IP OFFICE R11 AND POWERED BY 3.

0
Jerry Elson, Sr. Product Manager
Colin Ovington, Sr. Product Manager

© 2018 Avaya Inc. All rights reserved.

 The information contained herein is provided for information purposes only
and is intended only to outline Avaya’s presently anticipated general
technology direction. The information in the roadmap is not a commitment or
an obligation to deliver any product, product feature or software functionality
and Avaya reserves the right to make changes to the content and timing of
any product, product feature or software release. Prices for any future product
or software included herein will be separately negotiated when and if such
product or software becomes available.

© 2018 Avaya Inc. All rights reserved. 2

AGENDA
 IP Office 11.0
 Update on Powered by Avaya
 Futures
 Q&A

© 2018 Avaya Inc. All rights reserved. 3

IP Office Roadmap
Release 9.1.2 (FP) Release 10 Release 10.1
Release 11
June 2015 August 2016 June 19 2017
(GA) May 2018
(GA) (GA)
THEME

Cloud Cloud Market Expansion Cloud Market Expansion Cloud

Midmarket Simplify the Offer Openness New Clients

 Introduction of Powered By Avaya  Cloud market expansion  Cloud market expansion  Avaya Powered 3.0
IP Office Contact Center  Ease of Doing Business  Ease of Doing Business  User Client Refresh
BUSINESS

 Supports Braded by Avaya IP  Select: Resiliency  Devices Platform Refresh and business
VALUE

Office Contact Center offer extends  User Client and Video Endpoints continuity
CC offering to partners with zero Refresh  Major Accounts Opportunities
Hosting capabilities
 Security
 Automated Licensing • Centralized Licensing • IP Office Integrated Contact Reporter • Equinox™ (Unified Client)
 Automated Billing • Smaller Footprint (ICR) Phase 1
 Support in Google Cloud • Auto Backup • Web services APIs for CTI, • J169, J179 IP sets
• Direct Media Improvements Administration and System • Vantage Basic
TOP RELEASE FEATURES

environment
• Proactive Voice Monitoring
 3,000 users
• Per User licensing and PLDS
• SIP and Application resiliency
• ESNA VM to Gmail
• ESNA Authentication
Monitoring
• Additional Hypervisor support (KVM, • IP Office Web Client
AWS, Hyper-V) • WebRTC HA improvements
• Media Manager
• WebManager granular access • Media Manager Phase 2
• DS30Bv2
• Customer Commitments and GRIPs • UC Quality improvements
• Wizard based configuration: simplification

• SIP Trunk Line Selection

• DECT Scalability

• Cloud Operations Manager

End of Support Target: When
IPO 11.0 goes GA

© 2018 Avaya Inc. All rights reserved. 4

AVAYA EQUINOX™ 3.4 RELEASE SUMMARY
 Consistent, Cross Platform User Experience
 IP Office SIP Telephony Features
 Zang Spaces Direct Messaging
 Zang Spaces Team Collaboration (Launch Point to Browser/Mobile-App)
 Avaya Equinox Meetings Online (optional subscription service)
 Single Outlook Plug-In for Avaya Equinox™ Meetings Online and Zang
Spaces
 App Initialization and Auto-Configuration Flows Making Adoption Easy

© 2018 Avaya Inc. All rights reserved. 5

INTUITIVE WORK-FLOW ACROSS ALL PLATFORMS

 Top of Mind Home Screen

– Next Meetings (Local Calendar or Exchange Web
Services / Office 365)
– Call History
– Messages
– Start Meetings / Launch Spaces Dashboard
 Top of Mind “Lite” Option for Mobile
 Contacts
 Local Call History
 Meetings
 Conversations
 Dial-Pad, Re-Dial
 Unified Contact / Directory Search
 Desktop Integration with Outlook / Browsers
© 2018 Avaya Inc. All rights reserved. 6
TELEPHONY FEATURES
 Point-to-point audio and Video calls (Make, Receive End)
 Multiple call handling (Incoming and Outgoing)
 Hold / Retrieve (Audio and Video)
 Auto-Hold On incoming call
 Mute/Block (Audio and Video)
 Transfer (Blind and consultative)
 Consult Conferencing
 Escalate Audio to Video calls

© 2018 Avaya Inc. All rights reserved. 7

 SPACES DIRECT MESSAGING

© 2018 Avaya Inc. All rights reserved. 8

 SPACES DASHBOARD

© 2018 Avaya Inc. All rights reserved. 9

INTRODUCING AVAYA EQUINOX MEETINGS ONLINE

What is Equinox Meetings Online?

