Thank You

INTRODUCTION

Effective Communication is significant for managers in the organizations so as to perform the

basic functions of management, i.e., Planning, Organizing, Leading and Controlling.

Communication helps managers to perform their jobs and responsibilities. Communication serves
as a foundation for planning. All the essential information must be communicated to the managers
who in-turn must communicate the plans so as to implement them. Controlling is not possible
without written and oral communication.

Levels in the communication hierarchy establish how people and departments communicate across
the organization. People of the same or similar level communicate among themselves. The
managers of departments do as well.

Downward Communication

Communications that flow down from one level to the next level from operational to
strategic matters. Examples of day to day activities that include downward
communication are supervisor directives, feedback, training and appraisals.

Others include one-on-one and group meetings, tools to transmit messages include
newsletters and blogs, social media, procedure manuals, reports, memos and letters.

Upward Communication

Communication flowing up the chain of command gives management

valuable information about the companys state of affairs.
Examples include feedback, reports, customer information, suggestions
and work needs all flow from subordinate to manager.
Tools that encourage open communication from level to level include
surveys, regular meetings, an open door policy and allowing employees to
participate in advisory panels.

Lateral Communication

The horizontal communications allow people to coordinate efforts so that one hand
knows what the other is doing.

Examples include external contacts with suppliers and customers. The information
gleaned can then be shared with departments or team members. Besides direct contact
and written messages, horizontal communication relies on tools such as toll-free
numbers and email support.

Ram Motors Automobiles

Hierarchy
SubOrdinates

Committee
s

Colleagues

Board of
Directors

CENTRAL
MANAGER
Managers

Vice
President
Asst. VP

Team Leads

Low level
Manageme
nt

Examples of other hierarchies

Examples of
other
hierarchies

Level
1

Tata Motors Hierarchy

Vice President

CEO

Level
2
Level Asst. Vice President
3

Manager

Level
4
Level
5

Team Leader

Asst. Manager

Level
6

Level Employee / Colleagues

7

Conclusion

Thank You.
Presented by: Apoorva
Vineel
Suvidha
Yashwanth