BENEFITS of E-GOVERNMENT

Benefits of E-Government
1.
2.
3.

Efficiency and effectiveness

Economy
Customer Oriented

What is E-Government

no universally accepted definition.

In a very narrow definition, e-government is the

delivery of government information and services
online through the Internet or other digital
means

Efficiency and Effectiveness

Instead of civil servant, online applications

are more effective

Easy access to official agencies

Rapid information transfer

Economy

Salary of civil servant and technicians

Internet applications replacing paper-based

application
On-line publications reduce government
publication and distribution costs

Economy

Reduced corruption,

Building and building maintenance costs

reduce

Customer Oriented

Bringing together Relevant

information and services for citizens
availability of customized information by
specific groups,

Customer Oriented

allow routine transactions with the

government(Filing taxes, Ordering of
birth/death/marriage certificates, Online
visa and passport applications)

Feedback to officials

Carter, L. (2005). The utilization of e-government services:

citizen trust, innovation and acceptance factors. Information
Systems Journal, 15(21), 5-25.
Layne, K., & Lee, J. (2001). Developing fully functional egovernment: A four stage model . Government Information
Quarterly, 18(2), 122-136.
Moon, J. (2005). Linking citizen satisfaction with e-government
and trust in government. public administration research and
theory, 15(3), 371-391
Moon, J. (2002). The evolution of e-government among
municipalities: Rhetoric or reality?.
Public
Administration Review, 62(4), 424-433.