 Premium Video Conferencing as a Service
 Your meeting room in the cloud
 Available via low monthly cost or annual contract
 Powered by, operated by Avaya

Key Aspects
 Designed to be used with confidence by anyone,
regardless of device, existing system, or expertise
 For teams who want the productivity of in-person
meetings, no matter where they are
 Makes it easy to recreate the way people naturally meet
and get work done
 Award-winning technologies ensure secure, crystal-
clear communication
 A richer experience with innovative and unique
capabilities
 In the cloud, saving time and expense

© 2018 Avaya Inc. All rights reserved. 10

EQUINOX MEETINGS ONLINE LAUNCH

© 2018 Avaya Inc. All rights reserved. 11

AVAYA EQUINOX™ CLIENT – IP OFFICE R11
Avaya Cloud
- Zang Spaces
- Avaya Equinox™
Meetings Online

HTTPS

CPE / Hosted
- IP Office R11
- Powered by Avaya 3.0
- IP Office Cloud
CPE
- Avaya Equinox™ Client 3.4
- Browser (or mobile app)

© 2018 Avaya Inc. All rights reserved. 12

 IP OFFICE WEB CLIENT
 Feature Overview
– Google Chrome Browser based
– Audio call and conferencing (ad hoc, meet me), Video call
– Presence, IM, Call logs, Voice messages (play in browser),
– Global search (search across contacts, call logs, voice messages, notes)
– Favorite contacts (Personal Directory view)
– System directory
– Organize contacts using tags, associate notes to contacts
– Single click login to one-X Portal, Web Collab
– Dial to own meet me

– Google Chrome extension for Click to Call and search functionality

– Standalone client for Windows (with embedded browser).

© 2018 Avaya Inc. All rights reserved. 13

WHEN TO USE EQUINOX VS. CURRENT IPO CLIENTS
 Equinox
– New UC Customer
– Existing Telephony customer who wants to try UC or move to UC
 Current IP Office Clients
– Existing UC customer upgrading from a newer version that requires a feature not
supported in Equinox
– This is short-term, until we have parity between Equinox and older clients
 Considerations
– A customer can use:
– All Equinox Clients
– All Current IP Office Clients
– But not both
– No federation of IM / presence between Equinox and current IPO clients

© 2018 Avaya Inc. All rights reserved. 14

 ESSENTIAL EXPERIENCE : J100 SERIES
J139 IP PHONE
J129 IP PHONE Cost effective, entry level
Cost effective, entry level
Designed for users that
Designed for public or walk- make a low number of
up locations such as lobbies, calls and need a minimal
hotels, meeting rooms, IP Office feature set.
student dormitories, retail or
any user with basic Will be supported with
communication needs an IPO R11 Service
Pack
SHIPPING TODAY – WIFI IN
Q2, 2018!
J179 IP PHONE
J169 IP PHONE Addresses the need for
everyday voice
Addresses the need for communications.
everyday voice
communications. Targeted for knowledge
workers that need the full
Designed for knowledge range of IP Office
workers that need the full features and advanced
range of IP Office features. capabilities (Bluetooth,
WiFi)
Supported with IPO R11!
© 2018 Avaya Inc. All rights reserved. Supported with IPO R11! 15
AVAYA VANTAGE

• Vantage Basic client in R11

• All-glass device
• Optional Integrated HD camera w/ privacy
shutter
• Wide-band audio hands free speakerphone
• Cordless (Bluetooth) or wired handset
• Connected using modular base station
• Analog or Bluetooth* connected headsets.
• Bidirectional signaling support on
analog headset jack
• Android OS
• Google Market
• Android certified by Google

© 2018 Avaya Inc. All rights reserved. 16

 IP OFFICE R11
DECT scalability
Detail
• Increase number of DECT endpoints
Description/Customer or Partner problem this solves:
• Midmarket customers have requirements to scale beyond current DECT limits,
with increased capacity supported on IP Office Server Edition.
• Increase number of DECT endpoints allowed from current 384 to 750 for Server
Edition (IP500V2 stays at 384).
• Increase number of RBS allowed from current 128 to 256.
• Remove limit of five only compact RBS.

