20

.


.
21 2550
13.30- 15.00
 10



1.
2.

3.


4.

 10

6.
7.

8.
9.

10.

 10

11.(Customer Service )
12. (Service
Providers)
13. (Marketing)
14.
(Public Branding)
15.
10

16. (Net Working)
17.
( Public Convincing and Presentations)
18. ( Strategic
Road Mapping)
19.
20.

1.

1.

- SWOT
ANALYSIS

- Bench
Marks/ Best practices


2.
2.:

-
- SMART (Specific,
Measurable, Achievable, Realistic, Time-based)
-
-
-
-


3


-


-





4

-

-
-
-
-


5
-

-


-

-



6

Balanced
Balanced Scorecards



:
1.
2.
3.
4.
5.
6.


(

)
(





(

/
)
(/
/

)
** (
/ /



1.
(AIR WAR)
2.
(GROUND WAR)
3.

4.
5.

6.
(QUICK WIN)

:
1.
(Whole School
Approach/School-Based Management)
2.
(Schools for
Community Based Development Approac
h)
3. (


(Customer Service
1.
)
2.

3.
4.

5.
6.
(Customer Service )
7.
8.

9.

10.
11.
12.


(Service Providers)
1.
:




2./

3. / /
3.

4.
5.



Business Review ,
Industry Category Comparison, Product and Ma
rket Review, Target Market Effectors



1.



2.
-



/
/ / /

/


3.
4.

5. 4
1.1. 2.
3. /
4.

11
1. 6.
7.

8.
2.


3. 9.

10.
4.


5. 11.


1. -






-

-
-

--

-

-
-
-

2.










3.

(Core skills)
( )


IT