WOLRDTRACER

2016
 COURSE CONTENT
• FILE CREATION:
1. UNCLAIMED BAGGAGE
2. MISSING BAGGAGE
3. DAMAGED BAGGAGE

• COMMUNICATION (LL / PASSENGERS)

• FORWARD BAG

2016
 COURSE CONTENT
• FOUND PROPERTY
• DISPLAY TRANSACTIONS
• ACTION FILE
• REPORTS:
1. STATION LOG (MSL)
2. FAULT STATION (MSF)
3. FILE REFERENCE REPORT (FRR)

2016
OHD – ON HAND BAGGAGE
• Basis/foundation of baggage tracing
• Is used to create an on-hand baggage file
• This transaction should be used whenever
there is an unclaimed bag at your station
• Only one bag can be entered per OHD
transaction
• IT IS CRITICAL THAT ON-HAND BAGGAGE
INFORMATION IS REGISTERED IN AN
ACCURATE AND TIMELY MANNER
2016
OHD – ON HAND BAGGAGE
• BASIC ENTRY:

WM OHD MNLMH/M
WM - WorldTracer Management
OHD - Transaction Code
MNLMH - Station and Airline Code
/ - Mandatory Slash
M - Mask

2016
OHD – ON HAND BAGGAGE
• MANDTATORY ELEMENTS:
1. CT- Color and Type of Baggage
2. RT- Routing
3. SL- Storage Location
4. FD - Flight and Date
• If the mask is transmitted without
completing these mandatory elements, an
error message will appear

2016
OHD – ON HAND BAGGAGE
• If information is not available to complete an
non-mandatory element, it should be left
blank
ELEMENT ELEMENT NAME NUMBER ALLOWED INPUT EXAMPLE

CT Color and Type 1 BK22RHW

FD Flight and Date Up to 4 MH806/01OCT

RT Routing 5 KUL/MNL

SL Storage Location 1 NAIA T1 IBR

2016
OHD – ON HAND BAGGAGE
• The FD element should reflect the flight and
date on which the bag arrive
• When more than one item per element exists,
separate by using a slash ( / )
• When completing the FD element in an OHD,
if an airline and flight number is unknown,
enter the code YY and the date the bag was
received at your station (YY/20SEP)

2016
OHD – ON HAND BAGGAGE
• If the date in the FD element is more than 20
days in the past or more than 2 days in the
future, the system will accept the entry and
will respond: “ACCEPTED – CHECK DATE IN
FD” this will alert you to a possible error in the
date input
• The routing element (RT) should show the city
code where the bag is found

2016
OHD – ON HAND BAGGAGE
• Most information elements allow more than
one line. To enter subsequent lines, place the
continuation character ( - ) at the beginning of
the line
• The following entries are not permitted as
entries in the NM element and will result in an
error: NN, UNK, NIL, UNKNOWN, NONAME. If
you do not know the name, leave it blank

2016
OHD – ON HAND BAGGAGE

• RECOMMENDED PRACTICES:
• All surplus bags must be listed in the
Unclaimed Baggage Report (UBR)
• All bags must be stored at the Interline
Baggage Room

2016
OHD – ON HAND BAGGAGE

• Record all pertinent information and baggage

details in the UBR
• Interline Baggage Room will maintain a copy
of the UBR, keep a copy for our reference
• The UBR will serve as our manual record in
case there will be system outage (Worldtracer)

2016
OHD – ON HAND BAGGAGE
• WORLDTRACER OPTIONS:
• QUICK ON-HAND (QOH) – Is a direct entry to register
maximum of 10 tag numbers in the Worldtracer
system. No file reference number will be given by the
system. QOH will stay in the system for 48 hours
• Baggage On Hand Multiple Mask (BOM) – Is used to
create maximum of 5 OHD files for a passenger in a
single entry. Separate file reference numbers will be
assigned.

2016
OHD – ON HAND BAGGAGE
TRANSACTION CREATE DISPLAY AMEND CLOSE

Only in List Form

NOT APPLICABLE
QOH Direct Entry WM ROF MNLMH NOT APPLICABLE
(Purged after 48H)
(/Q – Indicator)

WM DOH MNLMH___

WM DOH/A WM AOH MNLMH___

OHD WM OHD MNLMH/M NM CAMOTE AG BENJI WM COH MNLMH___
MS ALLMH FF PAX TO COLL//BC

WM ROF MNLMH

BOM
WM BOM MNLMH/M SAME WITH OHD SAME WITH OHD SAME WITH OHD

2016
OHD – ON HAND BAGGAGE
TRANSACTION DESCRIPTION
Allows an AHL station to request an OHD match to
Request On – Hand (ROH) other stations

This is the proper reply to an ROH message from a

Forward On – Hand (FOH) need station

Allows you to suspend an OHD from tracing and at

Suspend/Amend On – Hand
the same time place remarks in the file
(SOH)

Allows you to reinstate a suspended OHD file and

Reinstate/Amend On – Hand at the same time place remarks in the file
(ROT)

Allows you to recreate an OHD file closed by

Recreate Baggage File
mistake

2016
OHD – ON HAND BAGGAGE
• OHD PROCESS FLOW:
• Segregate all unclaimed bags into:
a. Expedite Tags (Rush Tags)
b. Transit Bags
c. Tagged MNL
d. COMAT/COMAIL
• Coordinate with Transfer Desk and check
Immigrations Arrival

2016
OHD – ON HAND BAGGAGE
• List all unclaimed bags in UBR
• Store all bags at the Interline Baggage Room
• Register all unclaimed bags as full OHD in
Worldtracer
• Attach OHD tags to bags kept at IBR
• Check the passenger’s DCS/PNR and try to
retrieve the passenger’s contact details:
PN/CP/EA

2016
OHD – ON HAND BAGGAGE
• Monitor Action File messages for ROH from
other stations/airlines
• Send telex messages to other stations if
needed
• Close OHD files accordingly
• Do not create OHD file for left behind bags,
prepare an FWD message instead

2016
AHL – ADVISE IF HOLD

2016
AHL – ADVISE IF HOLD
• The AHL transaction enables the completion
of a pre-formatted missing baggage file
• The mask contains tracing, functional &
informational elements
• Retrieving an AHL mask is required when no
tag numbers is available

2016
AHL – ADVISE IF HOLD
• Each carrier has their own unique mask based
on their choice of elements
• A maximum of ten (10) bags maybe included
in a single AHL transaction

2016
AHL – ADVISE IF HOLD
• BASIC ENTRY:

WM AHL MNLMH/M
WM - Worldtracer Management
AHL - Transaction Code
MNLMH - Station and Airline Code
/ - Mandatory Slash
M - Mask

2016
AHL – ADVISE IF HOLD
• Mandatory Elements:
CODE DESCRIPTION
NM Passenger Name
IT Passenger Initials
RT Routing
FD Flight Number & Date
BW Checked Baggage Weight
NW New Weight (Weight of Missing Bag)
HCY Handled Copy (Y – Yes)
AG Agent Code
PC Partner Code (Code-share Flight)
CT Color & Type of Baggage (*Refer to Baggage Chart)

