K Raheja Corp

MIS REVIEW MEETING

October 2014

© 2009 Wipro Ltd - Confidential

Agenda
Agenda

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 MoM

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 Highlights and Lowlights

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 Highlights For Month Of October 2014
Networking
1
2
Wintel
1
2

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 Lowlights For Month Of October 2014
Networking
1 BKC 30 7th floor LAN down (Juniper EX-2200 48 port switch was not booting)
Wintel
1 Email server of neerav.ae was not working for 1 day and Milind coordinated with Xcelhost for resolution
2 SEP Server was down due to High utilization, restarted the server for normalcy

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 VOC – Appreciation & Escalation

Appreciation
• On 28th Oct,2014 Vijay Asolkar “DGM – Architecture” appreciated Sameer
Siddiqui for reconfiguring his laptop along with data backup restoration within
one day

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Domain Performance (Service desk)

© 2009 Wipro Ltd - Confidential 8

Monthly Calls
TREND OBSERVATION
Month October September August
Locatio Ban Grand Grand Grand • In Sept. There were 225 calls related to user
Hyd Mum Pune Bang Hyd Mum Pune Bang Hyd Mum Pune
n g Total Total Total ID management
Inciden
47 56 697 29 829 80 95 789 59 1023 62 112 714 37 925 • In Sept. There were 114 Calls related to
t
System Hardware related issues.
Work
20 63 326 39 448 5 129 457 43 634 5 62 451 30 548
Order • In Sept. There were 69 calls related to Sap
Grand Application Services
67 119 1023 68 1277 85 224 1246 102 1657 67 174 1165 67 1473
Total

Bang Hyd Mum Pune Grand Total

Calls Per user 0.71 0.70 1.11 0.46 0.96

Incident per
0.50 0.33 0.76 0.20 0.62
user
Service
Request per 0.21 0.37 0.35 0.27 0.34
User

KEY CAUSES ACTION POINTS

• Account Lockouts , New User Id Creation / Deletion / Modification • Accounts unlocked with password reset
• System Slowness • H/w Replacement
• Sap Add-ons for Adobe reader (Latest Version) were not compatible • Installed latest Sap add-on patch to resolve
Compatibility issue.

© 2009 Wipro Ltd - Confidential

Domain Performance (Server and Network)

© 2009 Wipro Ltd - Confidential 10

Network Management – Incident Report
TREND OBSERVATION
Sr. Downtime
Location / Link name Down dates
No. of Incidents No ( in min)
1 Sify outside Mumbai links 10/22/2014 10
25 12 Oct 2014 - 16 Oct
21 2 Pune Trion 2014 2060
20 3 INorbit Malad 10/30/2014 165
16 30 Sept -- 4th Oct
14 4 Hindustan Mills_Podium office 2014 5220
15
11 12 11 12 13 5 Raheja Vihar Powai 10/15/2014 240
10 10 11 9
10 6 Chalet Sahar MTNL link 10/28/2014 180
6 No. of Incidents 7 R N House internet 10/29/2014 10
10 Oct-13 Oct & 15 Oct
5 8 Goa Internet link 2014 4230

0
Apr-14
Dec-13

Mar-14

Oct-14
May-14

Aug-14
Oct-13

Jun-14
Nov-13

Jan-14
Feb-14

Jul-14

Sep-14
Total Downtime in minutes 12115
Total uptime % 99.39 %
• 7 Incidents for Service Provider ,
• 1 Incident for Device failure &
• 1 Incident due to Cable Damage.

KEY CAUSES
Service Provider Related Incidents
ACTION POINTS
• Goa INorbit Mall internet link down
• Trion Pune MPLS link issue
• Raheja Vihar Sify Network Issue
• Sify MPLS link to outside Mumbai down • Raised RMA with Juniper and replaced the faulty switch
• Chalet Sahar MTNL link down. with new one.
• R N House internet down (Tikona link down issue )
• INorbit Sify MPLS link down • Replaced the cable at Hindustan Mills by Vodafone
Device Failure team.
• BKC 30 7th floor LAN down (Juniper EX-2200 48 port switch was not booting)
Cable Damage
• Hindustan Mills Vodafone MPLS link down

© 2009 Wipro Ltd - Confidential

Server Management – Incident Report
TREND OBSERVATION
No. of Incidents • Symantec Antivirus Server Hang
1.2 1 1 1 1 1 1
1
0.8
0.6
0.4 No. of Incidents
0.2 0 0 0 0 0 0 0
0
Apr-14

May-14
Dec-13

Jan-14

Mar-14

Aug-14
Oct-13

Jun-14

Oct-14
Nov-13

Jul-14
Feb-14

Sep-14

KEY CAUSES ACTION POINTS

• High utilization of Symantec End Point Protection • Need to increase Virtual CPU for
Server KRCSEP server, as current server
configuration is not able to handle
high traffic.

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 Asset Management

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IMAC Report – Oct 14
IMAC report for 30/10/2014
Resigned user count
Date (Movement) Installation Change Addition IMAC
1st October 2014 1 1
2nd October 2014 0
3rd October 2014 0
4th October 2014 0
5th October 2014 0
6th October 2014 0
7th October 2014 1 1
8th October 2014 0
9th October 2014 1 1
10th October 2014 0
11th October 2014 1 1 2
12th October 2014 1 1
13th October 2014 1 1
14th October 2014 1 1 2
15th October 2014 0
16th October 2014 0
17th October 2014 0
18th October 2014 0
19th October 2014 0
20th October 2014 0
21th October 2014 0
22th October 2014 0
23th October 2014 0
24th October 2014 0
25th October 2014 0
26th October 2014 0
27th October 2014 0
28th October 2014 0
29th October 2014 0
30th October 2014 0
31th October 2014 0
2 2 5 0 9
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 Information

