Professional Documents
Culture Documents
of
Communication
Lucyjay E. Daite
SESSION OBJECTIVES
By the end of the session, students will be able
to:
Verbal Method
Oral communication
Nonverbal Method
Visual communication
Written communication
Body language
Verbal
is that in which we share information
between individuals through using speech.
Verbal communication has spoken words,
expression and tone of voice.
Oral communication
is the process of verbally transmitting
information and ideas from one individual
or group to another.
Nonverbal
a) Any image that is used to communicate an
idea whether it’s sign, poster, drawing,
photography or television advertisements.
These all are known as visual
communication.
b) Written communication involves an
interaction in which words are written. In
which two or more person are involves. In
any business written communication is
very important in touch with the
employees and employees with the owner
to solve the problem that they are facing.
BODY LANGUAGE
• Kinesics-Body Movement
• Oculesics-Eye Contact
• Hepatics-Smell
• Proxemics-Proximity
• Chronemics-Time Management
• Artifacts-Dress & Attire
• Facial expressions
• Emoticons
• Gesture
• Posture
• Touch
COMPONENTS OF
COMMUNICATION
Listening
Speaking
Reading
Writing
• SENDER
-initiates, encodes and transmits the message.
• CHANNEL
-way or method by which a message is sent.
• MESSAGE
-insight or idea that is being sent.
• RECIEVER
-who receives the message.
• FEEDBACK
-response of the receiver to the message of
the sender.
PSYCHOLOGICAL
BARRIERS
Defensiveness of the receiver
-triggered by intimidations, control and
manipulation by the sender.
Motivational distortion from the receivers
end
-they only listen what they want to hear.
Self-Preoccupation
-being pre-occupied with themselves.
Miscommunication
is probably the biggest single cause of business
foul-ups. You think you were clear; you think you
provided the complete picture; you think the other
person understood. And yet the work product does not
meet your expectations. What went wrong and how
can you prevent it from happening again?
THE GOALS OF COMMUNICATIONS:
To change behavior
- MATTHEW ARNOLD