2016
AHL – ADVISE IF HOLD
• If the mask is transmitted without completing
these mandatory elements, an error message
will appear
• If information is not available to complete a
mandatory or non-mandatory element
accurately, it must be left blank

2016
AHL – ADVISE IF HOLD
ELEMENT DESCRIPTION NUMBER ALLOWED INPUT EXAMPLE
NM Name 3 CAUAN/BENJAMIN
IT Initials 3 BC
RT Routing 5 KUL/MNL
FD Flight and Date 4 MH806/01OCT
CT Color and Type 10 BK22RHW/BN10XXX
BW Baggage Weight 1 1/20
NW New Weight 1 1/20
AG Agent 1 BC
PC Partner Code 1 PR

2016
AHL – ADVISE IF HOLD
• There are several non-mandatory elements
which can also be completed
• It is suggested that where information is
available for non-mandatory elements, that
information must be included at the time of
file creation

2016
AHL – ADVISE IF HOLD
• The more information available in the
mishandled baggage file, the greater system
opportunity for matching and locating the bag
• In a multi-bag file, if you are encoding more
than one BI, the BI element identifier must be
repeated for each brand entered into the file

2016
AHL – ADVISE IF HOLD
• If the date in the FD element is more that 20
days in the past or more that 2 days in the
future, the system will accept the entry but
the system will respond: “ACCEPTED – CHECK
DATE IN FD”. This will alert you of a possible
error in the date input
• When the file is accepted by the system you
will receive one of the response actions which
is user selected:
2016
AHL – ADVISE IF HOLD
THE 5 USER OPTIONS

An OK plus a file reference number

An additional information mask (ADI) with the file reference indicated at the top
line

A DAH (Display) input transaction

A PIR (Property Irregularity Report) input transaction

An ROH (Request On Hand) mask

2016
AHL – ADVISE IF HOLD
• When a file reference if produced, the
information entered is formatted and
transmitted to the appropriate tracing systems
• If the non-tracing indictor is included in the
file type (AHL/N), the tracing information is
not transmitted to the tracing system

2016
AHL – ADVISE IF HOLD
• If the suspend tracing indicator is included in
the file type (AHL/S), the file is created in the
Worldtracer tracing and it is automatically
suspended
• If the HC element is included in the mask and
entered as HC Y, a copy of the file is then sent
to the teletype address listed in the handled
airline user record

2016
AHL – ADVISE IF HOLD
•AHL files created on-behalf of Worldtracer
users are maintained in the active data base
for 180 days from creation date or 60 days
from closure whichever comes first

•Retired files are maintained for a period of 3

years from creation date

2016
AHL – ADVISE IF HOLD
• Once the entry is accepted in the system, a file
is created within the Worldtracer
Management System and it is also
automatically sent to Worldtracer Tracing
System

2016
AHL – ADVISE IF HOLD
• RECOMMENDED PRACTICES:

• Ask for the passenger’s travel documents

(passport, ticket and baggage claim check).
Identify the specific baggage claim number
which is missing

2016
AHL – ADVISE IF HOLD

• Initiate “Local Baggage Search” (double check

surplus bags, asks Ramp Supervisor to check
containers/baggage cart specially if missing
piece is a special or small bag, check with
Cargo if box sent to them by mistake, check
arrival area in case of bag switch)

2016
AHL – ADVISE IF HOLD
• Extract accurate tracing information from the
passenger (explain to the passenger unique
characteristic of each bag type, get
combination of colors for multi-colored bags,
unique contents)

2016
AHL – ADVISE IF HOLD
• Ask for specific details (did the passenger
check-in early, last minute check-in, did the
passenger pay excess bag, was the bag gate
intercepted, is it an oversize/odd bag
• Get the passengers contact details including
phone numbers, email address, mobile
numbers, delivery address

2016
AHL – ADVISE IF HOLD
• Note baggage restoration arrangements with
the passenger
• All bags will undergo Philippine government
regulations requirements

2016
AHL – ADVISE IF HOLD
• Baggage delivery is free of charge. But we
have to obtain the following from the
passenger: photo-copy of passport (bio page,
arrival stamp and date of last departure page),
completed Customs Declaration form and
signed Authorization Letter. Get keys to lock or
combination lock numbers

2016
AHL – ADVISE IF HOLD
• If the passenger opted to collect the bag upon
arrival, it is important to get his/her contact
numbers. Give complete details such as flight
number, ETA bag is expected to arrive,
carousel assignment is available
• If bag will be collected by a representative,
remind passenger to prepare needed
documents by Philippine government
authorities (notarized authorization letter, copy
of the report, IDs)
2016
AHL – ADVISE IF HOLD
• Give instructions on how the passenger can
collect the bag at the Interline Baggage Room.
Indicate IBR operating days/hours in the
passenger’s PIR
• If the passenger is entitled to delayed baggage
compensation, deliver the appropriate
customer recovery scheme

2016
AHL – ADVISE IF HOLD
• Do not forget to give our contact numbers,
contact person/s and operating hours to the
passenger
• Repeat all arrangements made with the
passenger before he/she leaves the baggage
claim hall
• Endorse important information/details to the
next LL shift

2016
AHL – ADVISE IF HOLD
• WORLDTRACER OPTIONS:
• You may initiate a Tag Number Trace (TNT). A
successful TNT will give you the following:
OHD file reference number or QOH, FWD
advise or existing AHL file reference number
• If TNT yielded an OHD file reference number,
complete the AHL mask and immediately
Request On-Hand (ROH)

2016
AHL – ADVISE IF HOLD
• If TNT yielded FWD advise, complete the AHL
mask and immediately transfer the forward
details from the action file to the AHL file
• If TNT yielded existing AHL file, double check if
it is the same passenger
• If TNT yielded nothing, complete the AHL
mask

2016
AHL – ADVISE IF HOLD
• Do an ROF entry for the port the passenger
travelled, pay particular attention to tag-off
entries as well
• Send a “TRACER MESSAGE” to the station of
origin and transit point using the completed AHL
mask. Insert FF remarks and ask the station of
origin & transit points if the bag is uplifted, ask for
the container number and if bag is seen for
transfer

2016
AHL – ADVISE IF HOLD
• Transfer the passengers check-in baggage
record (DCS) and ticket record (PNR) into the
passenger’s AHL file
• If a match is found (OHD/FWD) and passenger is
not aware, inform the passenger by calling
him/her. If unable to contact passenger, send a
text message (SMS), email message (SEA) or
combination of text and email message (SSE) to
the passenger

2016
AHL – ADVISE IF HOLD
• Send follow up message by teletype (TTY) or
action file (PXF) if necessary, specially for bags
needed badly by the passenger
• Insert all arrangements/transactions made
with the passenger in the AHL file (FF remarks)
• Endorse delivery documents for Customs
notary to the delivery courier
• Clear bags for delivery at the IBR

