COMMUNICATI

ON
Is the process of sharing information
through verbal and non verbal means,
including words, messages and body
movements
 1. Information Function
Functions of Information provided through
communicatio communication may be used in decision
n making at various work levels in the
organization.
 2. Motivation Function
Functions of Communication is also oftentimes used as
communicatio a means to motivate employees to
n commit themselves to the organization’s
objectives.
 3. Control Function
Functions of When properly communicated, reports,
communicatio policies, and plans define roles, clarify
duties, authorities and responsibilities.
n When this happens, effective control is
facilitated.
 4. Emotive Function
Functions of When feelings are repressed in the
communicatio organization, employees are affected by
n anxiety, which in turn, affects
performance.
The
Communication
process
 ENCODE

SENDER CHANNEL
(Source)

A Model of the
Communication Process

ENCODE DECODE

RECEIVER
1. Develop an Idea

The most important step ineffective

communication is developing an idea. It is
important that the idea to be conveyed must be
useful or of some value.
2. Encode

The next step is to encode the idea into

words, illustration, figures or other symbols
suitable for transmission.
3. Transmit

After encoding, the message is now ready for

transmission through the use of an appropriate
communication channel. Among the various
channels available for transmission are the spoken
word, body movements, the written word,
television, telephone, cellular phone, computer,
radio, artist’s painting, movies, sound recording and
some others.
Proper transmission is very
important so the message sent
will reach and hold the attention
of the receiver. To achieve this,
the communication channel
must be free from barriers or
interference.
4. Receive

The requirement is for the receiver to tune in

to receive the message, which may be done
through listening or by other means.
5. Decode

Decoding means translating the message from the

sender into a form that will have a meaning to the
recipient. If the receiver know the language and
terminology used in the message, successful
decoding may be achieved.
6. Accept

The next step is for the receiver to accept

or reject the message. Sometimes,
acceptance or rejection is partial.
The factor that will affect the acceptance
or rejection of a message consist of the
following:
a. The accuracy of the message;
b. Whether or not the sender has the
authority to send the message and/or
require action;
c. The behavioral implication of the
receiver.
7. Use
The next step is for the receiver to use the
information. If the message provides something of
importance to a relevant activity, then the receiver
could store it and retrieve it when required. If a
message requires a certain action to be made, then
he may do so, otherwise, he discards it as soon as it
is received.
8. Provide feedback

The last step in the communication process is for the

receiver to provide feedback to the sender.
Depending on the perception of the receiver,
however, this important step may not be made.
Forms of
Communication
 These are those communications that are transmitted
through hearing or sight.
a. Oral Communication is a form of communication
transmitted through speech in personal
conversation, speeches, meeting, lectures, voice
mail, telephone, and video conferences.
1. Verbal Written communication, alternative to oral
communication, sometimes preferred to oral the oral
Communicati communication because of time and cost constraints.
The factor that will affect the acceptance or rejection of
on a message consist of the following:
a. The accuracy of the message;
b. Whether or not the sender has the authority to send
the message and/or require action;
c. The behavioral implication of the receiver.
2. NON
Verbal These are those that are made through
facial expressions, body movements, eye
Communicati contact, and other physical gestures.
on
The barriers to
communication
 These are hindrances to effective
communication arising from
1. Personal communicator’s characteristics as a
person, including emotions, values,
Barriers poor listening habits, sex, age, race,
socioeconomic status, religion,
education and so on.
 These are interference to effective
communication occurring in the
2. Physical environment where the
communication is undertaken.
Barriers Physical barrier include distances
between people, walls, a noisy sound
system near a telephone, etc.
 Semantics is the study of meaning as
3. expressed in symbols. Words, pictures
or actions are symbols that suggest
Semantic certain meanings. When the wrong
barriers meaning has been chosen by the
receiver, misunderstanding occurs.
 Semantic barrier may be
defined as an interference with the
reception of a message that occurs
when the message is misunderstood
even though it is received exactly as
transmitted.