Professional Documents
Culture Documents
Di Ni Ako
Di Ni Ako
Communication Processes
Learning Goals
• Explain the basic communication processes
of organizations
• Understand the effects of verbal and
nonverbal communication
• Distinguish between the functions and
dysfunctions of organizational
communication
Learning Goals (Cont.)
• Discuss the features of listening, especially
of active listening
• Describe ways to make communication
processes more effective
• Understand the effects of new technology
on communication
• Describe communication networks and the
roles that can emerge within a network
Overview
• Introduction
• The Basic Communication Process
• Types of Communication
• Functions of Organizational
Communication
• Dysfunctions of Organizational
Communication
• Listening
Overview (Cont.)
• Active Listening
• Improving Communication Effectiveness in
Organizations
• Technology and communication
• Communication Roles in Organizations
• Communication Networks
• International Aspects of Communication
• Ethical Issues in Communication
Introduction
View of communication
Introduction (Cont.)
• Quotation from opening of a classic work
describing an early communication theory
• Heart of the definition is in the first
sentence
• Communication in organizations tries to
affect behavior of at least one other person
Introduction (Cont.)
• Organizational communication
– Purpose, flow, and direction of messages and
media used for those messages
– Another view of behavior in organizations
– “Message behavior”: sending, receiving, and
giving meaning to messages
Introduction (Cont.)
• Organizational communication
(cont.)
– Happens over a pathway called a network
– Formal: defined by formal organizational
positions; relationships among those positions
– Informal: patterns of informal social
interaction; informal groups in the organization
Introduction (Cont.)
• Organizational communication
(cont.)
– Communication in any direction: downward,
upward, horizontal
– Communication networks: interdependent,
interlocking, overlapping systems of interaction
The Basic
Communication Process
• Sender
– Decides what message to send
– Encodes it using symbols he or she assumes the
receiver will understand
– Converts message to a signal
– Sends message over communication channel to
receiver