2016
AHL – ADVISE IF HOLD
• Update passenger and file accordingly. Initiate
the “FIRST INFORMATIVE” call to the passenger.
Even if we have not received any FWD advise.
Get additional tracing information and/or ask
the passenger to submit the completed MBQ
(Missing Baggage Questionnaire) for
secondary tracing purposes

2016
AHL – ADVISE IF HOLD
• Record Baggage Received Information in the
AHL file (DFTU15 – With FWD advise, DFTU16
– Without FWD advise or DFTU17 – Bag
Switch **FOR MH ONLY**
• Close resolved AHL files

2016
AHL – ADVISE IF HOLD
TRANSACTION DESCRIPTION
Create AHL file (AHL) Create a missing baggage file
Tag Number Trace (TNT) Initiate bag search by finding a specific TN in a FWD advise
or OHD file

Reactivate in Convert a non-tracing file (/N) into a tracing file. The /N is a

Worldtracer result of a successful TNT entry

Display AHL (DAH) Display a missing baggage file

Amend AHL (AAH) Edit, change, add or place information in the AHL file
Suspend & Amend Combination entry used to stop AHL file from generating
(SAH) unnecessary OHD match and at the same time amend the
AHL file

2016
AHL – ADVISE IF HOLD
TRANSACTION
Reinstate & Amend AHL (RAT)
Transfer Action File message (TXF)
Send Hard Copy (SHC)
Send a Teletype message (TTY)
Place Action File message
Send Short Message Service (SMS)
2016
DESCRIPTION
Combination entry used to convert a
previously suspended AHL file back to a
tracing file
Place a copy of FW, WM, AA, AP from the
Action File to AHL file
Print a hard copy of the AHL file
Primary mode of communication from
one LL station to another
Real time mode of communication from
one LL station to another
Send an SMS message to the passenger
using the Worldtracer system
AHL – ADVISE IF HOLD
TRANSACTION
Send Email message (SEA)
Send SMS & Email message
Close Missing Baggage file (CAH)
Re-create Baggage file (RCB)
Close AHL – Create DPR (CFD)
Past Date Information (PDI)
Past Date Edit (PDE)
2016
DESCRIPTION
Send an email to the passenger using the
Worldtracer system
Combination entry used to send both text
and email to passenger using the
Worldtracer system
Close resolved AHL file
Create a new AHL file from a previously
closed file
Convert an existing AHL file into a DPR file
Retrieves retired AHL files from the
Worldtracer system
Amend retired AHL files
AHL – ADVISE IF HOLD
TRANSACTION
Retrieve Past Date file (RPD)
Match Delay Override (MDO)
Retrieve Active AHL files (RAF)
Forward AHL (FAH)
Re-assign In Baggage (RIB)
Baggage Delivery Order (BDO)
2016
DESCRIPTION
Retrieves a print out of a retired AHL file
View OHD match below the set points
chosen by the user
Retrieve tracing AHL files in list form
Used to forward a bag on the next
destination of the passenger. (Bag is
received in MNL but the passenger is
already in LHR)
Transfer AHL responsibility to another
station (file is unresolved MNL and
passenger is back port of origin)
Print a receiving copy for a bag to be
delivered to the passenger
DPR – DAMAGE/PILFERAGE REPORT
• A damage/pilferage report is used when a
customer lodges a damaged baggage or
missing contents from their baggage or a
combination of both i.e. a bag has been torn
and there are missing items
• A maximum of 10 bags maybe entered in a
DPR

2016
DPR – DAMAGE/PILFERAGE REPORT
• BASIC ENTRY:

WM DPR MNLMH/M
WM - Worldtracer Management
DPR - Transaction Code
MNLMH - Station & Airline Code
/ - Mandatory Slash
M - Mask

2016
DPR – DAMAGE/PILFERAGE REPORT
• Mandatory Elements:
NM Passenger Name
IT Passenger Initials
PS Passenger Status (F/J/Y)
PA Permanent Address
CT Color & Type of Baggage (Refer to Baggage Chart)
PC Partner Code
RT Routing
FD Flight Number & Date
TK Ticket Number
RL Reason for Loss (RL80 – Damage / RL90 – Pilferage)
FS Fault Station
AG Agent Code

2016
DPR – DAMAGE/PILFERAGE REPORT
• If the mask is transmitted without completing
the mandatory elements, an error message
will appear
• If information is not available to complete a
non-mandatory element, it should be left
blank
• The NM element will result in an error if one
of the following is entered: NM, NN, UNK,
UNKNOWN, NONAME, NOT KNOWN, NONE
2016
DPR – DAMAGE/PILFERAGE REPORT
• The type of damage element (TD) lists the
location, type and extent of damage to the
bag
• Each bag in a DPR file may contain total of two
(2) TD codes i.e. SIDE/10TL/03MA

2016
DPR – DAMAGE/PILFERAGE REPORT
ELEMENT ELEMENT NAME NUMBER ALLOWED INPUT EXAMPLE
NM Name 3 JOHN/IMPERIAL
IT Initials 3 JP
RT Routing 5 KUL/MNL
FD Flight & Date 4 MH804/30SEP
CT Color & Type 10 BK23XXX
BW Baggage Weight 1 1/20
RL Reason for Lost 1 RL80 Damage
RL90 Pilferage
AG Agent 1 BC
PC Partner Code 1 CX
PS Passenger Status 1 J

2016
DPR – DAMAGE/PILFERAGE REPORT
• DAMAGED DETAILS CODES USED IN TD ELEMENT:
• EXPALANTION OF TD INPUT:
TD TOP/01MA
TD Element Identifier
TOP Location of Damage
SLASH (/) Separator
01 Type of Damage
MA Extent of Damage

2016
DPR – DAMAGE/PILFERAGE REPORT

• Extent of Damage:
CODE DESCRIPTION EXAMPLE
MI Minor Damage Scratches/Dent/Tear
MA Major Damage Missing Wheel-Frame Broken-Damage Handle
TL Total Damage Crushed Baggage Frame

2016
DPR – DAMAGE/PILFERAGE REPORT
• Location of Damage:
CODE Damage is Located at the:
TOP TOP portion of the bag (Handles/Combination Locks)
SIDE SIDE of the bag (Pockets/Zippers)
END END of the bag (Handle/Frame/Zipper)
BOTT BOTTOM part of the bag (Wheels/Foot/Frame)

TOP
END

SIDE
SIDE

BOTT

2016
DPR – DAMAGE/PILFERAGE REPORT
• Type of Damage:
CODE DESCRIPTION CODE DESCRIPTION
01 Handle 09 Frame
02 Lock 10 Crushed
03 Hole 11 Stained
04 Torn 12 Bindings
05 Scratched 13 Hinges
06 Foot/Wheels 14 Dented
07 Zippers 15 Contents
08 Straps 16 Others

