CONCEPT OF TEAM

- A team is a small group of individuals with unique features.

- Katzenbach and Smith have defined a team as follows :
“A team is a small number of people with complementary
skills who are committed to a common purpose,
performance goals, and approach for which they hold
themselves mutually accountable.”
- Based on the above definition , following characteristics
can be derived for a team :
1. Small number of people
2. Complementary skills
3. Common purpose and Performance goals
4. Common approach
5. Mutual Accountability
DIFFEERENCE BETWEEN GROUP AND TEAM
DIMENSION GROUP TEAM
GOAL Share information Collective performance
SYNERGY Neutral (sometimes Positive
negative)
SKILLS Random and varied Complementary
ACCOUNTABILITY Individual Individual and mutual
JOB CATEGORIES Many narrow One or two broad
categories categories
AUTHORITY Supervisor directly Team itself controls
controls daily activities daily activities
REWARD SYSTEM Depends upon the type Based on team
of individual performance and
performance and individual breadth of
seniority skills
IMPORTANCE OF TEAMS
 Enhanced performance
 Employee benefit
 Reduced costs
 Organizational enhancement
TYPES OF TEAMS
1. LEAD TEAMS
- Consists of managers and their direct subordinates
- Most usual form of team
- Created on the basis of hierarchical relationships
- The objective is to plan and execute the business
activities in its specified area of responsibilities.
- These activities include determining how and what
contribution the team will make to achieve
organisational objectives.
- The approach in teamwork adopted is “do as I do”
rather than the conventional “do as I say” approach.
2. CROSS FUNCTIONAL TEAMS
- The team draws its members from different functional
areas.
- These are effective means for allowing people from
diverse areas within an organisation to exchange
information , develop new ideas and solve problems
and coordinate complex projects.
- Eg task force
3. Self Managing teams
- Also known as empowered or self directed teams
- These teams are characterized by :
• They are empowered to share various mgt and
leadership functions
• They can plan, control and improve their own work
processes.
• They often create their own schedule
• They prepare their own budget
• Order material and keep inventory
• Hire their own replacement
• They take responsibility of their pdt and svs
4. Virtual teams
- They do their work without interacting face to face
- They use computer technology to tie together
physically dispersed members
- There are three primary factors that differentiate
virtual teams from face to face teams:
1. Absence of paraverbal and nonverbal cues
2. Limited social context
3. Ability to overcome time and space constraints
EFFECTIVE TEAM COMPOSITION
- Ability and
skills
- Personality
- Roles
- Size

WORK DESIGN CONTEXT

- Autonomy - Resources
- Skill Variety TEAM - Leadership
- Task Identity EFFECTIVENESS
- Climate of trust
- Task - Performance
Significance and Rewards

PROCESS
- Common
purpose
- Specific goals
- Commitment
- Accountability
Characteristics of an effective team
 Skill and role clarity
 Supportive environment
 Super ordinate goals
 Team
TASK FORCE
- It is somewhat similar to an ad- hoc team but
somewhat different
- Similar in the sense that it is temporary different in the
sense that it has broader powers of action and decision
- It has responsibility for investigation, planning,
research and analysis
QUALITY CIRCLE
- THE concept of QC has emerged from quality control
- Comprehensive quality control is the effort of an
organization to develop, design , manufacture, inspect
, market and service products that that will satisfy the
customers at the time of purchase and give them
satisfaction long time after purchase.
- Japanese system of management integrated quality
control with manufacturing department which gave
rise to the idea of quality control circle or simply
quality circle.