INTERPERSONAL

BEHAVIOUR
A SKILL must for RELATIONSHIP MANAGEMENT
INTERPERSONAL + RELATIONSHIPS
Interpersonal means between persons.
Relationship is how people act, what they say
and do.
In conversation a people behaves according to
how other behaves.
All people have same basic needs.
INTERPERSONAL RELATIONS

affiliations
Between Two or
More People

connections

social associations
 INTERPERSONAL RELATIONS
People who are good in interpersonal skills are more resourceful
and never left alone in difficult times. They are able to get support
and help from other people and are more cheerful as compared to
those who lack interpersonal behavior.
INTERPERSONAL RELATIONS - ITS
IMPORTANCE

In today's world, it is impossible to work in isolation.

Help individuals to achieve their goals because of
increased contacts with the resourceful individuals.
It helps employees to move up to the organizational
ladder much easily and quickly as compared to the
people who lack in the interpersonal skills.
People who are good in interpersonal skills are more
resourceful and never left alone in difficult times.
INTERPERSONAL MODEL

Interpersonal Skills

Personality Development

Leadership Skills
INTERPERSONAL RESOURCES
Interpersonal Intelligence - the ability
to relate effectively to others is
considered one major form of human
intelligence.

Emotional Intelligence - includes

interpersonal awareness and empathy
and has been found to be more
important for personal and professional
success than intellectual ability
EFFECTIVE INTERPERSONAL SKILLS
Communication and Conversation Skills
Be a good listener
Nonverbal messages (Acronym: SOFTEN)
Be open to topics
Communicate ideas precisely and concisely
Think before speaking

Human Relation Skills (People Skills)

Remember names
Refer to people by name when interacting
Remember information about people
Be positive
Be complimentary
EFFECTIVE INTERPERSONAL SKILLS
Body Language
Body language plays a vital role in deciding your interpersonal
relationship e.g...
If in an discussion we cross our hands on our chest it shows
we are not open to others idea and this gives a bad impression
thus spoils your relation

Overcoming Shyness Strategies

Be aware of specific situations
Block out negative thoughts
Observe others
Practice relaxing in situations
Practice skills of effective interpersonal communication
Enroll in small classes
Gain a wide knowledge base
EFFECTIVE INTERPERSONAL SKILLS

Minimizing and Resolving Conflicts

The right time and place
Decompress emotionally
Allow adequate response time
Do not dismiss or discount others
Time out or cease fire
Make points assertively
Focus on specific behavior (use I messages)
 INTERPERSONAL COMMUNICATION
The transmission of information and meaning from one party to
another through the use of shared symbols

Sender - initiates the process by conveying information

has a meaning s/he wishes to communicate
encodes the meaning into symbols
transmits the message through some channel

Receiver - person for whom the message is intended

decodes the messages
attempts to interpret the senders meaning
may provide feedback by encoding a message in response

Noise- interference in the system that blocks understanding

 INTERPERSONAL COMMUNICATION
Non-Verbal Comm. Verbal & Written Comm.

Communication depends Formal Letters, office

heavily on : Conversation memos, Reports.

Informal Policies forms,

Actions Conversation Email etc
Postures
Movements
Expression of our bodies.
IMPROVE INTERPERSONAL SKILLS
Ten Commandments
1. Smile
2. Be Appreciative
3. Pay attention to others
4. Practice active listening
5. Bring people together
6. Resolve Conflicts
7. Communicate Clearly & Precisely
8. Good Sense of Humour
9. Empathize With Others
10. Dont Complain or Blame Others
Unnecessarily
 INTERPERSONAL RELATIONS
Listening--really listening is one of the highest forms of respecting
another human being
 THANK YOU..

Why worry & get wrinkles,

better smile & get dimples.