Strategic, Tactical &

Operational distinction
Dr M Manjunath Shettigar

Levels of Management

Decision-Making By Level
Strategic Decisions
What products and services to offer, how and where to obtain resources,
market strategies and position, pricing policies

Tactical Decisions
Obtaining and using resources, allocating duties, hiring personnel, selecting
suppliers

Operational Decisions
Scheduling production, allocating work, training, dealing with employee
problems and grievances
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