Professional Documents
Culture Documents
Crisis Management: Prepared By: Awni Adnan AL-arab
Crisis Management: Prepared By: Awni Adnan AL-arab
Prevention
Survival
Successful outcomes
Three criteria of success:
Has organisational capacity been restored?
Have losses been minimised?
Have lessons been learned?
Crisis Planning:
Assess risks
Produce plans
Define roles and responsibilities
Appoint crisis management team
Draw up communication plan
Produce contact and organisation chart
Promote crisis-ready culture
Publish plans and conduct training
Test, review and practise
PRE-CRISIS ACTIONS AND
PREPARATIONS
Emergency Procedures
Staff awareness
Network of experts for urgent meeting/advice
Standard Commission Decisions (safeguard
clauses) ready in all official languages
Pre-crisis actions and preparations
3. In a Nutshell
THE CRISIS UNFOLDS
Be prepared
Sooner or later you may also be involved in a
crises, which will involve a lot of extra work
What is the most likely scenario for you/your
service? Are you ready for it?
The crisis may be worse than you expected!
IN A NUTSHELL
Be visible
If the crisis is major, then Commissioner needs
to be at the site of the crisis quickly and to be
visible
Failure to show sympathy will be punished by
the media and by all members of the public and
can destroy the reputation of the Commission
Crisis Communications
Communication plan: