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Education

and
Communicati
on

Explicit
and
Implicit
Coercion

How to
overcom
e staff
resistanc
e

Facilitatio
n and
Support

Participati
on and
involveme
nt

Conclusion
Should implement SAP system
Based on the after tax cash flow, it
gives a positive cash flow
Does bring profit
Not suggest to kick Lim out from the
project team

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