Professional Documents
Culture Documents
Questionnaire
Scales
Week9
Learning Outcomes
Questionnaire development
• Scales of measurement
• Types of questionnaire
• Designing the questionnaire
• Types of questions
Samples of questionnaires.
Practical session to design a questionnaire.
Milestone 5:
Student should be able to complete the write-up on literature review
Module Code and Module Title Title of Slides Dr Jugindar Singh
Scales
Sample Questionnaire
Scales
Continuum of Values
Ratio Absolute zero
Uniquely classifies
Nominal Attributes are only named; weakest
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Nominal Scale
Gender Code
Male 1
Female 2
Ordinal scales allow things to be arranged in order based on how much of some concept they
possess.
Zikmund
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Interval Scale
Lets us measure the distance between any two points on
the scale. Numerical distances between intervals
Has measurements where the difference between values is meaningful
The differences between points on the scale are measurable and
exactly equal.
EG: The difference between a 110 degrees F and 100 degrees F is the same
difference as between 70 degrees F and 80 degrees F.
Scales that have both nominal and ordinal properties, but that also capture
information about differences in quantities of a concept from one observation to
the next. 8
Zikmund
Module Code and Module Title Title of Slides Dr Jugindar Singh
Ratio Scale
Represent absolute quantities
Has an absolute (in contrast to an arbitrary) zero point, which is a
meaningful measurement point.
Eg: Sales volume, income in dollars,
length, area or volume, height, weight
Test scores
Income Weight
Height
Ratio scales represent the highest form of measurement in that they have all the properties of
interval scales with the additional attribute of representing absolute quantities.
Zikmund
Dr Jugindar Singh
Module Code and Module Title Title of Slides
Exercise: What are the scales of measurement for
these variables?
Variable Scale
Program of study
Speed (km/hr)
Motivation scores
Income categories
Number of WhatsApp received
Marital status
Quality of work life scores
Gender
Perception scores
Membership status
Module Code and Module Title Title of Slides Dr Jugindar Singh
Exercise: What are the scales of measurement for
these variables?
Variable Scale
Gender Nominal
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Module Code and Module Title Title of Slides Dr Jugindar Singh
Rating Scales
• The following rating scales are often used in
organizational research.
1. Dichotomous scale 5. Semantic differential scale
2. Category scale 6. Itemized rating scale
3. Likert scale 7. Fixed or constant sum rating
4. Numerical scale scale
8. Stapel scale
9. Graphic rating scale
14
Module Code and Module Title Title of Slides Dr Jugindar Singh
Dichotomous Scale
Is used to elicit a Yes or No answer.
(Note that a nominal scale is used to elicit the response)
Example
Do you own a car? Yes No
Category Scales
It uses multiple items to elicit a single response.
Example
How will you rate the quality of service of library in your University
Very poor
Poor
Fair
Good
Very Good 15
Module Code and Module Title Title of Slides Dr Jugindar Singh
Category scale
A rating scale that consists of several response categories, often
providing respondents with alternatives to indicate positions on a
continuum.
18
Module Code and Module Title Title of Slides Dr Jugindar Singh
Likert Rating scales
Likert scale – designed to examine how strongly
subjects agree or disagree with statement on a five-
point scale with the following anchors:
Example:
Example 1
Respond to each item using the scale below, and indicate your response
number on the line by each item.
1 2 3 4 5
Very unlikely neither likely very likely
Unlikely unlikely nor
likely
--------------------------------------------------------------------------------
I will be changing my job in the near future. 1 2 3 4
Example 2
Circle the number that is closest to how you feel for the item below:
Not at all Somewhat Moderately Very much
interested interested interested interested
1 2 3 4
--------------------------------------------------------------------------------
How would you rate your interest 1 2 3 24 4
Module Code and Module Title In changing current organizational Policies? Title of Slides Dr Jugindar Singh
Continuous /Graphic Rating Scale
• A graphical representation helps the respondents to
indicate on this scale their answers to a particular
question by placing a mark at the appropriate point
on the line, as in the following example:
Example
On a scale of 1 to 10, how would you rate your supervisor?
25
Module Code and Module Title Title of Slides Dr Jugindar Singh
Ranking Scales
• Are used to tap preferences between two or
among more objects or items (ordinal in
nature). However, such ranking may not give
definitive clues to some of the answers sought.
