Professional Documents
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Coca-Cola Co.: Presented By: Carter Vaillancourt, Megan Land, and Emily Michaud UMFK, 2013
Coca-Cola Co.: Presented By: Carter Vaillancourt, Megan Land, and Emily Michaud UMFK, 2013
Coca-Cola Co.
Overview
1. Company Overview
.
.
.
.
2. External Audit
.
.
.
.
Industry Analysis
Current Opportunities and Threats
CPM Matrix
EFE Matrix
3. Internal Assessment
.
.
.
.
Organizational Structure
Strengths and Weaknesses
Financial Condition
IFE Matrix
4. Strategy Formation
SWOT matrix
Space Matrix
BCG Matrix
Grand Strategy Matrix
Matrix Analysis
QSPM Matrix
Strategies
6. Implementation
EPS/EBIT
Projected Financials
7. Evaluation
8. Coca-Cola Update
In 1886 is when
Atlanta
pharmacist
created the first
Coca-Cola
mixture out
various
ingredients,
where he
then put it
up for sale
for 5 cents
a glass
1886
1892
1893
1904
1984 is when
Joseph
Biedenharn was
hired to be
the first to
put the
Coca Cola
in bottles
Due to
beverage
companies
copying
Coca-Cola
they began
to
manufacture
the contour
bottle in
1916
1905
1918
In 1943, during
WWII General
Eisenhower
requested 10
bottle plants
to be shipped
to them
overseas,
which then
created an
overseas business.
1919
1940
1941
1959
In the 1928
Olympics located in
Amsterdam, CocaCola traveled
with the
team and
began
global
expansion
19601981
In 1985, was
the release of
a new taste
for Coca-Cola,
the first
change in
formulation
in 99 years. It
wasnt long
until they
changed to
their original
1982
1890
1990
1999
New
beverages
joined the
Company's
line-up,
including
Powerade
sports drink,
Qoo
children's
fruit drink
and Dasani
bottled
water
Coca-Colas vision is to
inspire moments of
happiness while
refreshing the world.
6.
Philosophy
7.
Self-Concept
Concern for Public Image
Concern for Employees
External Audit
70
60
50
40
Stock Price 2010
30
20
10
0
Coca Cola
Pepsi Cola
Nestle
Opportunities
1) Spurring demand for energy drinks, especially in the US where estimates
show about 2 billion.
2) Approximately 85% of the companys unit case volume is delivered in
recyclable bottles and cans, and the company targets to recover at least 50%
of the equivalent bottles and cans sold worldwide.
3) Bottled water drinking has increased 11%.
4) European and China market show large potential to grow by an estimated
amount of 7%.
5) Has the option, but no obligation, to assist bottlers with promotional and
marketing activities ($5 billion in 2010).
6) 55 billion beverage servings are consumed worldwide each day
7) Global beverage industry is expected to grow from a valued $1.4 trillion in
2008, to $1.6 trillion by 2013.
8) India currently only consumes 11 8oz servings of Coca Cola per person per
year.
9) The non-alcoholic ready to drink(NARTD) beverage industry is expected to
grow by 50 billion unit cases by 2020.
Threats
1)
2)
3)
4)
5)
6)
7)
8)
9)
Increasing preference for non carbonated healthy drinks. The Coca Cola soda saw a
5% volume declines respectively in the carbonated soda brands category.
With rising obesity rates of 35.7% for adults and 17% for youth in the U.S. alone,
health concerns may cause reduced consumption of sugar sweetened beverages,
impacting profitability.
Water is the main and most significant ingredient in beverages, quality and
abundance of water is scarce worldwide, where 70% is used for agriculture and
irrigation.
With $24.5 billion in net operating revenue generated from international markets,
and operating in over 200 countries, unstable economic conditions in foreign
countries can dramatically decrease revenues.
The primary beverage of Coca Cola is sparkling beverages, the most popular drinks
consumed worldwide, in their respective order, are water, tea, and beer.
Changes in currency rates. Coca-cola uses 74 functional currencies in 2010.
In 2010 had approximately 18,600 associates represented by labor unions.
PEP operating income and revenues both exceeded KO's by .85 Billion and 7.67
Billion respectively. They are strong competitors in the market
PepsiCo dominated North America with sales of US $22billion,while Coca-Cola only
had about US $7billion.