• Requires DECT Edition 6

© 2018 Avaya Inc. All rights reserved. 17

IP OFFICE R11
WebRTC High Availability
Description
• WebRTC Gateway Resiliency fail-over and fail-back
Details/Customer or Partner problem it solves:
• Provides High Availability (HA) to WebRTC users
• Clients fail-over/fail-back between primary and secondary gateway instances
• Dependency on one-X Portal Resiliency – so Select only
• Secondary gateway will start serving the WebRTC clients
• When primary gateway goes off-line for admin purposes while the primary oneX server and IP Office are
online; secondary changes from passive to active
• When primary oneX server goes off-line; clients served by the resilient secondary WebRTC gateway
running on the secondary server
• When primary IP Office goes off-line; primary gateway failed to start or is off-line or intentionally stopped
for admin purposes. Primary gateway and oneX server are available to clients.
© 2018 Avaya Inc. All rights reserved. 18
IP OFFICE R11
SIP Line Appearance
Description
• Delivering familiar line appearance operation on Powered by Avaya or IP Office Essential
Edition, Server Edition and Select
Details/Customer or Partner problem it solves:
• Makes it easier to migrate smaller businesses from Basic Edition to Essential / Preferred
Edition or Cloud.
• Provide familiar line appearance buttons for SIP URIs, that look and operate like analog
trunk appearances.
• Like multiple analog trunks in an aux-working group all with the same number – a single
URI can have multiple appearances up to the number of calls defined for that URI.
• SIP trunks will be supported on all phones that support line appearances.

© 2018 Avaya Inc. All rights reserved. 19

IP OFFICE MEDIA MANAGER
 Native voice call recording solution
introduced with IP Office 10.1
 Web based, cloud aware (Google Drive
storage)
 Integrated OAM via IP Office Web Manager
 Search, replay and archiving of recordings
 Support of multiple browsers (Chrome, FF,
IE)
 Existing Contact Recorder customers are
migrated to Media Manager as part of R11
upgrade
 R11 also improves search capabilities for
both Administrator and User (Web Self
Admin)
© 2018 Avaya Inc. All rights reserved. 20
IP OFFICE R11
Installation simplification
Description
• Installation wizards for small IP based systems
Details/Customer or Partner problem it solves:
• Create User and Extension records for IP Phones and include them in the default group from a simplified set of
data (name, extension number, password, VM code, User Profile) with the rest from a template
• A simple mechanism for assigning Line Appearance and other buttons to a group of phones in one operation.
Either as putting Appearances X,Y,X on free buttons, or as copy the button layout from one user to a set of
users
• Incoming routing setup – from details of the desired destinations create the required Incoming Call Routes
• A tool to easily upload Music on Hold files to the IP500v2 or Server Edition from the configuration page
• A tool to easily upload Group Announcement files to the IP500v2/EVM from the Hunt Group Announcements
configuration page

© 2018 Avaya Inc. All rights reserved. 21

CLOUD OPERATIONS MANAGER
 Multi Customer Management with focus on
Cloud
 Single Unified Management Portal
– Up to 3,000 IP Office systems
 Dashboard
– Alarms, system status, grouping of systems
 System Inventory
– All connected systems
 Upgrade / Patching
– Central management of IP Office software
upgrades / patching
 IP Office only in R11 – no support for IPOCC
/ ACCS / AWFOS

© 2018 Avaya Inc. All rights reserved. 22

UPDATE ON
AVAYA POWERED

© 2018 Avaya Inc. All rights reserved. 23

 US Panama
IP OFFICE POWERED IS SOLD GLOBALLY Canada
Mexico
Costa Rica
Brazil
Chile Malaysia
UK Spain
South Africa Ireland
WORLDWIDE OFFER now in 45 countries Ghana Pakistan
Iceland Japan
Sold by partners, created for partners Denmark Bermuda
Australia Romania
Norway France
Belgium Nigeria
Luxemburg Indonesia
Netherlands Ecuador
Avaya Powered Model revenue and seats have been growing Finland Israel
double digit % quarter over quarter since introduction Austria Greece
Columbia Bolivia
Germany Argentina
Singapore Puerto Rico
Currently sold Globally by hundreds of Partners UAE
Turkey
Serbia
El Salvador
You are already trained and certified to sell
You can start selling today Countries in blue have
distribution models available
© 2018 Avaya Inc. All rights reserved. 24
FUTURES

