Professional Documents
Culture Documents
KM KnowledgeManagement Short
KM KnowledgeManagement Short
Process
Knowledge Management
Introduction
Case Studies
KM Principles
Conclusions
- a CEO -
Wisdom
Knowledge
Information
Data
Enlightening
Insightful
Group
Organize Individual Identify
Adapt Collect
Business Performance
Process Measurement
Technology
Source: Adapted from Arthur Andersen and the American Productivity and Quality Center
Minder Chen, 1996-2010 KM - 18
Knowledge Management Context
IT infrastructure is a critical component of knowledge
management (KM); however, KM encompasses much
more than IT does.
Business strategy/goals Business Environment
Customer/supplier alliance
Competitive factors
Collaborative processes
Information sharing Business Process &
Process teams Work Environment
Reward system
Best practices
External/internal knowledge
Process models/templates Context & Content
Intranets/groupware/e-mail
Object databases
Document management
Videoconferencing/EMS
IT Infrastructure
Minder Chen, 1996-2010 KM - 19
Knowledge Assets
Codified Knowledge Assets (Legally Owned)
Tip of the
Patents iceberg
Copyrights
Trademarks
Documents
Working Solutions
Web of Relationships
Communities of Practice
Experience
Expertise and Theoretical Knowledge
Database
Creation
Acquisition
Integration
Learning
Categorization
Utilization Storage
Dissemination
Gathering Organizing
Data entry, OCR Cataloging
Pull Filtering
Search Indexing
Voice input Linking
Knowledge
Management
Disseminating Refining
Push Compacting
Sharing Collaborating
Alert Contextualizing
Flow Mining
Explicit
Knowledge Current
Focus
Tacit
Ontological
knowledge
Individual Group Organization Inter-organization
Dimension
Knowledge Level
To
Tacit knowledge Explicit knowledge
Socialization Externalization
Tacit
knowledge
From
Internalization Combination
1+1
Explicit
knowledge
Dialogue
(Collective Reflection)
Socialization Externalization
Linking
Field Explicit
Building Knowledge
Internalization Combination
Learning by Doing
Explicit
Knowledge
Tacit
Ontological
knowledge
Individual Group Organization Inter-organization
Dimension
Knowledge Level
Information Tradition
Static Dynamic
Quick Slow
Codified Uncodified
Knowledge of processes/procedures
Meta-knowledge
Intranet
CBT, WBT
Provide Infrastructure
Organization - Culture - Technology - Public Relations
Source: Ernst & Young, and A Note on Knowledge Management, Harvard Business School 9-398-031, 1997
Function
Assurance
Geographic Tax
Areas Consulting
West
Southwest
Midwest Line of Businesses
Southeast Financial services
MidAtlantic Healthcare & life services
Northeast Information and communication & entertainment
Manufacturing, retail, and distribution
Public services
Competitor
Client
Practice
Engagement
Product
News
Web