CPM
KO
Critical Success factors
Weights
Rating
0.0 to 1.0
1 to 4
NSRGY
Weighted Score
Rating
PEP
Weighted Score
Rating
1 to 4
Weighted Score
1 to 4
Advertising
0.08
0.32
0.24
0.32
Product Quality
0.12
0.48
0.36
0.36
Price Competitiveness
0.10
0.4
0.3
0.4
Finanical Position
0.10
0.30
0.40
0.30
Customer Loyalty
0.14
0.56
0.42
0.56
Global Expansion
0.11
0.44
0.33
0.33
Market Share
0.07
0.21
0.28
0.21
Organization Structure
0.06
0.24
0.18
0.18
Customer Service
0.08
0.32
0.24
0.24
Production Capacity
0.10
0.40
0.30
0.40
Employee Dedication
0.04
0.12
0.16
0.12
Totals
1.00
3.79
3.21
3.42
EFE
Key External Factors
Opportunities
Weights
0.0 to 1.0
Rating
1 to 4
Weighted Score
0.06
0.24
0.04
0.04
3
2
0.12
0.08
0.04
0.08
0.05
0.06
2
3
0.1
0.18
0.05
0.15
0.04
0.08
0.15
0
0.06
0.18
0.06
0.12
0.09
0.18
0.07
0.21
0.07
0.28
0.04
0.08
0.05
0.1
0.05
0.2
0.08
0.05
0.32
2.85
Internal Audit
Financial Information
Income Statement
Financial Information
Balance Sheet (1)
Financial Information
Balance Sheet (2)
4,094
Net Income * 5
59,045
(Stock Price/EPS) * NI
71,177
71,225
51,385
Ratio Analysis
Ratio (2010)
Liquidity Ratios
Current
Quick
1.17
1.02
1.11
0.89
1.29
1.03
Leverage Ratios
Debt to total assets
Debt to equity
Long-term debt to equity
Times-interest-earned ratio
0.57
1.35
0.45
20.43
0.68
2.19
0.94
9.23
0.44
0.78
0.12
41.25
Activity Ratios
Fixed Assets Turnover
Total Assets Turnover
Inventory Turnover
2.38
0.48
13.25
3.03
0.85
17.15
5.12
0.98
13.84
Profitability Ratios
Gross Profit Margin %
EBT Margin %
Net Profit Margin %
Return on total assets %
Return on Stockholder's equity %
Price-earnings ratio
63.86
40.56
33.63
19.42
38.09
6.03
54.05
14.23
10.93
11.7
33.27
15.35
58.21
34.69
31.2
27.56
49.17
5.43
Growth Ratios
Sales Growth (5-years)
Net Income Growth (5-years Average)
Earnings per share Growth (5-year
Average)
8.74%
19.37%
19.92%
12.18
%
3.80%
9.16% 32.08%
10.35
%
37.77%
Strengths
1)With revenues of $35,119,000 million, Coca-Cola is one of the largest
beverage manufacturers globally.
2)Coca-Cola owns four of the worlds top five nonalcoholic sparkling beverage
brands including Coca-Cola, Diet Coke, Sprite and Fanta.
3)Sold 25.5 billion cases of products in 2010
4)Accounted for 51% of U.S. unit case volume, and 50% of non-U.S. case
volume for 2010
5)Has ownership interest in its bottling/distributing partners; 23% in Coca-Cola
Hellenic, 32% in Coca-Cola FEMSA, and 30% in Coca-Cola Amatil.
6)Acquired Coca-Cola Enterprises, Inc., one of the major bottlers for Coca-Cola
in North America which had $3.6 billion in revenues
7)In Eurasia and Africa, unit case volume increased 12% in 2010
8)Coca-Cola has more than 500 brands and 3,500 beverages and products.
9)Coca-Cola sells 1.7 Billion servings of beverages per day in over 200
countries.
10)
Coca-Cola generated 9.5 billion in cash from operations in 2010, up 16% over
2009.
Weaknesses
1)Weak performance in Europe achieving a 0% growth in 2010
2)Does not hold number 1 spot for either the water brand or the leading sports
drink
3)Currently does not hold a snacks segment, where Pepsi Co. has a food
division which creates for 60% of their total revenue.