2016
DPR – DAMAGE/PILFERAGE REPORT
RL80 - DAMAGE RL90 - PILFERAGE
81 Broken locks, zippers etc 90 Pilferage
82 Handles, Straps, Wheels 93 Security Inspected Items
83 Security Inspected Items 95 Pilferage from Crew Bag
84 Dented, Torn, Ripped 96 Damage from Crew Bag
85 Bag Crushed
86 Framed Broken
87 Wet Due Rain or Liquid Spill
88 Superficial Damage
89 Damage Contents

2016
DPR – DAMAGE/PILFERAGE REPORT
• As with OHD & AHL files, DPR files can by
displayed, amended and closed. You can not
suspend a DPR file since it does not contain
tracing elements
• The RL Code identifies the DPR file that is
created
• RL 80/90 are the only acceptable codes in a
DPR transaction

2016
DPR – DAMAGE/PILFERAGE REPORT
• RL Codes do not establish proof of
responsibility for mishandling and are not
used for proration purposes
• Data is collected and distributed to managers
reflecting controllable mishandled baggage
results
• The correct reporting of faults by accurately
using the RL Codes assist in improving
baggage methods & systems
2016
DPR – DAMAGE/PILFERAGE REPORT
• The lost property element (LP) is mandatory
when RL 90 is used
• The CD element is used if there are damaged
contents inside the bag
• Always check if the baggage claim check
attached to the bag is a limited released tag
(LT)
• Creating station is the fault station in DPR files

2016
DPR – DAMAGE/PILFERAGE REPORT
• The retention period for DPR files varies
depending on the requirements set by the
user with SITA
• DPR files are retained for 180 days in the
system from date of creation or 45 days from
closing whichever comes first
• If missing contents are reported from the
passenger’s baggage, airline security must be
informed

2016
DPR – DAMAGE/PILFERAGE REPORT
STEPS TO DETERMINE DEPRECIATION OF BAGGAGE (REPLACEMENT)
Determine the baggage current value (market value)
Determine the age of the bag and percentage to use from the depreciation
scale
Compute the value for use of the bag
The amount of use received, is the amount we ask the customer to
contribute

2016
DPR – DAMAGE/PILFERAGE REPORT
AGE OF BAGGAGE DEPRECIATION SCALE
6 months to 1 year 10%
1 year to 2 years 20%
2 years to 3 years 30%
3 years to 4 years 40%
4 years to 5 years 50%
Over 5 years 75%

Note: Depending on the type of bag, under normal usage it is

considered to be of no value from 5 to 10 years

2016
DPR – DAMAGE/PILFERAGE REPORT
• SAMPLE COMPUTATION:
CURRENT VALUE 76
DEPRECIATION (2.5 YEARS) .30
DOLLAR VALUE 22.8
76 LESS 22.8 = 53.20

NOTE: THE VALUE FOR THIS BAG IS USD53.20

2016
DPR – DAMAGE/PILFERAGE REPORT
• RECOMMENDED PRACTICES:
• The first option is to have the bag repaired to the
passengers satisfaction & is free of charge
• Always consider the age of the bag if we have to
replace the damaged bag
• If the passenger is amenable, we will give
him/her monetary payment instead of an actual
bag replacement
• Passenger has to sign Receipt and Discharge (Quit
Claim)
2016
SENDING MESSAGES TO LL STATIONS
• BASIC ENTRY:
WM TTY KULLLMH/KULLZMH/KULLIMH
.MNLLLMH
ATTN DUTY OFFICER FRM NINI
_____________________________________
_____________________________________
_____________________________________

2016
SENDING MESSAGES TO LL STATIONS
WM - Worldtracer Management
TTY - Transaction Code
KULLLMH - Recipient Station/Department/Airline
/ - Slash (Separator – up to 5 Addresses
.MNLLLMH - Originator

*Telex Address Format

3 Letter Station Code/Department/Airline Code

2016
SENDING MESSAGES TO LL STATIONS
• INSERT A COPY OF TTY IN OHD/AHL/DPR:
WM TTY KULLLMH/KULLZMH/KULLIMH
AHL MNLMH17810
.MNLLLMH
ATTN DUTY OFFICER FRM BENJI
________________________________________
________________________________________
________________________________________

2016
SENDING MESSAGES TO LL STATIONS
WM - Worldtracer Management
TTY - Transaction Code
KULLLMH - Recipient
AHL MNLMH17810 - File Reference Number
.MNLLLMH - Originator

*Free-format text (message)

2016
SENDING MESSAGES TO LL STATIONS
• PLACE ACTION FILE MESSAGE:
WM PXF KULMHAP/SYDMHAP
.MNL
ATTN DUTY OFFICER FRM FRANZ
_____________________________________
_____________________________________
_____________________________________

2016
SENDING MESSAGES TO LL STATIONS
WM - Worldtracer Management
PXF - Transaction Code
KULMHAP - Recipient (Station Airline Area)
.MNL - Originator

*AP Address Format

3 Letter Station Code/Airline Code/Action File Area

2016
SENDING MESSAGES TO LL STATIONS
• PLACE ACTION FILE MESSAGE, INSERT IN
AHL/OHD/DPR WITH TTY OPTION:
WM PXF KULMHAP/SYDMHAP
AHL MNLMH17810
.MNL
TX KULLLMH/SYDLLMH
ATTN MARIANO GARPON FRM CAMOTE

2016
SENDING MESSAGES TO LL STATIONS
WM - Worldtracer Management
PXF - Place Action File Message
KULMHAP - Station Airline Action File Area
.MNL - Originator
TX - Teletype Addresses

* If you choose this option your recipient will receive a copy of the message
in the Action File in real time, a hard copy in the telex printer as well as a
copy placed in the AHL/OHD/DPR file

2016
SENDING MESSAGES TO LL STATIONS
• SEND HARD COPY OF AHL/DPR/OHD FILE:
WM SHC AHL MNLMH17810
.MNLLLMH
FASHO
TX KULLLMH
AG BC
TI
_____________________________________
_____
2016
SENDING MESSAGES TO LL STATIONS
WM - Worldtracer Management
SHC - Transaction Code
AHL - File Type
MNLMH17810 - File Reference Number
.MNLLLMH - Originator
FASHO - File Area
TX - Recipient
AG - Agent
TI - Text Information (3 lines / 58
characters per line)

2016
SENDING MESSAGES TO LL STATIONS

• RECOMMENDED PRACTICES:
• All messages to other LL stations must be
direct to the point, concise, brief (they are
busy too like us so lets make it easy for both
stations)
• If file reference is known please indicate it at
the second life of the TTY screen

2016
SENDING MESSAGES TO LL STATIONS
• Do not send multiple messages (same message
numerous times to an LL station)
• As much as possible use PXF in sending messages
(real time) insert AHL/DPR/OHD file reference
number and with TX option

2016
SENDING MESSAGE TO PAX
• SEND SMS TO PAX USING WORLDTRACER:
WM SMS AHL MNLMH17810/1
AG BC
WM - Worldtracer Management
SMS - Transaction Code
AHL - File Type
MNLMH17810 - File Reference Number
/1 - Option 1 (Free Form Text)

