Professional Documents
Culture Documents
Company Overview
Founded in
341000 Global leader in
1994 in
employees e-commerce
Seattle, USA
Worldwide
Wide range of Mass
network of
products customisation
fulfilment
Customer
experience
AMAZON TECHNOLOGY
Has worlds largest Linux
Central amazon data
database, with a total
warehouse is made up of
capacity of 7.8terabytes,
28 Hewlett Packard server
18.5 terabytes and 24.7
with 4 CPUs per node
terabytes respectively
PARTNERS
WEB DATA (EXTERNAL)
SERVERS
WAREHOUSE
END USERS
CUSTOMERS (INTERNAL)
PERSONALISATION WEB
SERVICES
CONTENT
SERVERS
Innovation at Amazon
Here are some of the innovations pioneered by Amazon
Marketplace
Amazon Prime
Amazon Web Services
Amazon Echo
Amazon Launchpad
Anticipatory Shipping
Customer Reviews
Frustration Free Packaging
Fulfillment By Amazon
Amazon Pantry
1-Click Order
Kindle
Amazon Fire Tablets
The Hofstede model : Amazon
2. Individualism Versus 3. Masculinity Versus
1. Power Distance Collectivism (IDV) Femininity (MAS)
Index (PDI)
Customer
Average revenue per customer
Customer satisfaction survey score
Number of customer complaints received
Percent of customers subscribing to "Prime"
service