TECHNIQUES FOR

COMMUNICATION IN
ORGANIZATION
Downward Communication

• To give instructions

• To provide information about policies and

procedures

• To give feedback about performance

• To indoctrinate or motivate
Upward Communication

• To know the specific needs of the employees.

This is the primary reason for upward
communication .

• Refers to messages from persons in lower level

positions to higher positions.
TECHNIQUES USED IN UPWARD
COMMUNICATION ARE:
• Formal grievance procedures
• Employee attitude and opinion surveys
• Suggestions system
• Open door policy
• Informal gripes sessions
• Taskforce
• Exit interviews
Horizontal Communication

• Refers to messages sent to individuals or groups from

another of the same organizational level.

PURPOSES:
• To coordinate activities between departments
• To persuade others at the same level of organization
• To pass information about activities or feelings
Management Information System

• This means that a way must be devised to allow the

organization to absorb information necessary for
effective decision making.
 THE M.I.S AND ITS RELATION
WITH THE DIFFERENT
Manufacturing DEPARTMENTS OF THE
Marketing
ORGANIZATION

MANAGEMENT
Finance INFORMATION Personnel
SYSTEM

Research and
Engineering
Development