Performance

Measurement
Chapter 11
Meet Our Team!
Joshua Montasa
Rahmat Ikhwan Ginting

Jardhan Raynaldo Kevin M. B. Sijabat

 Introduction
1
Performance Measurement System
2 How To Measure Performance?
What are the Considerations?
CONTENTS
3 Interactive Control

Summary
4
WELCOME

What Is Performance Measurement?

 1
LIMITATION 2
FINANCIAL
COTROL 3
4
Performance Measurement System

Manufacturing Product Quality Customer Sales revenue

skills and service Satisfaction Growth
Performance Measurement System

Financial and
Outcome and Nonfinancial Internal and
Driver Measures measures External Measures
Outcome and Driver Measures

OUTCOME MEASURE DRIVER MEASURE

CASH CONVERSION CYCLE

ACP (AVERAGE AAI (AVERAGE APP (AVERAGE

COLLECTION AGE OF AGE OF
PERIOD) INVENTORY) PAYABLE)

CCC = AAI + ACP -

APP
Internal and External Measures

Internal Business Process

Measures Customer-based Measures
Internal Business Process Measures

Innovation Operation Processes

processes

Quality Measures Cycle Time

Measures

Cost Measures
Customer-based Measures

Customer Customer Retention

Satisfaction

Customer Loyalty Product and Service

Attributes

Image and
Reputation
Balance Score Card
Balance Score Card

Mission And
Strategy

Performance
Measure

Conceptual
Implementation
Example of Balance Score Card

Strategic Objective Measures Inisiative Target Performance Actual Performance

Cost
Increase Market Share Sales Sales Increase 20% The Result
Leadership

Decreasing Cost Training to Decreasing spoilage

Cost Leadership The Result
Of Goods Sold Employee rework and scarp 20%
 Return on Sale
1
Return on Investment

Financial 2
Measurement Residual Income (No Tax)
3
Economic Value Added
4
NON-FINANCIAL Measures

Variables related to
Customer-Focused Variables Internal Bussiness Process
Customer-Focused Variables

Bookings Customer Satisfaction

1 4
Backorders Customer loyalty
2 5
Market share Customer Retention
3 6
Variables related to Internal Bussiness Process

Capacity Utilization Quality Indicators

1 4
On time Delivery Cycle time
2 5
Inventory Turnover Cash Conversion Cycle
3 6
Implementing a Performance Measurement
System

Review
Define Integrate
Define Strategy Measure and
Measure Measure
Result
 1
Difficulties
2
Performance 3
Measurement
4
5
Interactive Control
Interactive Control
Summary

Performance Measurement system improve the likelihood the organization

will implement its strategy sucessfully

Performance measures should aim at the long-term and should be forward-

thinking initiative designed to fundamentally change the way corporations do
business. It is not a regret of what happened but a step towards how we do
better in the future.
THANK YOU!
Any Questions?