnover
and satisfied employees.
Conditions that Contribute to
High Performance
Equipment and work processes are structured
and technology is used to
encourage maximum flexibility and interaction
among employees.
Employees participate in planning changes in
equipment, layout, and work methods.
Work design allows employees to use a variety of
skills.
Employees understand how their jobs contribute
to the finished product or service.
Ethical behavior is encouraged.
HRM’s Contribution to High
Performance
HRM practices match Work design permits
organization’s goals flexibility in where
Individuals and and when tasks are
groups share performed
knowledge Selection system is
Work is performed job related and legal
by teams Performance
Organization management system
encourages measures customer
continuous learning satisfaction and
quality
HRM’s Contribution to High
Performance
Organization monitors Skills and values of a
employees’ diverse workforce are
satisfaction valued and used
Discipline system is Technology reduces
progressive time and costs of
Pay system rewards tasks while preserving
skills and quality
accomplishments
