Professional Documents
Culture Documents
Introduction
to
the Field of
Organizationa
l Behavior
McGraw-Hill/Irwin
Practicing OB at Brasilata
Brasilata has become one of
Brazils most innovative and
productive companies by applying
organizational behavior
knowledge, including employee
involvement, creativity, motivation,
leadership, teamwork, and
organizational culture.
1-2
Organizational Behavior
and Organizations
Organizational behavior
The study of what people think,
Organizations
Groups of people who work
1-3
OB is for everyone
1-4
Organizational
Effectiveness
goals
1-5
Four Perspectives of
Organizational
Effectiveness
Open Systems Perspective
Organizational Learning
Perspective
High-Performance WP Perspective
Stakeholder Perspective
NOTE: Need to consider all four
perspectives when assessing a
companys effectiveness
1-6
Effective organizations
Maintain a close fit with changing conditions
Transform inputs to outputs efficiently and flexibly
1-7
subsystem
sys
te
m
sub
materials
resources
g
si n m
ha
rc ste
Pu bsy
su
Information
Finances
Equipment
outputs
Feedback
t
ys
bs
su em
Engineerin
g
Transforming
subsystem
Human
subsyste
m
te
sys
sub
m
Raw
Technological
subsystem
Accountin
g
subsyste
m
yste
subs
m
inputs to
Manageria
l
subsystem
Productio
n
subsyste
m
te
ys
bs
u
s
m
Sociali
zati
subsys on
tem
Marketing /
Sales
subsystem
l
ura
Cult stem
sy
sub
Products/service
s
Shareholder
dividends
Community
support
Waste/pollution
Feedback
1-8
Organizational Learning
Perspective
1-9
Intellectual Capital
Human
Capital
Structural
Capital
Relationship
Capital
1-10
1-11
Organizational Learning
Processes
Knowledge
Knowledge
Acquisition
Acquisition
Knowledge
Knowledge
Sharing
Sharing
Knowledge
Knowledge
Use
Use
Knowledge
Knowledge
Storage
Storage
Learning
Learning
Communication
Communication
Awareness
Awareness
Human
Human memory
memory
Scanning
Scanning
Training
Training
Sensemaking
Sensemaking
Documentation
Documentation
Grafting
Grafting
Info
Info systems
systems
Autonomy
Autonomy
Practices/habits
Practices/habits
Experimenting
Experimenting
Observation
Observation
Empowerment
Empowerment
Databases
Databases
1-12
Organizational Memory
structural capital
1-13
High-Performance
Practices at American
Express
American Express encourages
employees to go off script,
meaning that they are
empowered to customize their
conversations rather than rely on
memorized statements. This
autonomy is one of several high
performance work practices.
1-14
High-Performance Work
Practices
Employee involvement
Job autonomy
Employee competence (training, selection)
Performance-based rewards
1-15
Corporate Social
Responsibility at MTN
Group in Africa
At MTN Group, Africas largest
mobile (cell) phone company,
employees help the community
and environment through the
companys award-winning 21
Days of Yello Care program.
This photo shows MTN
employees in Uganda planting
trees during a Yello Care event.
1-16
Stakeholder Perspective
interests
Firms have limited resources to
satisfy all stakeholder needs
1-17
Ethics
Moral principles/values, determine whether actions
1-18
1-19
Globalization
1-20
Increasing Workforce
Diversity
Surface-level vs deep-level
diversity
Implications
Better knowledge, decisions,
1-21
Emerging Employment
Relationships
Work/life balance
Minimizing conflict between work and nonwork
Virtual work
Using information technology to perform ones job
1-22
Organizational Behavior
Anchors
Multidisciplinary anchor
Many OB concepts adopted from other disciplines
OB develops its own theories, but scans other
fields
1-23
Organizational Behavior
Anchors (cont)
Contingency anchor
A particular action may have different
analysis
1-24
Chapter
1
Introduction
to
the Field of
Organizationa
l Behavior