Example
There are 4 product lines, the manager seeks information that would help decide
which product line should get the most attention.
Assume:
35% of respondents choose the 1st product.
25% of respondents choose the 2nd product.
20% of respondents choose the 3rd product.
20% of respondents choose the 4th product.
100% 26
Module Code and Module Title Title of Slides Dr Jugindar Singh
Rank Order
Presented with several objects simultaneously and asked
to order or rank them according to some criterion.
Example:
Brand Rank
Colgate ___
Close up ___
Pepsodent ___
Darlie ___
___
Fresh & White
Module Code and Module Title Title of Slides
Recap: Scales
Scale Description Example
Scale Categorical
Continuous Nominal:
Discrete: Ordinal:
Measurements
Counts/ integers obvious order no meaningful
takes any value order
Continuous variables can take any value within a range and are the most common,
e.g. body weight, height, income, etc.
Discrete variables can only take whole numbers, such as number of students in
Module Code and Module Title
class, number of new patients Title of Slides Dr Jugindar Singh
Questionnaire?
Questionnaire
Questionnaire?
A set of Questions
designed to generate
the statistical
information from a
specific demographic
needed to accomplish
the research objectives
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Dr Jugindar Singh
OBJECTIVE OF
QUESTIONNAIRE
Sound
questionnaire
design
principles
should focus
on three
areas
PRINCIPLES OF WORDING
2. How questions are worded and the level of sophistication of the language used
The language of the questionnaire should approximate the level of understanding of
the respondents
40
FOUR “DO NOT’S” OF QUESTIONNAIRE WORDING
1. Leading question. The question should not “lead” the respondent to a particular answer.
“Don’t you see any problem with using credit cards for online purchases?”
2. The question should not have “loaded” wording or phrasing. - emotionally charged
Eg: To what extent do you think management is likely to be vindictive if the union
decides to go on strike?”
The words “strike” and “vindictive” are emotionally charged
3. The question should not be “double-barreled.”
Eg: “Do you think there is a good market for the product and that it will sell well?”
4. The question should not use words that overstate the condition…do not use “dramatics.”
“Would you buy sunglasses that protect your eyes from harmful ultraviolent rays that cause
blindness?”
5. Social desirability Questions should not be worded such that they elicit socially desirable
responses.
Eg: “Do you think that older people should be laid off?”
6. Ambiguous questions Respondent may not be sure what exactly they mean.
41
Eg: “To what extent would you say you are happy?”
Guidelines – What to Avoid
• Avoid Complexity: use simple, conversational language
• Avoid leading and loaded questions
Yes No
2. Do you believe that a ban on the private ownership of firearms would be significantly reduce the number
of murders and robberies in your community?
Yes No Undecided
1. Do you think Nike offers better pricing and variety than other brands
Yes No Dr Jugindar Singh
Guidelines – What to Avoid
Leading Do you believe that private citizens have the right to own firearms to defend
Question themselves, their families, and property from violent criminal attack?
Yes No Undecided
Making How many years have you been playing tennis on a regular basis?
assumption Number of years: __________
Double Do you think Nike offers better pricing and variety than other
Barreled brands
Yes No
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Individual Question Wording
– Keep it brief
If you some
When did not
gasoline
use Sears
or electric-powered
repair service, would
product
you
in use
youranother
house
breaks,service?
repair do you call the Sears repair service?
– Keep it grammatically simple
If the Sears
When repair
you need it, service
do youschedule
call Searswas not convenient
repair service? for you,
would you consider of not consider calling a competing repair
organization to fix the problem you have?
– Keep it crystal clear
How much
much do
do you
youthink
thinkyou
Sears
would
charges
havefor
to pay
a repair
to have
service
Sears fix
something that needs to be repaired?
call? 44
Individual Question Wording
• “Do not’s” for all questions
– Don’t ask leading questions
Shouldn’t
Do you think
concerned
infant parents
car seats
useare
caruseful?
seats?
