PMS/PBRS

TRAINING

Paradigms

By: NKETSANG
 Paradigm concepts

• paradigm paralysis
• paradigm shift
– the back to zero rule
– the impossibility question
The PDCA cycle
paradigm “Unbalanced
attention
A P to the four
ACT PLAN segments”
to
CHECK DO “Balanced
C D attention
to the four
segments”
 Necessary paradigm shifts?

Overseas trip

“Absentee to “On-the-job
management” management”
 Public Service “service” paradigm
• “admittedly there is a great deal of inefficiency in the public service .....
Excessive bureaucracy at the lower level of the civil service, coupled with
inadequate supervision from the top, appears to me to be the main
reasons for the poor performance of the civil service in dealing with the
public. The junior levels of the service seem to delight in sending back
their clients from pillar to post even on fairly straight forward issues.”
Fred Dira: Mmegi: Feb 1997

“Can of worms” to “Team effort”

 Necessary paradigm shifts?

management
of activities

management
of results

“Power culture” to “Achievement culture”

Necessary paradigm shifts?

sharks!

crocodiles!

“Win-Lose or Lose -Lose” to “Win-Win”

Necessary paradigm shifts?
Customer needs? Customer delight!

“Inward focus” to “Customer focus”

 Necessary paradigm shifts?

“Closed book” to “Transparency”

Necessary paradigm shifts?

“Management via to “Management via

lack of competence” competence”
Necessary paradigm shifts?

self esteem

“I can’t” to “I can!”
Necessary paradigm shifts?

Commitment

“I can” to “I will!”
 Necessary paradigm shifts?

“Camouflage” to “Acknowledgment of Truth

Necessary paradigm shifts?

Cutting adrift anchors of the past?

Necessary paradigm shifts?
The greatest risk in life is to
risk nothing.
• The person who risks
nothing does nothing, has
nothing and is nothing

– Dr Leo Buscaglia

“No risk” to “Calculated risk”

 Necessary paradigm shifts?
It worked in the past!

new rules
for success!

“Backward-looking” to “Future focus”

Necessary paradigm shifts?

“Promises” to “Sustained Delivery”

 Necessary paradigm shifts?

“Closed” systems to “Open” systems

especially communication
 Necessary paradigm shifts?

“Head-in-the-clouds” to “Practical Reality”

 Necessary paradigm shifts?

“Immobilisation” to “Creative Juggling”

Necessary paradigm shifts?

“Outdated manual systems” to “Effective IT”

Necessary paradigm shifts?

my
WORK!

“I hate my work” to “I love my work”

Necessary paradigm shifts?
delays through the maze ready for
instant action

“low flexibility “high flexibility

CENTRALISATION to DECENTRALISATION”
”
Necessary paradigm shifts?

creative
experimentation

“Work ethic based on traditional values”

to
“Work ethic based on
delivery of world class results”
 Necessary paradigm shifts?

“Time” spectator to “Time” manager

 Necessary paradigm shifts?

“Resource wastage” to “Resource nurturing”

 Necessary paradigm shifts?
prevention
another crisis!
via
anticipation

“Fire fighting” to “Fire prevention”

 Necessary paradigm shifts?

“Service related to “Performance related

rewards” rewards”
 Desired culture
within Public Service
a typical profile

Achievemen Role Support Power

t culture culture culture culture