PENGEMBANGAN JEJARING SPGDT

DOKUMENTASI SPGDT
119

PERANAN SISTEM INFORMASI DALAM MENDUKUNG

SPGDT

LENGKA TSANI ALIYATI

ACCOUNT MANAGER
08112110047

TELKOMGROUP SMART CITY

CONCEPT
Pilar3 Smart

Users

(Digital
Users)

Pilar2
Integrated

City
Managemen
t
(Digital
Ecosystem)

INFOMEDIA CITY COMMAND

CENTER
Connectivity

Devices

Pilar1

ICT
Infrastructure
Sumber: Hasil Assessment Global Partner for SmartCity,
IDeC 2014

(Digital
Infrastructure)

queue in hospital / clinic

expensive treatment
call center difficult to
reach
unfriendly service
misinformation
HR management
unintegrated system
handling complaints
customer loyalty
efficiency & profit

CALL
119

SPGDT - NATIONAL
COMMAND CENTER
PSC PUBLIC SAFETY
CENTER
DINKES
PEMPROV

PUSAT
KOMANDO
DINKES
PEMKAB

PUSAT
KOMANDO
DINKES
PEMKOT

JEJARING SPGDT
RS

PUSKESM
AS

RS

PUSKESM
AS

JEJARING HOSPITAL
ACTIVITY

FLOW SPGDT CALL

CENTER 119

NOMO
R
AKSES
119

REGISTRASI KEMENTERIAN KOMINFO

KERJASAMA LINTAS OPERATOR
TELEKOMUNIKASI
GEO-ROUTING / SINGLE NUMBER

CALL
CENT
ER
119

JEJARI
NG
SPGDT
PSC
MODU
L
APLIK
ASI
SPGDT

PENERIMA PANGGILAN GAWAT DARURAT /

PUSAT KOMANDO
KOORDINASI DENGAN AMBULANCE, UNTUK
EVAKUASI
KOORDINASI DENGAN RS / PUSKESMAS UNTUK
PENANGANAN GAWAT DARURAT & RUJUKAN
SESUAI KRITERIA
MERUPAKAN DINAS KESEHATAN, RS VERTIKAL,
RS SWASTA, PUSKESMAS, AGD YANG
TERINTEGRASI DENGAN PUSKOM SPGDT
COUNTERPART PUSKOM YANG MEMBERIKAN
INPUT KETERSEDIAAN SUMBER DAYA SECARA
REAL TIME
MEMPERSIAPKAN PENANGANAN PASIEN

PENGOLAHAN DATA & SUMBERDAYA DI PUSKOM DAN

JEJARING SPGDT
MENYEDIAKAN LANGKAH PROSEDUR PENANGANAN
PERTAMA PADA KONDISI GAWAT DARURAT
MONITORING & REPORTING

MULTICHANNEL CONTACT CENTER

HOSPITAL
SYSTEM

INFOMEDIA
SYSTEM

OFFICE
HOTLINE

CUSTOMER
CARE

CONSULTATI
ON

SPECIAL CARE
UNIT

SPGDT
119

INTEGRATED MONITORING RECORDING - REPORTING

AL
N T
O N
T I ME
RA GE
PE A
O AN
M

RECRUITING,
TRAINING, MANAGING
PERFORMANCE,
DEVELOPING,
SEPARATING

S
N CE
A R
M U
U O
H ES
R

OPERATION PLAN,
MANAGING REAL
TIME, QUALITY
MONITORING,
REPORTING
MANAGEMENT

INFR
ASTR
TECH UCTURE
NOLO
&
GY
IPPBX, RECORDING SYSTEM, COMPUTER
TELEPHONY
INTEGRATION
(CTI),
INTERACTIVE VOICE RESPONSE (IVR), CALL
MANAGEMENT SYSTEM, FRONT END APPS

Contoh Aplikasi SPGDT 119

GPS Tracker
2
Positioning
GPS secara otomatis
mengupdate posisi
ambulan ke server
melalui jaringan
internet GSM

3
Contact Center
Agent Contact Center mencari
posisi ambulan yang terdekat
dengan lokasi
kegawatdaruratan

4
1
Emergency Call
Terjadi keadaan darurat yang
membutuhkan layanan
ambulan

Quick Help
Ambulan menerima informasi
kegawatdaruratan serta
segera menuju lokasi kejadian

Pusat Komando

Social Media Emergency Service

Lengka Tsani Aliyati

Account Manager
08112110047
Source : Orange Healthcare for Telco 2.0 Exec Brainstorm