INTERNAL

COMMUNICATION
AT

Team Members:
Akua Hughes
Ali Cherif
Seung Yeon Eun
Sydney Crogan
Zet (Toan) Le
1. Korean Culture

I
nhwa

Confucianism Communicati
on style

Hierarchy
2. SMC Situation / Demographics

1
3. Presented Problems Poor upward
communication among
employees
Plastic
Surge
ry
Psychiat Dentist
ry ry

Heart
Horizontal Diabete
Center communicatio sCenter
n among
departments
Urolog Pediatri
y cs

Cance
r
Center
4. Methodology

Questionnaires In-depth International

interviews Research
 4. Methodology (Questionnaire)
Seoul hospitals Samsung Medical Center
SMC Job
Job Pressure
Pressure SMC Job
Job Satisfaction
Satisfaction
4 4 4 4 4 4
5

3 3 4 4 3 4 4 3 3 3 33 3 3
3 3 3
(Scale
Pressure (1 Low 1- 5
Low - 5 High)
High) Job Satisfaction
Satisfaction (1 Low (1
- 5Low - 5 High)
High)

0.12 0.0 1.0 1.753.03.0

0.667 5.0 6.0
10.0 7.0 13.0
10.0 0.12 0.0 1.0 1.75
0.667 3.0 3.0 10.0
5.0 6.0 10.0
13.0

TimeTime (Years
(Years of Employment)
of Employment) Time
Time (Years
(Years of Employment)
of Employment)
 4. Methodology (International Research)
Methods to reduce workload:
Telephone Online consulting service
Online communication in different
UK departments

Vietna
USA m

Independent
department for internal
communication
Professional
Patient perception
communication
Corporate perception
Apology culture

5. Summary of Findings

No correlation between Resistance of nurses to

time-pressure, time- complete survey
satisfaction

Value found:
Job satisfaction should
increase over time
Hesitation of Korean staff
helps shape solution
6. Objective

Humanize the hierarchy!

7. Recommended Solutions

What it How many members

is P A
Who it What is expected
includes
C T
How it works Patient Aligned Care Realities & Success
Teams Factors
7. Implementation Timeline Next Week
Select a department
Break up into 2 or 3 teams within
In 2 Weeks department

Schedule meetings once a week

Team building exercise with
reward Feedback
Internal development
conversation
In 1 Month
Feedback Shift conversation from team
building exercise to patients and
In 6 Months procedure for the day ahead.
Increase meetings to twice a week

Increase meetings to
everyday
Feedback
Expand into other
7. Other Implementation Factors

Team Team Rewards

Composition Rotations

Team Leader Feedback

Rotation Methods
7. Recommended SolutionsInternal Communication Social
Media Campaign @smclife
THANK
YOU