HUGHES SHARED SDS

SDG
February 7, 2018
Key Business Model
Assumptions/Terminology
• Hughes International (H-INT) is operating the
Hughes Shared SDS (S-SDS) along with Hughes
de Colombia (HDC)
• H-INT will offer the solution to Service Providers
(SP) who have purchased J2 technology using
WW-NMS supported by S-SDS
• H-INT will have the necessary support
organizations to manage the SP lifecycle
• H-INT will leverage the Hughes VAR model for its
customer
H-INT & HDC Areas of Interaction
• Change Management Process
• UAT Testing – regression to ensure new
patch/feature are working
• PROD Cutover Support – verification the
production system
• Maintenance Window will be common
Hughes S-SDS Offering
Customer Service Service Partner Portal Customer Portal Installer Portal
Portal • Ordering • Usage/FAP • Field Service Order
• L3 Support • Site Operations
• Case Management - L1/L2
Support

Service Provider On-

boarding/Setup
•Account Setup Service Prequalification Ordering Provisioning
•Catalog Setup

Customer Service
•Case management
Installation Billing (Wholesale) FAP Management

Site Operations
•Lock/Unlock
•Terminate
•Equipment Swap (Repair)
Discussion Items
• Data Marts
• Usage DB