2016
SENDING MESSAGE TO PAX
• SEND EMAIL TO PAX USING WORLDTRACER:
WM SEA AHL MNLMH17810/1
AG BC
WM - Worldtracer Management
SEA - Transaction Code
AHL - File Type
MNLMH17810 - File Reference Number
/1 - Option 1 (Free Form Text)

2016
SENDING MESSAGE TO PAX
• SEND BOTH SMS & EMAIL TO PAX:
WM SSE AHL MNLMH17810/1
AG BC
WM - Worldtracer Management
SSE - Transaction Code
AHL - File Type
MNLMH17810 - File Ref Number
/1 - Option 1 (FF Text)

2016
SENDING MESSAGE TO PAX
• PRINT HARD COPY OF PIR (AUTOMATED):
WM PIR AHL MNLMH17810
TX MNLLLMH
Note: Default Worldtracer language is English, but we can
print a copy to other language
WM PIR AHL MNLMH17810/MA
TX MNLLLMH

2016
SENDING MESSAGE TO PAX
• SEND PIR BY SMS:
WM PIR MNLMH17810
CP 63 915 647 7162
• SEND PIR BY EMAIL:
WM PIR AHL MNLMH17810
SE BAGFINDER/A/MIASCOR/D/COM
TI (TEXT INFO/ 3 LINES AT 58 CHARACTERS PER LINE)

2016
SENDING MESSAGE TO PAX
• Language Codes:
ARFIKAANS AF FRENCH FR PORTUGUESE PU
ARABIC AR GERMAN GE RUSSIAN RU
CROATIAN CR GREEK GR SERBIAN SE
CZECH CZ HUNGARIAN HU SLOVENE SL
DANISH DA ITALIA IT SPANISH SP
ENGLISH EN MALAY MA SWEDISH SW
FINISH FI NORWEIGIAN NO TURKISH TU
POLISH PL VIETNAMESE VN

2016
SENDING MESSAGE TO PAX
• RECOMMENDED PRACTICES:
• Always initiate the “1st contact” to the passenger
even if we have nothing new to say
• After every telephone conversation with the
passenger, update your AHL/DPR file accordingly
by inserting FF remarks
• Telephone call is our first option. If the line is
busy or could not be reach we can send the
passenger an SMS/SEA/SSE instead

2016
FWD – FORWARD BAG MESSAGE
• BASIC ENTRY:

WM FWD MNLMH/M
WM - Worldtracer Management
FWD - Transaction Code
MNLMH - Station and Airline Code
/ - Mandatory Slash
M - Mask

2016
FWD – FORWARD BAG MESSAGE
• Mandatory Elements:
CODE DESCRIPTION
TN Tag Number
XT Rush Tag Number
FD Flight Number & Date – (Passenger)
FO New Flight Number & Date – (Baggage)
FW Forward to Station/Airline
RL Reason for Loss Code
FS Fault Station
AG Agent Code

2016
FWD – FORWARD BAG MESSAGE

• If the mask is transmitted without completing the

mandatory elements, an error message will
appear
• If information is not available to complete a non-
mandatory element, it should be left blank

2016
FWD – FORWARD BAG MESSAGE
• The originating station/airline is required on
the top line of the input i.e. your station and
airline or the handled airline that you
represent when sending the FWD message
• TN is the original tag number; XT is the
rush/expedite tag number; both must be
included in every FWD
• NM is the name on the bag (maximum of 10
names)
2016
FWD – FORWARD BAG MESSAGE

• FD is the original flight and date

• FO is the new flight and date the bag will be
forwarded on
• FW is the station and carrier that will receive the
bag e.g. KULMH
• AG is the initials/identification of the agent
completing the FWD mask

2016
 FWD – FORWARD BAG MESSAGE
• SI element can take up to 2 lines of free form text
(58 characters per line; second line must
commenced with a dash before the actual
message)
• TX is used for the full SITA address of any
department other than an LL that you wish to
receive a copy of the FWD message; the LL telex
address is the default telex address for Baggage
Services; the LL office included in the FW element
will automatically get a copy of the FWD message
2016
FWD – FORWARD BAG MESSAGE
• Upon acceptance of a completed FWD mask,
the system will return an OK response
• On receipt of a FWD entry, the system will
date and time stamp the FWD input and store
TN in the FWD index
• The system will send a copy of the FWD to
Worldtracer Tracing

2016
FWD – FORWARD BAG MESSAGE

The FWD will be replaced in the station’s FW area of the station’s Action File
The FWD will be sent to the TTY addresses as specified by the station’s HQ
The FWD will be sent to the LL office of the station/airline specified
The system will retain FWD entry for 10 days, no file reference number is assigned
If you know the AHL file reference number of a bag being forwarded, you can place
that information on the second line of the FWD mask, the system will automatically
place a copy of the FWD in the AHL file

2016
FWD – FORWARD BAG MESSAGE
• RECOMMENDED PRACTICES:
• Remind Check-in Counter Supervisor not to
accept Expedite/Rush Tags without FWD
message for security reasons
• If original flight details is available, double
check the passenger check-in record,
investigate why the bag was left behind prior
to making the FWD message (bag seen after
flight departed with original tag attached)
2016
FWD – FORWARD BAG MESSAGE
• FWD left behind bags on the 1st available flight
• No need to register left behind bags unless it
is found tag-off
• Use the FOH (Forward On Hand) for an ROH
(Request On Hand) received by your station
• Use FAH (Forward AHL bag) for a bag received
at your station but the passenger is already in
another station

2016
FP – FOUND PROPERTY

• These are “unchecked” personal

items/belongings of passengers found in the
airline/stations controlled areas such as: check-in
counters, lounge, gate, arrival claim hall, offices
or on-board the aircraft

2016
FP – FOUND PROPERTY
• The airline may not be liable for such items
but the recovery of which brings great positive
impact to the station
• A record must be kept for found property at
the station with the following information:
description of item, date found, location
found, date of disposal

2016
FP – FOUND PROPERTY
• Classification of Found Property:
ITEMS OF VALUE NO VALUE ITEMS OF IDENTITY

HIGH – Expensive Items Anything with passengers

Food items (Perishables)
e.g. Rolex Watch personal information

National ID, Credit Cards,

LOW - Jacket Magazines, books, toys
Passport

2016
FP – FOUND PROPERTY
• BASIC ENTRY to Register Found Property:

WM RFP MNLMH/M
WM - Worldtracer Management
RFP - Transaction Code
MNLMH - Station and Airline Code
/ - Mandatory Slash
M - Mask

2016
FP – FOUND PROPERTY
• SAMPLE ENTRY COMPLETION:
WM RFP MNLMH
AG BC
FP MOBILEPHONE/IPHONE GREEN CASING
AI ENDORSED BY CHIEF PURSER MH806
SI KEPT AT MNLMH OFFICE VAULT
DF 10OCT
FP – FOUND PROPERTY

FP - Description of the found property

AI - Add Information where item was found
SI - Supplementary info (storage location)
DF - Date Found

2016
FP – FOUND PROPERTY
• RECOMMENDED PRACTICES:
• Classify, label and record found property
• Register in Worldtracer
• Endorse Items of Value/Items of Identity to
airline principal for safekeeping
• Monitor telex from other stations inquiring
about found property left on board the
aircraft

2016
FP – FOUND PROPERTY
• Check for identifications and check PNR for the
passengers contact details
• Do not turn away passengers inquiring about left
items inside the arriving aircraft, get description
of the item, seat number of passenger and
double check with gate overall
• Passenger may have to identify and show proof
the item belongs to her
• Passenger has to sign transmittal form upon
collection of found property
2016
DISPLAY FILES - DAH/DOH/DDP
• Display Transactions:
DAH Display AHL Files
DOH Display OHD Files
DDP Display DPR Files

• The Display File Transaction is commonly used

when a passenger calls the office and the
agent has to retrieve his/her file
• All display entries are the same for
AHL/OHD/DPR.