4)Does not perform best in North America, only accounting for 31.7% in total
revenue in 2010
5)Has a high number of current liabilities accounting for 18,508 million
6) Acquiring Coca-Cola Enterprises (CCE) resulted in assuming additional $7.9
billion in debt
7) Operating income for Europe operations decreased by $50 million in 2010
8)Interest expense increased $378 million mainly due to premiums paid on
repurchasing long term debt
9)Common Stock Market Prices decreased between the first and second
quarter in 2010 from $52.23 and $49.47
10)
Other operating expenses grew to $5,959 million in 2010 from
$5,699
million in 2009
IFE
Key Internal Factors
Weights
Rating
0.0 to 1.0
1, 2, 3 or 4
Internal Strengths
With revenues of $35,119,000 million, Coca-Cola is one of the largest
beverage manufacturers globally
Coca-Cola owns four of the worlds top five nonalcoholic sparkling
beverage brands including Coca-Cola, Diet Coke, Sprite and Fanta
Weighted Score
3 or 4
0.07
0.28
0.08
0.32
0.07
0.21
0.06
0.18
Has ownership interest in its bottling/distributing partners; 23% in CocaCola Hellenic, 32% in Coca-Cola FEMSA, and 30% in Coca-Cola Amatil
0.05
0.15
Acquired Coca-Cola Enterprises, Inc., one of the major bottlers for CocaCola in North America which had $3.6 billion in revenues
0.09
0.36
0.04
0.12
Coca-Cola has more than 500 brands and 3,500 beverages and products
Coca-Cola sells 1.7 Billion servings of beverages per day in over 200
countries
Coca-Cola generated 8.5 billion in cash from operations in 2010, up 16%
over 2009
0.06
0.24
0.05
0.15
Internal Weaknesses
Weak performance in Europe achieving a 0% growth in 2010
Does not hold number 1 spot for either the water brand or the leading
sports drink
0.06
3
1 or 2
0.18
0.02
0.02
0.06
0.12
0.07
0.07
0.03
0.03
0.02
0.04
0.07
0.07
0.03
0.03
0.03
0.06
0.02
0.04
0.02
Currently does not hold a snacks segment, where Pepsi Co. has a food
division which creates for 60% of their total revenue
Does not perform best in North America, only accounting for 31.7% in total
revenue in 2010
Totals
0.04
2.71
Strategy Formation
SWOT Matrix
ST
Strength
s
ST
Threats
Opportunitie
s
W
1. Increase sports
O drink product
sales through sponsorship of
collegiate sports. (W2, W4, O1,
O6, O9)
WT
1.Create a lower calorie sports drink line
to promote healthy drinking habits while
still providing the essential electrolyte
balance. (W2, W4, T1, T2)
2. Diversify products by entering the
healthy snack/snack food market. (W3, T2)
Weaknesse
s
Space Matrix
Financial
Strength
Ratings
1 Cash Flow
5.0
Price Earnings
2 Ratio
3.0
Earnings per
3 Share
5.0
4 Working Capital
7.0
Liquidit
5y
6 Net Income
Return on
7 Assets
Financial Strength
Environmental
Average
Stability
6.0
6.0
Profit
1 Potential
Rating
F
S
6.0
Financial
2 Stability
7.0
Resource
3 Utilization
Productivity,
4 Capacity utilization
Aggressive
Conservative
5
4.0
4.0
4.0
Rate of
1 Inflation
Barriers to Enter
2 the Market
Competiti
ve
3 pressure
Price
4 Elasticity
Demand
5 Variability
Price Range of
6 Competing Products
Ease of Exit
7 from Market
Environmental
Stability
Industry
Strength
Ratin
5.14
g
-5.0
-4.0
-2.0
-4.0
-4.0
-4.0
-6.0
5 Market Entry
Growth
Competitive
6 Potential
Advantage
Extent
Market
7 Leveraged
1 Share
Industry Strength
Product
Average
2 Quality
6.0
1
Ratin
3.0
g
C
S
-6
-5
-4
Customer
3 Loyalty
Capacity
4 Utilization
Technologically
5 Advanced
Global
6 Expansion
Product
7 Life Cycle
Competitive
Advantage
Average
-1.0
-3.0
-2.14
-2.0
-3.0
-1
4.6
-3.0
-2.0
-2
-1.02.0
-3
4
5
Defensive
Competitive
E
S
X Coordinate
Y Coordinate
2.43
1.00
IS
BCG Matrix
Segments
North America
Pacific
Europe
Latin America
Eurasia &
Africa
Total
Revenue
$11,205.
00
$5,271.0
0
$5,249.0
0
$4,121.0
0
$2,556.0
0
$28,402.
00
%rev
39.45%
profit
$1,520.0
0
%pft
18.56
%
18.48
%
14.51
%
$2,048.
00
$2,976.
00
$2,405.