46
Organizing questions, giving instructions and
guidance, and good alignment
Organizing the questions logically and neatly in appropriate sections and providing
instructions on how to complete the items in each section will help the respondents to
answer them without difficulty
Ch 11 47
Organizing questions, giving instructions and guidance, and good alignment
Ch 11 48
Organizing questions, giving instructions and guidance, and good alignment
Ch 11 49
WHERE THE QUESTIONS COME
FROM
Dr Jugindar Singh
Designing individual questions
The design of each question should be determined by the data you need to collect
When designing individual questions researchers do one of three things
(Bourque and Clark 1994):
• adopt questions used in other questionnaires;
• adapt questions used in other questionnaires;
• develop their own questions.
Adopting or adapting questions allow reliability to be assessed.
Dr Jugindar Singh
FACTORS AFFECTING ONLINE
SHOPPING OF PURCHASING APPARELS
AMONG YOUNG ADULTS IN KL
Adopted
Questionnaire
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TYPE OF QUESTIONS
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Types of Questions Illustrated
1. Pre-coded, single-choice questions
2. Open-ended questions
3. Presence-absence questions
4. Rank-ordering questions
5. Likert-type questions
6. Index development
If not all options can be listed, include a category entitled “Other” with a
space to indicate what the “Other” category implies
“Please specify” ______________
23. What is the one thing you would like to see changed at the university?
____________________________________________
____________________________________________
Have you ever had contact with a physically handicapped person in any
of these groups? (Circle to indicate “yes” or “no” for each group)
Yes No
Community ----------- 1 0
Family ----------------- 1 0
Relatives -------------- 1 0
Elementary school -- 1 0
High school ----------- 1 0
University class ------ 1 0
As a co-worker ------- 1 0
© 2007 Pearson Education Canada 14-59
Types: Rank-Ordering Questions
Rank-order questions ask respondents to indicate an ordering
of response items, usually from most preferred to least
preferred
Must be done with great care
Ask for only three most important items
Must make instructions explicit
These types of questions should be avoided or minimized
because they take time
High salary.…………. ____
Rank-order the three most important characteristics Security.…………….. ____
you want in the job you make your life’s work. (Place Continued interest….. ____
a 1 beside the most important one; a 2 beside the Power……………….. ____
second most important one; and a 3 beside the next Prestige……………… ____
most important one.) © 2007 Pearson Education Canada
Excitement………….. ____
14-60
Types: Likert-Type Questions “ A technique for the
measurement of Attitudes”
Likert-type questions ask respondents to
indicate how much they agree or disagree
with a statement 1. Strongly disagree
Response options originally included: 2. Disagree
strongly disagree, disagree, are undecided 3. Neither agree nor disagree
or neutral, agree, strongly agree 4. Agree
Today often used with numbered response 5. Strongly agree
options (see example, next slide)
2. Always place “strongly agree” on right side, with 5 indicating strong agreement
Response set, a situation in which the respondent answers similarly to all answers, is best
avoided by wording some statements positively, others negatively
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2. HOW SHOULD EACH QUESTION BE PHRASED ?
1. Open-ended questions
Questions that pose some problem and ask respondents to
answer in their own words.
Eg:What things do you like most about working for this Company
2. Fixed-alternative questions (Close ended)
Questions in which respondents are given specific, limited alternative responses and asked to
choose the one closest to their
own viewpoint.
Eg: How do you rate library
Question Layout
Good layout and physical attractiveness are crucial in mail, Internet, and other self-
administered questionnaires
Opening
Provide name of company or university doing Closing
research Thank for time
Provide reason for survey and topic Remind them
State confidentiality and privacy that their
Reinforce that respondent’s time is appreciated opinions count
Invite to participate
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LAYOUT FOR INTERNET QUESTIONNAIRES
Common Displays
• Radio button
• Drop-down box
• Check box
• Open-ended boxes Dr Jugindar Singh
5. HOW SHOULD THE QUESTIONNAIRE BE
PRETESTED? PRETESTING IS IMPORTANT
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QUESTIONNAIRE DESIGN SAMPLE
Section A is aimed to obtain the general
information and demographic data of the
respective respondents, nominal scale is
used to measure the most appropriate
answers for the respective respondents.
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Sample Questionnaire
Dear Passenger:
To help us provide the best service possible, we need to know more about you and your
opinions of our service. Your flight attendant will pick up your questionnaire shortly.
Thank you.
1. At the city where you boarded this particular plane, did you make a connection from
another flight?