2016
DISPLAY FILES - DAH/DOH/DDP
• File Display options:
File Reference
Passenger Name and the Station/Airline where the
bag was reported as missing
Passenger Name, Date of Travel or Date Range
Passenger Name, the word “ALL” plus the Airline that
reported the mishandling (MS)
Extra Name search (EN) and Date Range
Tag Number or Expedite Tag Number

2016
DISPLAY FILES - DAH/DOH/DDP
• Explanation and Notes:
TRANSACTION WORLDTRACER ENTRY
Display by File Reference Number WM DAH MNLMH23519
Display by Name and Missing Station WM DAH/A
NM CAUAN
MS MNLMH
Display by Name & Date of Travel or Travel WM DAH/A WM DAH/A
Range NM CAUAN or NM CAUAN
DT 31JUL DT 30JUL-31JUL
Display by Tag Number WM DAH/A
TN QF345678
Display by Name & Missing Station/Airline WM DAH/A
NM CAUAN
MS ALLQF
Display by Extra Name Search WM DAH/A
EN ELGUAPO
DT 31JUL
2016
DISPLAY FILES - DAH/DOH/DDP
• The /A indicates you wish to display all files
with similar name
• The Extra Name search element causes the
system to search and display all files that have
the same sequence of letters in the name field
of the file
• TN & XT can not be used in the same entry
also with NM & EN
• A date range can not exceed 31 days.
2016
DISPLAY FILES - DAH/DOH/DDP
FILE AREA ENTRY DESCRIPTION
DRY WM DAHMNLMH12345 Can take up to 10 lines, it will show the file
FADRY status at the time of display and any system
tracing inputs since the file is created
ELEMENTS
AR Associated Record WT Date File Sent to WT Tracing
CI Claims Investigation XR Cross File Reference Records
DC Date Claim Received CFI Closed File Indicator
DN Date Insurance Notified SUS Latest Date File Suspended
DQ Date Questionnaire Sent RIT Latest Date File Reinstated
DP Defined Date/Time Prompt FRM Latest Date File Re-matched
LZ LZ Control Date

2016
DISPLAY FILES - DAH/DOH/DDP
FILE AREA ENTRY DESCRIPTION
PAX WM DAH MNLMH12345 Contain Information about the passenger
FAPAX
ELEMENTS
CP Cell/Mobile Phone Number NM Name
DA Delivery Address NP Number of Passengers
DV Date Valid PA Permanent Address
EA Email Address PB Pooled Ticket Number
ES Extra Search (Countries) PF Fare
FL Frequent Flyer Card Number PN Phone Number
FX Fax Number PP Passport Number
GA Geographic Area PR Passenger Name Record

2016
DISPLAY FILES - DAH/DOH/DDP
GN Given Name PS Passenger Status
GP Group Indicator PT Passenger Title
IT Initials SS Social Security Number
LA Language ST State
LD Local Delivery Instructions TA Temporary Address
TP Temporary Phone TK Ticket Number
ZP Zip Code Number
FILE AREA ENTRY DESCRIPTION
BAG WM DAH MNLMH12345 Shows information common to all bags
FABAG in a file
AB Address on Baggage BD Baggage Details
BL Baggage Last Seen BI Brand Information
BP Phone Number on Baggage CC Contents Category

2016
DISPLAY FILES - DAH/DOH/DDP
BW Baggage Weight (Check-in) CL Combination Lock Numbers
BX Excess Baggage Ticket Number CN Contents (General)
DB Destination Baggage CT Color & Type of Baggage
DS Delivery Service DD Date Delivered
DW Delivery Weight (Received Bag) DR Date Received
KK Keys Collected (Y/N) LN License Plate Number
MW Match Window OD Date Bag Confirmed for Delivery
NW New Weight (Missing Bag) OF Date Bag Scheduled for Delivery
SL Storage Location RK Remarks
XD Delivered OHD TD Damage Details
AR Associated Record TN Tag Number
UN Unable to Deliver UP Date Bag Pick-Up for Delivery

2016
DISPLAY FILES - DAH/DOH/DDP
FILE AREA ENTRY DESCRIPTION
RTI WM DAH MNLMH12345 Contains information about the
FARTI passengers routing and flight details
ELEMENTS
BR Baggage Routing FD Flight Number / Date
RT Routing
FILE AREA ENTRY DESCRIPTION
MCH Displays any match information that has been
WM DAH MNLMH12345 added to the file. MR (Match Record) will be
FAMCH shown in this area – copies of FWD message
will appear in this area provided the file
reference is indicated in the FWD transaction
ELEMENTS
FWD Forward Message FAH Forward AHL Message
PXF Provided File Reference Indicated
2016
DISPLAY FILES - DAH/DOH/DDP
FILE AREA ENTRY DESCRIPTION
CLM WM DAH MNLMH12345 Displays any claim information in the file. If
FACLM the passenger made a claim to the airline

ELEMENT
CA Amount Claimed KT Amenity Kit (Y/N)
CR Cost Remarks LT Limited Liability Tag
CS Payment to Passenger (Cost) PC Partner Code
DC Date Claim Received RB Replace Baggage
DQ Date Questionnaire Sent RC Comments on RL Code
FS Fault Station RL Reason for Loss Code
FT Fault Terminal RP Repair Baggage
IN Insurance (Y/N)

2016
DISPLAY FILES - DAH/DOH/DDP
FILE AREA ENTRY DESCRIPTION
BIF WM DAH MNLMH12345 The BIF automatically stores the full text of a
FABIF passengers claim form submitted
electronically (online)
* This functionality is available only to subscribers of the BICF Module
* It could only be displayed by the file reference airline and LZ Agent
* It is password protected. Information on the BC element can not be amended /changed.
FILE AREA ENTRY DESCRIPTION
OSI WM DAH MNLMH12345 Shows all other supplementary information,
FAOSI remarks & comments in FF (Free Form) text.
ELEMENTS
CI Customs Information HC Handled Airline Copy (Y/N)
DL Designated Locator SA Searchable Airlines
FF Free Form Text SI Supplementary Information
FI Forward Information