© 2018 Avaya Inc. All rights reserved. 25

IP OFFICE CONTAINERS
IP Office Evolution – The Next Step
 From embedded hardware with
minimal OS…
to modern micro services
architecture using container
technology:

© 2018 Avaya Inc. All rights reserved. 26

IP OFFICE POWERED TRANSITION TO CONTAINER BASED CLOUD SERVICE
 The IP Office Virtual Server package used for Avaya Powered is very large: it contains the host OS as well as all the UC applications
 IP Office Call Control itself is a very thin lightweight service originally designed for very resource constrained embedded systems. It
can be cheaply and simply replicated per customer as a containerized micro service, driven by customer specific data
 Other supporting services can simply be extracted and deployed as shared services, or multi tenantable third party components can
be used
IP Office Virtual Server Package
Management & Monitoring Containerize as
a per customer
micro service
Instant Web Mobility
Premium Voicemail
Messaging Collaboration Server Containerize as
a scalable
IP Office Core: Call Control, CTI, Basic VM & Reporting Media Server WebRTC GW Shared Service

Linux Platform SW Move to third

Host OS A 3rd party
shared service
Platform: Hardware/Virtualization
Move to Equinox
Cloud
IP Office Cloud Service Environment

Admin Tools
Common

Common
IP Office
IP Office
IP Office
IP Office
IP Office
IP Office

IP Office
IP Office
IP Office
IP Office
IP Office
IP Office

Services
Shared

Shared

Shared
& Data
Server
Media

Other
Data
Container Environment
Docker
© 2018 Avaya Inc. All rights reserved. 27
IP OFFICE CLOUD SERVICE ARCHITECTURE
Cloud Operation Manager
IP Office Cloud Store

Service
Service management and Monitoring Creation

Persistent Data: Rook (Ceph)*

Network Overlay: Canal (Flannel)* High Availability

Admin Tools
Common

Common
IP Office
IP Office
IP Office
IP Office
IP Office
IP Office

IP Office
IP Office
IP Office
IP Office
IP Office
IP Office

Services
Shared

Shared

Shared
& Data
Server
Container

Media

Other
The Service Architecture inherently

Data
supports High Availability
SIP
Orchestration deployment
Trunk
Container Environment Kubernetes
ITSP Docker
• Containers are automatically
recreated on failure
• Ceph is designed to be fault
Data Center Server Infrastructure tolerant to ensure access to data
is always available.
AWS/Google/Other

SIP reverse proxy, aggregator, WebRTC GW HTTP Proxy

Kamailio HA-Proxy
Single Public IP Address to Internet
Internet
IP Office Customer Endpoints and Clients * These services
may use data-centre specific
components

© 2018 Avaya Inc. All rights reserved. 28

IP OFFICE CLOUD
Technology Choices

© 2018 Avaya Inc. All rights reserved. 29

ADVANTAGES OF NEW ARCHITECTURE
 Significantly Reduced footprint
 Cost effective and infinitely scalable
 Predictable cost model (cost model independent of customer size)
 VMWare not required
 Efficient use of IP Address Space, Single public facing IP Address
 Supports HA / HA Hybrid
 Leverages robust, off the shelf, state of the art, pure cloud technologies
 Easy to set up and operate

© 2018 Avaya Inc. All rights reserved. 30

CONTAINERIZED IP OFFICE
 Avaya Cloud IP Office-May 2018
 Controlled Introduction planned mid 2018
– Limited to 10 partners globally
– Partner required to be an existing and successful Powered Partner
– IP Office Cloud will initially run only on Google
– Future releases to support AWS and partner’s datacenter
 Model will be “license-less”
– No longer required to order in advance
– Partner gets billed for what they use
 Initial containerization for IP Office only
– However a containerized IP Office can use a Powered CC
 Storefront will be;
– Hosted by Avaya
– Be used by Agents and hosting Partners
 We will continue to offer IP Office in the Powered model
– Multi-instanced as well as Containerized

© 2018 Avaya Inc. All rights reserved. 31

SUMMARY

© 2018 Avaya Inc. All rights reserved. 32

THERE’S A LOT TO LOOK FORWARD THIS
SPRING

• New IP Office Software

• New Endpoints
• New Soft Clients
• New Unified Communications

• And there’s more ahead in the Future

© 2018 Avaya Inc. All rights reserved. 33

© 2018 Avaya Inc. All rights reserved. 34