00
20.63
%
29.97
%
24.22
%
9.00%
100.0
0%
$980.00
$9,929.
00
9.87%
100.0
0%
15.31%
4.40%
1.00
5.60%
1.00
5.30%
1.00
6.00%
1.00
6.50%
BCG Continued
Quadrant I
1. Market
development
2. Market
penetration
3. Product
development
4. Forward
integration
5. Backward
integration
6. Horizontal
integration
7. Related
Quadrant II
1. Market
development
2. Market penetration
3. Product
development
4. Horizontal
integration
5. Divestiture
6. Liquidation
diversification
Quadrant III
1. Retrenchment
2. Related
diversification
3. Unrelated
diversification
4. Divestiture
5. Liquidation
Weak
Competitve
Position
Quadrant IV
1. Related
diversification
2. Unrelated
diversification
3. Joint ventures
Strong
Competitive
Position
Matrix Analysis
Alternative Strategies
SPACE
GRAND
BCG
COUNT
Forward Integration
Backward Integration
Horizontal Integration
Market Penetration
Market Development
Product Development
Related Diversification
Unrelated Diversification
Retrenchment
Divestiture
Liquidation
IE
2
1
Strategy Evaluation
Integration Strategies
We have integrated into many suppliers prior to 2010
We recently purchased CCE which helps integrate our bottling and
marketing
Product and Market Development
We are highly established worldwide prior to 2010
Market Penetration
We are currently in 200 different countries prior to 2010
Unrelated or Related Diversification
We dont offer a food segment (Unrelated)
None of our main competitors offer an alcoholic beverage (Related)
QSPM
Create a
lower
calorie
sports drink
line/ while
still
providing
essential
electrolyte
balance.
Key factors
Extern
al
Weigh
t
AS
Opportunities
1. There is spurring demand for energy drinks, especially in the US which according to the latest industry estimates is about 2 billion
2. Approximately 85% of the companys unit case volume is delivered in recyclable bottles and cans, and the company targets to recover at least
50% of the equivalent bottles and cans sold worldwide.
3. Bottled water drinking has increased 11%.
4. European and China market show large potential to grow, growing into these divisions more will help the revenue sales.
5. Has the option, but no obligation, to assist bottlers with promotional and marketing activities ($5 billion in 2010).
6. 55 billion beverage servings are consumed worldwide each day
7. Global beverage industry is expected to grow from a valued $1.4 trillion in 2008, to $1.6 trillion by 2013.
8. India currently only consumes 11 8oz servings of KO per person per year.
9. The non-alcoholic ready to drink(NARTD) beverage industry is expected to grow by 50 billion unit cases by 2020.
1. Increasing preference for non carbonated healthy drinks. The Coca Cola soda saw a 5% volume declines respectively in the carbonated soda
brands category.
2. With rising obesity rates of 35.7% for adults and 17% for youth in the U.S. alone, health concerns may cause reduced consumption of sugar
sweetened beverages, impacting profitability.
3. Water is the main and most significant ingredient in beverages, quality and abundance of water is scarce worldwide, where 70% is used for
agriculture and irrigation.
4. With $24.5 billion in net operating revenue generated from international markets, and operating in over 200 countries, unstable economic
conditions in foreign countries can dramatically decrease revenues.
5. The primary beverage of Coca Cola is sparkling beverages, the most popular drinks consumed worldwide, in their respective order, are water,
tea, and beer.
6. Changes in currency rates. Coca-cola uses 74 functional currencies in 2010.
7. In 2010 had approximately 18,600 associates represented by labor unions
8. PEP operating income and revenues both exceeded KO's by .85 Billion and 7.67 Billion respectively. They are strong competitors in the market
9. PepsiCo dominated North America with sales of US $22billion,while Coca-Cola only had about US $7billion.
TAS
1 to 4
0.06
0.04
0.04
0.04
0.05
0.06
0.05
0.04
0.05
Diversify
beverage line
Diversify
by offering
products by
alcoholic
entering the beverages.
healthy
snack/snack
food market.
AS
TAS
1 to 4
4 0.24
1 to 4
0.12
3 0.15
4 0.24
4 0.2
2 0.08
4 0.2
0.12
0.06
2 0.12
0.06
2 0.12
0.24
0.09
1 0.09
0.36
Threats
TAS
0.1
2
4 0.24
0.2
4
2 0.08
AS
1 0.09
0.07
0.07
0.04
0.05
0.05
0.08
1 0.05
1 0.08
4
4
0.2
0.32
4 0.28
2 0.1
2 0.16
QSPM (2)
Create a
lower
calorie
sports
Diversify
drink
beverage
line/
Diversify
line by
while
products offering
still
by
alcoholic
providin entering beverages
g
the
.
essential healthy
electroly snack/sna
ck food
te
0.07
1 0.07
4 0.28
2 0.14
balance.
market.
