Behavioural Signs of

Conflict

INTRA GROUP CONFLICT

Colleagues not speaking to each
other or ignoring
Condracting and bad mouthing
Deliberately undermining or not
co-operating
These lead to the downfall of the
team

INTER GROUP CONFLICT

Cliques or factions meeting to discuss issues
separately.
Leaving out one group when organising an
event
Groups using threatening slogans or symbols
to show that their group is right.

Work Force Diversity and Conflict in

Groups
Diversity refers to the work force which
consists of different human qualities that
belong to different cultural groups.
Two dimensions of diversity:
Primary dimension(inborn differences)
Secondary dimension(acquired or changed
throughout ones lifetime.

 Each member of the multi cultural task group

bears differences with other members on the
outlook of himself,his relationships with
others,the world and nature.
Cross-cultural communication is an important
barrier nmembers of the task group.
Members interpret situations from their own
countrys percepective and apply it to other
countries leading to conflict.

Conflict and Group Decision Making

Conflict is inevitable in group activity.
Constructive management of conflict contributes
to effective decision making.
The first step is to define conflict and its
aspects(cognitive and affective).
Much of functional outcomes of conflict arise
from cognitive conflict because it occurs as team
members examine and compare differences of
opinions.

Conflict and Role of Communication

in Group
Communication is the lifeblood of any groups
effectiveness.There should be smooth flow of
information.
Any barrier in exchange of information needs to
be given immediate attention to avoid group
failure.
In organizations,the communication flow can be
downwards,upwards,horizontal,diagonal or
outward.

 Conflict arises when the sender distorts information.

(causes:use of too much jargons,lack of
clarity,selection of inappropraite medium or
incomplete message)
An effective group communication requires-planned
process of decision making, a regularly scheduled
forum for members to discuss management
issues,evaluate and discuss team function and
development and to address interpersonal issues.