INTERPERSONAL & INTERVIEW SKILLS

INTERPERSONAL SKILLS

 Definition
 How a person relates to one another

 Importance
 Communicating with superiors and subordinates
 Career advancement
TIPS IN IMPROVING INTERPERSONAL SKILLS

1. Smile
 Maintain a positive cheerful attitude
2. Be appreciative
 Say thank you when someone helps you
3. Pay attention to others
 Make eye contact when talking to somebody
4. Practice active listening
 Restate in your own words what the other person
said to demonstrate that you understand
TIPS - CONT.

5. Communicate clearly
 Pay close attention to what you say and how you
say it
6. Humor them
 Don’t be afraid to be funny but there are
limitations
7. Don’t complain
 Spare those around you or you’ll get a bad
reputation
TIPS - CONT.

8. Remember people’s names

9. Respect others’ opinion
10. Show enthusiasm while communicating
11. Be alert to others’ mood and feelings
12. While talking to somebody, make sure you are
in an appropriate distance (4-12 feet)
13. Use appropriate body language
INTERVIEW SKILLS

1. Follow the 70/30 rule

 Interviewer
should listen 70% and only talk 30% of
the time during the interview
2. Use echoes
 Paraphrase the interviewee’s answers to show you
are listening and you understand
3. Be conversational
 An interview should not be like an interrogation