Strengt
hs
1. With revenues of $35,119,000 million, Coca-Cola is one of the largest beverage manufacturers globally.
0.08
2. Coca-Cola owns four of the worlds top five nonalcoholic sparkling beverage brands including Coca-Cola, Diet Coke, Sprite and Fanta.
0.07
3. Sold 25.5 billion cases of products in 2010
0.06
4. Accounted for 51% of U.S. unit case volume, and 50% of non-U.S. case volume for 2010
5. Has ownership interest in its bottling/distributing partners; 23% in Coca-Cola Hellenic, 32% in Coca-Cola FEMSA, and 30% in Coca-Cola
0.05
Amatil.
0.09
6. Acquired Coca-Cola Enterprises, Inc., one of the major bottlers for Coca-Cola in North America which had $3.6 billion in revenues
0.04
7. In Eurasia and Africa, unit case volume increased 12% in 2010
0.06
8. Coca-Cola has more than 500 brands and 3,500 beverages and products.
0.05
9. Coca-Cola sells 1.7 Billion servings of beverages per day in over 200 countries.
0.06
10. Coca-Cola generaged 8.5 billion in cash from operations in 2010, up 16% over 2009.
Weaknesses
1. Weak performance in Europe achieving a 0% growth in 2010.
2. Does not hold number 1 spot for either the water brand or the leading sports drink.
3. Currently does not hold a snacks segment, where Pepsi Co. has a food division which creates for 60% of their total revenue.
4. Does not perform best in North America, only accounting for 31.7% in total revenue in 2010.
5. Has a high number of current liabilities accounting for 18,508 million
6. Acquiring Coca-Cola Enterprises (CCE) resulted in assuming additional $7.9 billion in debt
7. Operating income for Europe operations decreased by $50 million in 2010
8. Interest expense increased $378 million mainly due to premiums paid on repurchasing long term debt
9. Common Stock Market Prices decreased between the first and second quarter in 2010 from $52.23 and $49.47.
10. Other operating expenses grew to $5,959 million in 2010 from $ 5,699 million in 2009.
total
should
be 1.0
0.02
0.06
0.07
0.03
0.02
0.07
0.03
0.03
0.02
0.02
1
0.14
0.12
0.18
0.15
0.12
2
2
3
3
2
0.18
2.2
2 0.16
3 0.21
3 0.18
4 0.24
3 0.15
2 0.12
4 0.24
4 0.28
3 0.09
3 0.06
2 0.06
2.2
2.8
Strategic Fit
Competitive Risks
Pepsi Co. and Nestle currently have market
share in the Food Industry
Funding Aggressive Growth
Market Capitalization of 190 billion
Current Assets exceed current liabilities by
over 3 billion
Strong Brand Utilization
Moving into the food industry and having
very strong customer loyalty, customers will
be drawn to new products
Kellogg Company
Currently located in 180 different
countries
Sales totaled 12.4 billion in 2010
Includes brands such as: Special K,
Cheez-It, Pringles, Keebler, Austin,
Famous Amos, and Townhouse
Crackers
Food Consumer Products Industry
Kellogg's is ranked number 2, behind
Pepsi Co. and ahead of General Mills
3-Year Goals
In 3 Years
- Acquire ownership of Kellogg Company
by the end of 2013
- Expand Healthy Food choices through
acquisition
Year 1: Begin Acquisition Process with Kellogg
Company
Year 2: Attain Ownership of Kellogg Company
Year 3: Begin Marketing and Sales with Kellogg
Company
Strategic Implementation
(2,930
)
Net Income * 5
6,235
(Stock Price/EPS) * NI
17,849
17,868
9,755
EPS/EBIT
Assumptions
Capital Needed
6,000,000,000
EBIT Range
$7 bil. - $15 bil.
