Professional Documents
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The ISO 9002 Quality Assurance Management System
The ISO 9002 Quality Assurance Management System
Assurance Management
System
For
SCHOOLS
1
QUALITY EDUCATION:
Customer
Satisfaction
Whole
Organizatio
n
Involvemen
Quality
t
Service
Output
Input
Resources
ORGANIZATION
WITH
LOUSY MANAGEMENT
Upgrading :
Service
Quality
Product Quality
Personnel Quality
By...
4
A Proven Successful
Quality Assurance System
ISO 9000
5
A BRIEF INTRODUCTION
TO
ISO 9000
Customer focus
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships
8
10
Self-manageable
P-D-C-A
Plan
what you do
Do what you planned &
record what you did
Check the results
Act on the difference
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CUSTOMER SATISFACTION
MANAGEMENT SUPPORTS
RESOURCES MANAGEMENT
PROCESS MANAGEMENT
RESULTS ANALYSIS
CONTINUOUS
IMPROVEMENT
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13
14
15
16
17
21
Quality Plan
Quality Manual
Q Procedures
Working Instruction
Reference Document
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26
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Stages
Setting
up Steering Committee
Design of Management System
Training all Staff
Setting up documentation system
Implementation
Monitoring & Evaluation
27
27
Stages
Internal
Certification
Audit
Registration
Maintenance
Internal
of the system
Q Audit
Surveillance
Visit
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Self-manageable
Plan
what you do
Do what you planned
Record what you did
Check the results
Act on the difference
29
Standardized
Clearly
listed requirements /
guidelines
World-wide acceptance
30
Systematic
Inter-relationship
of elements
Comprehensive
Team
work
31
Customer-oriented
Needs
defined by customer
Stress on customer satisfaction
Enhancement of quality culture
32
Objectively assessed
Internal
audit (Self-assessment)
Audit by 3rd party
The management system governs
33
Clearly Documented
Data
34
Human resources
planning and control
in
ISO 9001 QMS
35
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THANKS!
46
Any Questions ?
?
?
?
47
THE END
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Thank you
very much for
your patience !!
:)
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