2016
DISPLAY FILES - DAH/DOH/DDP
FILE AREA ENTRY DESCRIPTION
SHO WM DAH MNLMH12345 Displays a group of elements extracted from
FASHO multiple areas of a file. When displayed the
DRY area will also show including SUS or RIT
dates if available
ELEMENTS
BI Brand Information NM Name
CT Color & Type of Baggage PA Permanent Address
DV Date Valid RT Routing
FD Flight Number / Date TA Temporary Address
IT Initials TN Tag Number
LN License Number

2016
DISPLAY FILES - DAH/DOH/DDP
FILE AREA ENTRY DESCRIPTION
HIS WM DAH MNLMH12345 Shows the history log (file activity). It records
FAHIS/A both transactions and elements depending
upon the file activity. The Agent ID will also
stored in this area. Elements that are
or
amended are recorded here. Including all
delivered matches and SMS messages are
WM DAH MNLMH12345 stored in this area.
FAHIS/M
TRANSACTION CODES, ELEMENTS & MATCHES
AAH Amend AHL RAT Reactivate in Tracing
ADP Amend DPR RAW Reactivate in WorldTracer
ALZ RIB Reassign in Baggage
AOH Amend OHD RIT Reinstate in Tracing
AHL Advise if Hold ROH Request OHD
BDO Baggage Delivery Order ROT Reinstate OHD in Tracing

2016
DISPLAY FILES - DAH/DOH/DDP
CAH Close AHL ROW Reactivate OHD in Tracing
CFI Close File SAH Suspend & Amend AHL
COH Close OHD SHC Send Hard Copy
DPR Damage Pilferage Report SMS Short Message Service
FAH Forward AHL SOH Suspend & Amend OHD
FWD Forward Message SUS Suspend
FRM File Re-matched XTR Extended Tracing
MDO Match Delay Override OHD Create OHD
MCH Match TX Telex Address
AG Agent AR Associated Record

2016
DISPLAY FILES - DAH/DOH/DDP
FILE AREA ENTRY DESCRIPTION
MSG WM DAH MNLMH12345 Shows all message related to the file; copies of
FAMSG PXF/TTY text provided the file reference was
indicated during the PXF/TTY transaction will
appear in this area
ELEMENT : MG - Message
FILE AREA ENTRY DESCRIPTION
DLV WM DAH MNLMH12345 Displays any BDO/BDI information that has
FADLV been added to the file

ELEMENTS
DY Delivery Element BDO Baggage Delivery Order
FILE AREA ENTRY DESCRIPTION
SMS WM DAH MNLMH12345 Shows the text message sent to an SMS
FASMS enable mobile phone. A copy is automatically
stored in the SMS and HIS areas of the file
ELEMENT: SM – SMS Message
2016
DISPLAY FILES - DAH/DOH/DDP
FILE AREA ENTRY DESCRIPTION
INT WM DAH MNLMH12345 Display passenger generated internet
FAINT message (email)

ELEMENT
SEA Send Email PIR Property Irregularity Report
IR Internet Remarks
FILE AREA ENTRY DESCRIPTION
DPI WM DDP MNLMH12345 Shows information related to Damage or
FADPI Missing Contents in a DPR file. *COULD ONLY
BE USED IN DISPLAYING DPR FILES
ELEMENT
CD Contents Damage LP Lost Property

2016
DISPLAY FILES - DAH/DOH/DDP
FILE AREA ENTRY DESCRIPTION
INV WM DOH MNLMH12345 Valid only for used when displaying OHD files.
FAINV It shows a select group of elements that
information for customs and security
purposes. The INV can be printed and
attached to the OHD bag.
ELEMENT
BI Brand Information RT Routing
CC Contents Category SL Storage Location
CT Color & Type of Baggage TN Tag Number
FD Flight Number/Date AB Address on Baggage
IT Initials PA Permanent Address
LN License Number TA Temporary Address
NM Name

2016
DISPLAY FILES - DAH/DOH/DDP
FILE RETENTION PERIOD
WORLTRACER TRACING MEMBERS
AHL 180 days upon creation or 60 days upon closure whichever comes first
OHD 180 days upon creation or 45 days upon closure whichever comes first
DPR 180 days upon creation or 45 days upon closure whichever comes first
QOH 48 hours upon creation or until upgraded to OHD whichever comes first
NON-WOLDTRACER MEMBERS
AHL
OHD Can only be retrieved within 36 days upon creation. After the retention
period file could not be accessed whether the file is close or open.
DPR

2016
CXF – ACTION FILE
• All WORLDTRACER Management stations will
have an action file.
• An Action File stores messages from other
users as well as from WORLDTRACER
Management System.
• The Action File is an “ELECTRONIC MAILBOX”

2016
CXF – ACTION FILE
TYPES OF ACTION FILE
Standard Action File
Expanded Action File Additional storage space for
messages
* Each Management user will have the following Action File:
Headquarters HDQMH One for each WORLDTRACER
Action File Member
Station Action File MNLMH One for each Station

2016
CXF – ACTION FILE
• Action File Principles:
• Messages are placed automatically in the Action
File by the system. The Action File is split into
Days and Areas.
• Messages are stored for seven (7) days in the
system. Day 1 is always “TODAY”, Day 2 is
yesterday and so on. System will automatically
move messages within day at a preset time.
• If there are messages on Day 7, all remaining
messages will be printed by a user defined TTY
2016
CXF – ACTION FILE
• The Station Action File:
Each station will have one Action File
There are 10 areas for a standard Action File, 28 areas for an
Expanded Action File. Each area can hold a maximum 999 messages
per day (except WM/World Match which can hold up to 1500 and
an EM/Extended Matches which can hold up to 3000 per day)
If the maximum number is reached, the oldest 100 is sent
automatically to a predefined teletype address of that station.
The areas of the Action File will appear on the left most side of the
screen under the heading “AREA”. While each area is identified by a
two letter code.

2016
CXF – ACTION FILE
MANAGEMENT ACTION FILE - MNLMH DATE 11 OCT
AREA D1 D2 D3 D4 D5 D6 D7
FW 34 50 67 45 35 66 00
AA 123 65 00 00 00 00 00
WM 456 789 234 00 00 00 00
EM 789 609 600 00 00 00 00
SP 567 794 00 00 00 00 00
AP 56 84 100 34 78 00 00
EC 45 34 00 00 00 00 00
BC 78 90 45 00 00 00 00
PR 00 00 00 00 00 00 00
LM 34 00 000 00 00 00 00
END OF REPORT

2016
CXF – ACTION FILE
• Action File Areas:
FW FORWARD MESSAGES are placed in this area as a result of a
FWD input of a WORLDTRACER member.
ACTION MESSGES there are four types of messages that could
be seen in this area:
A. Request for an OHD bag held at this station
AA B. Tag Number matches as a result of a TNT entry
C. Forward OHD Bag advising the forwarding of bag to the
station (FOH)
D. Forward AHL Bag advising the station of a bag being sent
for delivery to the passenger.
WM WORLD MATCHES messages related to WORLDTRACER tracing
files for the 1st ten days (Initial Tracing Days).
EM EXTENDED MATCHES match message generated beyond the
initial tracing days after file creation. This enable the user to
control and allocate the workload efficiently.

