Secure1 Security Service has been operating since 2012 providing security guards, facility attendants, and lift attendants across Mumbai and Navi Mumbai. Their current performance management system only applies to client-facing employees and relies heavily on attendance and rewards, with no clear career growth process. A survey found employees are unaware of the performance system and supervisors have too much influence. Most employees value monetary benefits over performance or growth. Recommendations include establishing a clearer process, training, and reducing supervisor control by increasing manager oversight.
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PERFOMANCE MANAGEMENT SYSTEM - 310 - PRESENTATION.pptx
Secure1 Security Service has been operating since 2012 providing security guards, facility attendants, and lift attendants across Mumbai and Navi Mumbai. Their current performance management system only applies to client-facing employees and relies heavily on attendance and rewards, with no clear career growth process. A survey found employees are unaware of the performance system and supervisors have too much influence. Most employees value monetary benefits over performance or growth. Recommendations include establishing a clearer process, training, and reducing supervisor control by increasing manager oversight.
Secure1 Security Service has been operating since 2012 providing security guards, facility attendants, and lift attendants across Mumbai and Navi Mumbai. Their current performance management system only applies to client-facing employees and relies heavily on attendance and rewards, with no clear career growth process. A survey found employees are unaware of the performance system and supervisors have too much influence. Most employees value monetary benefits over performance or growth. Recommendations include establishing a clearer process, training, and reducing supervisor control by increasing manager oversight.
• We have currently deployed around 2500 guards all over Mumbai and Navi Mumbai • We Deploy: Security Guards, Facility Attendant, Lift Attendant, Traffic Wardens. • We have around 6 people managing the show in office which includes the Directors and Partners. CURRENT PERFORMANCE MANAGEMENT SYSTEM • Performance Management process is only applicable to the employees deployed at the client services. • Attendance plays a very important role as the role dedicated to them needs everyday supervision and have no different task. • We have Rewards & Recognition System as an on-goining process; as the situations handled by these employees play a very crucial part. • Career growth is very random and has no set process. SURVEY REPORT • Employees have no idea what is Performance Management System. • The supervisors have a lot of hold and say towards the Career growth of any employee. • 70% of Employees get a regular feedback from the managers but there is no further discussion on the same. • 80% of employees are more inclined towards monetary benefits then of the performance or growth. RECOMMENDATION TO MANAGEMENT • The Hierarchy in the system requires to be maintained and these employees are required to be given the chance to take decision. • A proper process needs to setup for the employees and needs to made sure its easier to understand for all kinds of employees. • Basic training requirements needs to full filled. • Supervisors shouldn’t be the everything of the sites, There needs to be managers and other management surveying the same.