Professional Documents
Culture Documents
Creating and Managing Organizational Culture
Creating and Managing Organizational Culture
Sixth Edition
Gareth R. Jones
Chapter 7
Creating and
Managing
Organizational
Culture
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
7- 1
Learning Objectives
1. Differentiate between values and
norms and understand the way
culture is shared by an
organizations members
2. Describe how individuals learn
culture both formally and
informally
3. Identify the four building blocks
or foundations of an
organizations culture
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
7- 2
Learning Objectives
(cont.)
4. Understand how an
organizations culture, like its
structure, can be designed or
managed
5. Discuss an important outcome of
an organizations culture:
corporate social responsibility
7- 3
What is Organizational
Culture?
Organizational culture: the
set of shared values and norms
that controls organizational
members interactions with each
other and with people outside
the organization
7- 4
7- 5
Organizations Values
Embedded in Formal and
Informal Structure
7- 6
7- 7
Organizational Culture
Based on enduring values
embodied in organizational norms,
rules, standard operating
procedures, and goals
People draw on these cultural
values to guide their actions and
decisions when faced with
uncertainty and ambiguity
Important influence on members
behavior and response to situations
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
7- 8
7- 9
Recognizing Differences in
Organizational Cultures
Many mergers between
companies have failed because of
differences in their organizational
cultures
Merger teams now exist to help
smooth the transition between
the two cultures
7-10
How is an Organizations
Culture Transmitted to its
Members?
Socialization: the process by
which members learn and
internalize the values and norms
of an organizations culture
7-11
7-12
7-13
How is an Organizations
Culture Transmitted to its
Members? (cont.)
Collective vs. individual
7-14
How is an Organizations
Culture Transmitted to its
Members? (cont.)
Formal vs. informal
7-15
How is an Organizations
Culture Transmitted to its
Members?
Sequential(cont.)
vs. random
7-16
How is an Organizations
Culture Transmitted to its
Members?
(cont.)
Fixed vs. variable
7-17
How is an Organizations
Culture Transmitted to its
Members? (cont.)
Serial vs. disjunctive
7-18
How is an Organizations
Culture Transmitted to its
Members? (cont.)
Divestiture vs. investiture
7-19
7-20
7-21
7-22
7-23
Organizational ethics
7-24
7-25
7-26
7-27
7-28
7-29
Redesign structure
Revise property rights used to motivate
people
Change the people especially top
management
Copyright 2010 Pearson Education, Inc. Publishing as Prentice Hall
7-30
Social Responsibility
Social responsibility: refers to a
managers duty or obligation to
make decisions that nurture,
protect, enhance, and promote
the welfare and well-being of
stakeholders and society as a
whole
7-31
Approaches to Social
Responsibility
7-32
Approaches to Social
Responsibility (cont.)
Accommodative approach: the
acknowledgment of the need to support
social responsibility
7-33
7-34
Why Be Socially
Responsible?
7-35
Why Be Socially
Responsible? (cont.)
Whistle-blower: a person who
reports illegal or unethical
behavior
7-36