Yes, from Malaysia . . . . 1
Yes, from Other Airline . . 2
No . . . . . . . . . . . . . . . . . . 3
2. Did you board this plane at the airport from which it just took off, or were you a
through passenger for which that was an intermediate stop?
Boarded here . . . . . . . . . . 1
Through passenger. . . . . . 2
3. How would you rate the overall service from American for this flight, all things
considered, from your arrival at the airport terminal until now?
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EXAMPLES OF
QUESTIONS
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1. Open-ended questions − allow respondents to express their own ideas and
opinions
Eg: What are the factors that can increase your job satisfaction? ---------------------
----
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EXAMPLES OF QUESTION TYPES ( 1)
Open questions
1…………………………………………
2…………………………………………
3…………………………………………
Buddhist None
Christian Other
Hindu
Jewish
Muslim
Sikh
Dr Jugindar Singh
EXAMPLES OF QUESTION TYPES ( 2)
List questions
How would you describe yourself? Please tick the
appropriate box
Asian/Asian American/Pacific Islander
Black/African American (Non-Hispanic)
Hispanic
Native American
White (Non-Hispanic)
Other
What is your religion? Please tick the appropriate box
Buddhist None
Christian Hindu
Muslim Other
Saunders et al. (2009)
Dr Jugindar Singh
EXAMPLES OF QUESTION TYPES (3)
Category questions
Which category includes your age?
25-34
35-44
45-54
55-64
How often do you visit the shopping centre?
Please tick as appropriate
First visit
Once a week
Less than fortnightly to once a month
2 or more times a week
Less than once a week to fortnightly
Less often
Dr Jugindar Singh
Saunders et al. (2009)
EXAMPLES OF QUESTION TYPES (4)
Ranking questions
Factor Importance
Carbon dioxide emissions [ ]
Boot size [ ]
Depreciation [ ]
Price [ ]
Rating questions
I feel employees’
views have
influenced the
decisions taken
by management
Saunders et al. (2009)
Dr Jugindar Singh
EXAMPLES OF QUESTIONS
LIKERT SCALE
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98
Recap: The main types of questions are:
Open ended
eg: Do you have any suggestions about how we could improve our customer service?
………………………………………………………………………………..
………………………………………………………………………………
Closed
eg: Do you own a car? (select one response)
1= YES 2= NO
Multiple choice
eg: Which of these media do you get your news from?
(select more than one response)
1. Newspaper 2. Radio 3. TV 4. Internet
Scaled
eg: Using the scale below, how would you rank the following?
1 = excellent 2 = good 3 = satisfactory 4 = fair 5 = poor
Dichotomous Questions
Eg: Should the University give students tips on examination questions? Dr Jugindar Singh
1= Agree 2= Disagree
CHAPTER 3
Dr Jugindar Singh
EXAMPLE
RELATIONSHIP AMONG
Knowledge Management,
ORGANIZATIONAL CULTURE
AND FIRM PERFORMANCE
Dr Jugindar Singh
3.7 Instrumentation/ Questionnaire
Questionnaires are a popular means of collecting data, but are difficult to
design and often require many rewrites before an acceptable questionnaire is
produced.
•The scales used
•The source of questions (adopted or adapted)
•The structure/design of questionnaire (demographic and other data)
•The type of questions (Open ended or closed)
•How the questionnaire will be distributed (Attach a sample of the questionnaire)
Example:
For current study, self-administered questionnaire is chosen due to its convenience,
inexpensive, reduction of biases and greater anonymity (Saunders et al., 2012). The
purpose of the questionnaire is to generalize from a sample to a population to make
inferences about the characteristics of the population (Saunders et al., 2012). There are
two parts in the design of the questionnaire. The first part asked the respondents about
their demographic characteristics. The second part detailed the independent and
dependent variables that would be tested in the survey. The questions adoption was
from different sources (state the sources). The questionnaire contained structured
questions with Likert-type scales. Researchers have applied Likert scale format in this
research because the scale was suitable for self-administered survey method (Hair,
Bush and Ortinau, 2004). All the items measured in the questionnaire were using a 5-
point Likert scale. The self-administered questionnaires will be administered
electronically using the Internet (Internet-mediated questionnaires) or delivered by hand
to each respondent and collected later (delivery and collection questionnaires).DrAJugindar
total Singh
of
200 questionnaires were distributed to the respondents to collect quantitative data.