MANAGEMENT OF CONFLICTS

By-
Lokesh Ranjan
B.B.A 1ST YEAR
ORGANIZATION CONFLICTS

ACCORDING TO DAVID L. AUSTIN

Itcan be defined as a
disagreement between two
or more individuals or
groups ,with each individual
or group trying to gain
acceptance of its view or
objectives or others.
TYPES OF CONFLICTS
INTERPERSONAL CONFLICTS

Interpersonal conflicts
involves conflicts between
Two or more individuals due
to differences in there goals
and values. It is the most
common And most
recognized conflict.
INTRAGROUP CONFLICTS

Conflicts between two or more

groups in the organization are
know as intragroup conflicts.

CAUSES :-
1. Absence of joint decisions
making.
2. Difference in goals.
3. Difference in perception.
INTERGROUP CONFLICTS

Conflicts between
different group in the
organization are
know as intergroup
conflicts.
INTER-ORGANIZATIONAL
CONFLICTS

Inter-organizational level
conflict occurs between
organizations which are in
some way or the other
dependent upon each
other.
THE EFFECT OF CONFLICTS ON
ORGANIZATION PERFORMANCE
CONFLICTS MANAGEMENT
STRATEGIES
Functional Conflict Resolution
Handling
conflict by compromise or collaboration
between parties.

Compromise
eachparty is concerned about their goal
accomplishment and is willing to engage in give-
and-take exchange to reach a reasonable solution.
 Collaboration
partiestry to handle the conflict without making
concessions by coming up with a new way to resolve
their differences that leaves them both better off.
Accommodation
one party simply gives in to the other party
Avoidance
twoparties try to ignore the problem and do
nothing to resolve the disagreement

Competition
each party tries to maximize its own gain and has
little interest in understanding the others position
STRATEGIES FOCUS ON
INDIVIDUAL
Increasing awareness of the sources of conflict
Increasing diversity awareness and skills
Practicing job rotation
Using permanent transfers or dismissals when
necessary
ANY QUERIES!