FOR INTERNAL USE

STRATEGY 2020
FOCUS.CONNECT.GROW.
FOR INTERNAL USE

What is Strategy 2020?

Our framework to move DPDHL Group to the next horizon
…Strategy 2020 is our plan
Building on the strong corporate framework … for the next years
FOCUS.
Die Post für Deutschland.
Vision:
The Logistics Company for the World. CONNECT.
We connect across the
organization…

Mission: Excellence. Simply delivered. One global team

Certified specialists for

Purpose: We connect people, improving their lives. everything we do

Connected approach in
operations, commercial,
Our Values: Respect & Results green solutions and
shared services

… to achieve quality and service

Provider, Employer and Investment of excellence.
Goals:
Choice & Living Responsibility
GROW.
Source: Corporate Development, Corporate Internal Communications

Strategy 2020 Focus.Connect.Grow. 1

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What targets does Strategy 2020 define for DPDHL Group?

Provider
of Choice
When customers think of
logistics they will think
Deutsche Post DHL Group

Become the
Benchmark
for responsible
business practice

Investment Employer
of Choice of Choice
Stakeholder will see People will want to work for
Deutsche Post DHL Group Deutsche Post DHL Group
as a company that delivers because it enriches their lives
against high aspirations
Source: Corporate Development, Corporate Internal Communications

Strategy 2020 Focus.Connect.Grow. 2

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What does CONNECT mean to DPDHL Group?

We connect across the

organization … The rationale behind Connect.

• Strengthen leadership skills

1 One global team
• Foster a “one team” mentality

• Enhance understanding of divisional business

Certified specialists
2 for everything we do
and the role of the employee therein
• Motivate to service excellence

Connected approach in We work together across our company when it

3 operations, commercial, green makes sense and brings value
solutions and shared services
… to achieve quality leadership and
service excellence.

Strategy 2020 Focus.Connect.Grow. 3

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What does CONNECT mean to DPDHL’s divisions?

Source: DPDHL divisions

Strategy 2020 Focus.Connect.Grow. 4

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What does CONNECT imply for you?

Connect

We connect across the

organization by

Putting the customer

experience front and center

Breaking down silos and

boundaries

Source: Corporate Development

Strategy 2020 Focus.Connect.Grow. 5