Interest Rate
4%
Tax Rate
16%
Stock Price (Dec. 31, 2010year end)
30.86
Current Shares Outstanding
(Basic)
2,308,000,000
CS Shares needed
Common Stock
Financing
Recession
EBIT
Interest
Normal
Boom
10,000,000,00 15,000,000,00
7,000,000,000 0
0
-
194,426,442
Debt Financing
Recession
Normal
Boom
EBIT
10,000,000,00 15,000,000,00
7,000,000,000 0
0
Interest
240,000,000
EBT
14,760,000,00
6,760,000,000 9,760,000,000 0
Taxes
240,000,000
240,000,000
EBT
10,000,000,00 15,000,000,00
7,000,000,000 0
0
Taxes
EPS/EBIT Continued
Assumptions
Stock needed
5,400,000,000
Stock needed
600,000,000
Debt needed
600,000,000
Debt needed
5,400,000,000
Interest
24,000,000
Interest
216,000,000
CS shares needed
174,983,798
CS shares needed
19,442,644
Recession
Normal
Boom
Recession
Normal
Boom
EBIT
10,000,000,00 15,000,000,00
7,000,000,000 0
0
EBIT
10,000,000,00 15,000,000,00
7,000,000,000 0
0
Interest
24,000,000
Interest
216,000,000
EBT
14,976,000,00
6,976,000,000 9,976,000,000 0
EBT
14,784,000,00
6,784,000,000 9,784,000,000 0
Taxes
Taxes
EAT
# of
Shares
EPS
24,000,000
24,000,000
10,632,960,00
4,952,960,000 7,082,960,000 0
2,482,983,798 2,482,983,798 2,482,983,798
1.99
2.85
4.28
EAT
# of
Shares
EPS
216,000,000
216,000,000
10,496,640,00
4,816,640,000 6,946,640,000 0
2,327,442,644 2,327,442,644 2,327,442,644
2.07
2.98
4.51
10,000,000,000
6,000,000,000
4,000,000,000
4%
16%
30.86
Additional Interest
240,000,000
4,223,640,000
Projected Financials
Income Statement
2009
2010
2011
Total Revenue
30,990 35,119
52,784
Cost of Revenue
11,088 12,693
21,324
Gross Profit
19,902 22,426
31,460
Operating Expenses
11,671 13,977
17,276
Nonrecurring
Others
8,231
8,449
289 5,502
9,301
14,976
Add Kelloggs
3,299
14,184
6,052
20,236
10% increase
6,959
8,379
Short-term Investments
2,192
2,820
Net Receivables
3,758
4,430
Inventory
2,354
2,650
2,226
3,162
17,551
21,579
21,933
7,585
9,861
6,755
9,561
4,224
8,604
14,727
11,665
15,244
30% increase
25% increase, plus Kelloggs
21,537
3,128
5% increase, plus Kelloggs
15,876 3,628
10% increase, plus Kelloggs
18,696
1,456
6,921
9,132
Short-term Debt
6,800
9,376
13,721
5,059
Other Liabilities
2,965
Liability Charges
1,580
-
Minority Interest
Negative Goodwill
Total Liabilities
23,872
21,221
Add 70% of $6 billion from
18,241 financing
14,041
4,794 5,033
5% increase
4,261
-
547
-
18,508
Long-term Debt
Deferred Long-term
4,261 Same
-
314
41,918
314 Same
49,070
STOCKHOLDERS' EQUITY
Misc. Stock Opt Warrants
2010
2011
Current Ratio
1.17
0.97
Quick Ratio
1.02
0.83
0.57
0.54
Debt to Equity
1.35
1.17
20.43
16.57
2.38
2.45
0.48
0.58
Inventory Turnover
13.25
12.46
63.86
59.60
38.09
38.07
Strategic
Evaluation
Balanced Scorecard
Area of
Objectives
Customers
1 Brand
Identity
2 Satisfaction
Employees
1 Employee
Moral
2 Service
Training
Operations
1 Diversify
product line
Business
Ethics
1 Ethics
Training
Customer Survey
Time
Expectatio Primary
n
Responsibility
Marketing
Yearly
Officer
Marketing
Yearly
Officer
Survey
Yearly
# of seminars
Acquire Kelloggs
Company
Yearly
Yearly
People Officer
Administrative
Officer
Administrative
Officer
# of ethics training
sessions
Yearly
People Officer
Measure or Target
Industry reports/Market
Cap.
Update
Update
Currently serving 3,500 products worldwide
Global volume growth in the first quarter of
2013 was 4%
On Earth Day Coca Cola donated more than
55,000 recycling bins to parks, schools,
colleges, and homes in a 115 communities
across the US
63,290,877 likes on Facebook
Coca Cola Rewards program is now offered
Stock Performance