2016
CXF – ACTION FILE
SP SYSTEM PROMPT contains messages from the system that will
remind the agent to take action on a given file.
AP ADDITIONAL PROMPT (ELECTRONIC MAILBOX) contains free format
messages from WOLDTRACER users as a result of a PXF entry
EC EMAIL COMMUNICATION are email messages sent by the passenger
from the WORLDTRACER Internet Module
BC BAGGAGE CLAIM messages advising the station claim forms has
been submitted by the passenger
PR PURGED/RETIRED this area receives a message from the system once
each day. It lists the file reference numbers that are retired from
WORLDTRACER Tracing
LM LOCAL MANAGER this area is used for handled stations

2016
CXF – ACTION FILE
• Action File Transactions:
CODE ENTRY FORMAT DESCRIPTION
CXF WM CXF MNLMH Will show the total message count of
the station
DXF WM DXF MNLMH WMD1 Will display the message in the
Action File
PXF WM PXF KULMHAP Will place a message in the Action
.MNL File
EXF WM EXF MNLMH WMD1/1 Will erase a message in the Action
File
TXF WM TXF MNLMH WMD1/2 Will transfer an Action File message
into the AHL file.

2016
DXF – DISPLAY ACTION FILE MESSAGE
• WORLDTRACER ENTRY:

WM DXF MNLMH

* The DXF transaction displays messages from

a specified station/airlines Action File

2016
DXF – DISPLAY ACTION FILE MESSAGE
• Display options:
TASKS WORLDTRACER ENTRY
All messages in all areas on all days WM DXF MNLMH
All messages in a specific area on all days WM DXF MNLMH FW
All messages in all areas in a specific day WM DXF MNLMH D1
All messages in an area for a specific day WM DXF MNLMH FW D1
All messages in an area for a specific day WM DXF MNLMH FWD1/45-
beginning on a particular message
A specific message in an area on a specific day WM DXF MNLMH FWD1/2
A range of message in an area on a day WM DXF MNLMH WMD1/12-15/35
Messages for a specific AHL file reference from WM DXF MNLMH WMD1
a match area on a specific day AHL MNLMH12345
Messages for a specific AHL file reference from WM DXF MNLMH WMD1/25-
a match area on a specific day starting at a AHL MNLMH12345
particular message number

2016
 DXF – DISPLAY ACTION FILE MESSAGE
• Teletype Copy:
• You can send a copy of the requested action file message up
to five telex addresses

WM DXF MNLMH FWD3/45

TX MNLLLMH/MNLLLXH

2016
 DXF – DISPLAY ACTION FILE MESSAGE
• Action File Copy:
• You can send a copy of the requested Action File message
up to five Action File addresses

WM DXF MNLMH FWD3/1

XF MNLMHAP/MNL37AP

2016
 DXF – DISPLAY ACTION FILE MESSAGE
• Notes:
• If there are no messages in the requested area
the response will be: “NO MESSAGE ON FILE”
• The maximum number of messages that can
be specified is 10. If more than 10 messages is
in a single input, the error message ITEM
EXCEED 10 is returned.

2016
 DXF – DISPLAY ACTION FILE MESSAGE
• When using either message number or file
reference number, and area and day is
required.
• The display by file reference number starting
at a specific message option is only valid of
WM and EM areas.

2016
DXF – DISPLAY ACTION FILE MESSAGE
• As a user option, messages in the WM, EM,
FW & AA can be displayed individually within
an associated menu for subsequent
processing.
• The TX & XF entry can not be combined in a
single entry

2016
STATION REPORTS – MSL/MSF/FRR
REPORT DESCRIPTION BASIC ENTRY

WM MSL/A MNLMH
Total AHL/OHD/DPR DT OCT14 (MONTH-YEAR)
Station Log (MSL)
created for the month AG BC
TX MNLLLMH

WM MSF MNLMH
Baggage Mishandling
DT OCT14
Fault Station (MSF) attributed by OAL or Other
AG BC
Stations to MNL
TX MNLLLMH

WM FRR/A AHL MNLMH

File Reference Status –
File Reference Report AG BC
tracing/suspended/closed XF MNLMHAP

2016
STATION REPORTS – MSL/MSF/FRR
• Email Option:
REPORT ENTRY FORMAT NOTES
WM MSL/P MNLMH P - Portable Document
DT APR16 Format (PDF)
Station Log TX MNLLLMH
(MSL) SE X - Comma Separated
BAGFINDER/A/MIASCOR/D/COM Format (CSV)
WM MSF/X MNLMH One of - SE/TX/XF –
Fault Station DT APR16 addresses is required
(MSF) XF MNLMHAP
SE
BAGFINDER/A/MIASCOR/D/COM
File Reference WM FRR/P AHL MNLMH WorldTracer email address
Report (FRR) SE format applies
BAGFINDER/A/MIASCOR/D/COM

2016
STATION REPORTS – MSL/MSF/FRR
• RECOMMENDED PRACTICES:
• Maintain monthly MSL and MSF reports for
your file
• Submit both MSL and MSF on the 5th of the
month to MGH Baggage Supervisor
• All attributable charges reflected in MSF must
be investigated, contested and cascaded to
other service units for corrective action

2016
STATION REPORTS – MSL/MSF/FRR
• MGH KPIs for MSL – 95% Recovery Rate; MSF
– NO ATRRIBUTABLE CHARGES on a monthly
basis

2016
CLOSE FILE: CAH/COH/CDP
FILE TYPE WORLDTRACER ENTRY MANDATORY
ELEMENTS
AHL WM CAH MNLMH12345 AG, CS, FS, RL
OHD WM COH MNLMH12345 AG, CS*
DPR WM CDP MNLMH12345 AG, CS, FS, RL

• Close files once it is confirmed that bag is

already restored to the passenger and there
are no pending/unresolved issues

2016
CLOSE FILE: CAH/COH/CDP
• Request a copy of the delivery receipt form
from the delivery courier signed by the
passenger (TPA)
• Monitor cargo tracker (TBF)
• Call passenger to confirm
• Check IBR/UBR (TBC)
• *CS format for OHD – CS01D/PHP0
• A – Advance, D – Delivery , F – Final ,
X – Others & I - Insurance
2016
HELP SYSTEM
ACCESS TO WORLDTRACER HELP
WORLDTRACER ENTRY DESCRIPTION
WM HELP AHL Will give you a detailed guide in
processing an AHL file (Direct Entry)
WM MENU Will allow you to choose any topic in
the Worldtracer system. Use the
following options: T – Transactions, E
– Elements, A – all of the above & R
– Report Menu
Within a mask Place a special sign * or $, move
cursor at the bottom of the screen
and press enter. To go back to
previous page type WMRB

2016
 LET US GO FORTH & FIND BAGS.

One Team! One Bagfinder! One Miascor!

Benji Cauan
bagfinder/a/miascor/d/com
HDQ37AP

2016