© 2009 Wipro Ltd - Confidential

Incidents & Service Trend

1200

1000 1023
925
829
800

634 Incident
600
548 Work Order
448
400

200

0
Aug-14 Sep-14 Oct-14

© 2009 Wipro Ltd - Confidential 16

Severity Wise Incidents & Service Requests Trend

1000
858
765
800
636
600 Incidents Aug

Incidents Sept
400
Incidents OCT
200 118 103
71 63 79
35 7 15 27
0
Critical High Medium Low

700
625
600 538
500 440
400 Work Orders Aug

300 Work Orders Sept

200 Work Orders OCT

100
2 6 7 1 1 1 7 2 0
0
Critical High Medium Low

© 2009 Wipro Ltd - Confidential 17

Top Contributors – Oct 2014

Email Service,
Server Service
96 calls, 8 %

Application Server Service, Desktop Computing Service

Service, 246 Calls , 19 %

115 Calls , 9 % Printing\Scanning\Plotting

Service

Printing\ Application Service

Scanning \
Desktop
Plotting Service, Email Service
Computing
169 Calls , 13 %
Service,
189 Calls , 15 %

© 2009 Wipro Ltd - Confidential 18

Change Trend – Network and Server

Network Change Requests

20 18 18

15 13 13 13

10 7 8 8
5 6 6
5 2 2 No. of Change Requests

Server Change Requests

10
8
8 7 7 7 7
6
6 5
4 4
4 3 3
2 2 No. of Change Requests
2

© 2009 Wipro Ltd - Confidential 19

© 2009 Wipro Ltd - Confidential
 Data Center Network Device Up Time

120

100

80

60

40

20

0
28-Sep-14 3-Oct-14 8-Oct-14 13-Oct-14 18-Oct-14 23-Oct-14 28-Oct-14 2-Nov-14

Please find the attached file for details

One Juniper switch fail on 31st Oct 2014

© 2009 Wipro Ltd - Confidential

Bandwidth Utilization of Critical Links-Sify Primary ILL

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Bandwidth Utilization Cont…..Sify Primary MPLS

© 2009 Wipro Ltd - Confidential

Core and LAN Switch details installed at BKC

Sr No Make Model Count

1 Cisco Cisco 4948 2
2 Cisco Cisco 2960 8
3 Juniper EX 2200 20
4 HP Procurve 4
1800

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Free Ports availability on Core & Floor switches at
BKC
Switch name Model IP address Active Ports Free ports

Core switch Primary Cisco 4948 172.16.6.5 48 15

Core switch secondary Cisco 4948 172.16.6.6. 48 30
4th floor switch 1 Juniper EX-2200 172.16.20.10 48 0

4th floor switch 2 Juniper EX-2200 172.16.20.10 48 0

4th floor switch 3 Juniper EX-2200 172.16.20.10 48 2
4th floor switch 4 Juniper EX-2200 172.16.20.10 24 8
4th floor Switch HP 1800 ( in Voice Rack) N/A 24 2
5th floor switch 1 Cisco 2960 172.16.20.10 24 0
5
5th floor switch 2 Cisco 2960 172.16.20.8 24 0
5th floor switch 3 Cisco 2960 172.16.20.6 24 0
5th floor switch 4 Cisco 2960 172.16.20.7 24 0
5th floor switch 5 Cisco 2960 172.16.20.5 24 0
5th floor switch 6 Cisco 2960 172.16.22.89 24 0
5th floor Switch Cisco 2960 Used for 24 19
internet
5th floor Switch Cisco 2960 24 19
distribution to
firewall & LLB
6th floor switch 1 Juniper EX-2200 172.16.20.9 48 0
6th floor switch 2 Juniper EX-2200 172.16.20.9 48 0
6th floor switch 3 Juniper EX-2200 172.16.20.9 48 0
6th floor switch 4 Juniper EX-2200 172.16.20.9 24 0

© 2009 Wipro Ltd - Confidential

 Free Ports availability on Core & Floor switches at
BKC
Switch name Model IP address Active Ports Free ports

7th floor switch 1 Juniper EX-2200 172.16.20.14 48 0

7th floor switch 2 Juniper EX-2200 172.16.20.14 48 0

7th floor switch 3 Juniper EX-2200 172.16.20.14 48 0

7th floor switch 4 Juniper EX-2200 172.16.20.14 48 0

7th floor switch 5 Juniper EX-2200 172.16.20.16 24 8

7th floor Switch HP 1800 (In voice rack) N/A 24 8

8th floor switch 1 Juniper EX-2200 172.16.20.15 48 0

8th floor switch 2 Juniper EX-2200 172.16.20.15 48 0

8th floor switch 3 Juniper EX-2200 172.16.20.15 48 2

8th floor SW 4 HP 1800 N/A 24 14

9th floor switch Juniper EX-2200 172.16.20.21 48 0

9th floor switch Juniper EX-2200 172.16.20.21 48 0

9th floor switch Juniper EX-2200 172.16.20.21 48 13

9th floor switch Juniper EX-220 172.16.20.21 24 1

5th floor switch HP procurve 1800 N/A 24 0

© 2009 Wipro Ltd - Confidential
Risk Register

© 2009 Wipro Ltd - Confidential

Plan for Next Month – Nov & Dec 2014

© 2009 Wipro Ltd - Confidential

 Engineer Productivity Chart – Oct 2014
100
92
89
90 84

80 75
70 72
70 65 66

60

50 47 46 46
44

40 35
31
30 26 25 26
18 20 20
20 17 17
11 9 10
10 5
3
0

© 2009 Wipro Ltd - Confidential

 Thank You
Presented by: Chintan Pancholi
Email: chintan.pancholi@wipro.com

© 2009 Wipro Ltd - Confidential 30