What is listening

Types of Listening
Listening vs. Hearing
Importance of Active Listening
Barrier and Suggestions
 Listening is the process

What we hear

Mentally organizing.
 Passive Listening

Attentive Listening

Active or empathetic Listening

Passive listening is hearing what a person says
without responding to them in any way. The
person listening does not show any reaction
to what they have heard
 Attentive listening occur when one is
genuinely interested in the speakers point of
view.
 Active listening show the speaker that you
are concerned. Active listening leads to
getting better information.
 Definite Intent to Listen
Focus on the Speaker
Verbal and Non-Verbal Encouragers
Feedback Loop to Insure Accuracy
Hearing- sense that allows you to
perceive sound; physical act- only
requires reception of sound waves

Listening- mental process that

requires concentrating on
sound, deriving meaning
from it, and reacting to it
 Key Points

Hearing---physical process

Listening---active mental process;

attempt to make meaning of what we
hear
 You first respond
Steps in the listening process emotionally, then
intellectually. Then
you decide how to
respond.
Your knowledge,
attitudes, values,
beliefs and self-
concept influences
your perception. Responding
Your own needs, Your reaction to
interests, attitudes, the message. It
and knowledge
can be emotional
affects your choice to
pay attention.
Understanding and intellectual.
Deciding what the
Not everyone hears
the same way. Men message means to
actually prefer you.
certain frequencies. Choosing
The act of
choosing to focus
attention on the
Hearing message.
The reception of
sound.
 Fast Facts
We listen at 125-250 wpm, think at 1000-3000 wpm
75% of the time we are distracted, preoccupied or
forgetful
25% of the time, we remember what we hear
Less than 2% of people have had formal education
with listening
Listening is not a natural process
All listeners do not receive the same messages
Mode of Formal Years Percentage of Time
Communication of Training Used

Writing 12 years 9%

Reading 6-8 yeas 16%

Speaking 1-2 years 30%

Listening 0 years 45%

Listening leads to learning

openness encourages
personal growth and learning
Active Listening
Show the speaker that you are
concerned
Leads to getting better information
Shows the speaker that you are concerened

Leads to getting better information

Encourages further communication

Importance of Active Listening Cont

Potential to enhance Relationships

Calm down to upset Person

Invite others to listen to you

Better Cooperation and Problem solving

 Importance of Active Listening

Minimize Misunderstandings

Help us to Learn more

Help us to adapt and understand

Key to success

Avoid Communication errors

 Remember half of the listening just after a day.
75%of what we heard is incorrectly.
80% of time is spend on communicating during
walking hours and 45% is spend on listening.
Adults only listens 25% effectively
 Physiological limitation.
Inadequate background information.
Selective memory.
Selective perception.
Fear of being influenced or persuaded.
Bias and being judgmental.
Boredom.
Partial listening and distractions.
Rehearsing.
Selective perception.
Interference from emotions.
 Ask question if you dont understand completely.
Avoid distraction.
Use direct eye contact.
dont interrupt.
Read bath verbal and nonverbal messages.
Be empathetic.
Paraphrase to correct misinterpretations.
Evaluate the message after hearing all the facts.
Concentrate on the message as well as the messenger.
Give feedback to check accuracy.
Listen with your entire body.
Dont talk so much.