Mastering Nonverbal

Communication Skills
 Types of Nonverbal
Communication
Facial Gestures
Expressions and Posture

Use of Vocal
Time and Space Characteristics

Touching Personal
Behavior Appearance
14 April 2019 Business Communication Chapter 2 - 2
 Functions of Nonverbal
Communication
• Reinforcement
• Negation
• Substitution
• Intensification
• Regulation
14 April 2019 Business Communication Chapter 2 - 3
 Maximizing Credibility

Eye Behavior Gestures

Posture Voice

14 April 2019 Business Communication Chapter 2 - 4

Nonverbal Communication

Complement Verbal Language

Reveal Hidden Meanings

Convey Information Efficiently

4/14/2019 Business Communication Chapter 2 - 5

 Maximizing Nonverbal
Communication
• Note facial expressions
• Watch gestures and postures
• Listen for vocal characteristics
• Recognize physical appearance
• Be careful with physical contact
• Observe use of time and space
4/14/2019 Business Communication Chapter 2 - 6