Basic Network

Errors
Network Problem error
Messages
 Network problem error message 1

Read the message in the box.

Box running software 14.8 Box running software 14.7
and above: and below:
No network adapter. (N01) A network adapter was not
Please make sure that your detected. (N01)
network adapter is securely Please make sure that your
plugged into a USB port on network adapter is securely
the back of the box. plugged into a USB port on
the back of the box.
 Possible solution for error message 1
Quick Steps 1. If you have a TiVo Wireless G or N
Adapter: Remove the adapter from the
TiVo box for 15 – 60 seconds and
reconnect. Then force a connection to
the TiVo service.
2. Try another USB port (when
applicable).
3. If these steps have not resolved your
issue, see Detailed Steps below for
additional assistance.
 Network problem error message 2
Read the message in the box.
Box running software 14.8 and
above:
Problem with router. (N03)
It might be temporarily out of IP
addresses. Wait a few minutes,
and then try connecting again.
If the DHCP server is part of your
home network, try increasing
the number of IP addresses it
can assign.
Box running software 14.7 and
below:
The DHCP server was unable to
supply an IP address.(N03)
It might be temporarily out of IP
addresses. Wait a few minutes,
and then try connecting again. If
the DHCP server is part of your
home network, try increasing the
number of IP addresses it can
assign.
 Possible solution for error message 2
Quick Steps 1. Power cycle your network, then force
a connection to the TiVo service.
2. Renew the DHCP lease on your router.
NOTE: Please contact your router
manufacturer if you are unsure how to do
this.
3. If these steps have not resolved your
issue, see Detailed Steps below for
additional assistance.
 Network problem error message 3
Read the message in the box.
Box running software Box running software 14.7
14.8 and above: and below:
Problem with network The specified IP address
(<IP Address>) is already in
settings. (N05)
use by another device on
Change your network the network. (N05)
settings to use a Change your network
different (and unused) IP settings to use a different
address. (and unused) IP address.
 Possible solution for error message 3
Quick Steps 1. If the box is using a static IP address, then
it will need to be changed. See How to
configure network settings on your TiVo box
for instructions.
2. Power cycle your network devices, then
force a connection to the TiVo service.
3. Renew the DHCP lease on your router.
NOTE: Please contact your router
manufacturer if you are unsure how to do
this.
 Network problem error message 4
Read the message in the box.
Box running Box running
software 14.8 and software 14.7 and
above: below:
Wireless Network Could not connect
to the wireless
Not Found. (N06)
network (<Network
Name>). (N06)
 Possible solution for error message 4
Quick Steps 1. Verify your TiVo box has the latest
software version to support the
encryption used by your router.
2. Make sure your wireless network is
operational and you have sufficient
signal strength where the box is
located. See How to configure network
settings on your TiVo box for
instructions.
 Possible solution for error message 4
Quick Steps 3. Verify you entered the correct the
correct name of your network and/or the
correct encryption key or password.
4. Check for possible interference sources
nearby, such as microwave ovens,
cordless phones, etc.
5. Power cycle your network devices,
then force a connection to the TiVo
service.
 Possible solution for error message 4
Quick Steps 6. Move your wireless adapter to
improve signal strength.
7. Contact your router manufacturer
to determine whether you need to
update your router firmware.
8. If these steps have not resolved
your issue, see Detailed Steps below
for additional assistance.
 Network problem error message 5
Read the message in the box.
Box running software Box running software 14.7
14.8 and above: and below:
Adapter not set up. Your network adapter has
(N08) not been set up for use
with the box. (N08)
Select Change network
settings to begin setting Select Change network
settings to begin setting
up your network
up your network adapter.
adapter.
 Possible solution for error message 5
Quick Steps 1. TiVo Wireless N adapter: Verify that your
adapter has been set up properly. Please see TiVo
Wireless N Adapter Setup for instructions.
2. Verify you entered the correct name of your
network and/or the correct encryption key or
password.
3. Verify your wireless adapter is compatible with
your TiVo box.
4. Try another USB port (when applicable).
5. If these steps have not resolved your issue, see
Detailed Steps below for additional assistance.
Common Network
Errors and Solutions

Network Errors
Network problem is not
accessible
Message: "....is not accessible.
You may not have permission to
use this network resource.
Contact the administrator of this
server to find out if you have
access permissions. The
semaphore timeout period has
expired."
Possible
Solutions
1. Make sure no any firewall
running.
2. Make sure you have created
the same workgroup, and the
same username for logging on a
remote computer.
3. Check user's rights.
4. You may want to enable guest
account on windows.
5. if you are using simple file
sharing, you may try to disable it
and re-share the drive manually.
 Possible
Network Errors
Solutions
6. If it is mixed OS network, enable
NetBIOS over TCP/IP.
7. Make sure the Computer Browser
service is started if all computers are
w2k/xp.
8. Stop Computer Browser service on
wwin9x, ME and NT if this is a mixed
OS network.
9. Cache credential by using net use
\\computername\share
/user:username command (it is better
to have the username logon shared
computer).
 Possible
Network Errors
Solutions
10. If you have tried enabling
netbios over tcp/ip but doesn't
work, you may try to load
netbeui (loading netbeui may
slow your network).
11. Make sure the server service
is running.
12. Still need help, contact
consultant at
http://hidev.com/contactus.as
p for the tech support.
 Possible
Network Errors
Solutions
Network problem not 1. Type command
available. The server is "net share" on the
not configured for shared computer. If
transactions" there is not a share
named "IPC$" in the
share list, use the
command "net share
ipc$" to create it.

Network Errors
An extended error has
occurred" or "Access Denied"
Symptoms: When mapping a
network drive using net use or
using the net view command
to view a different computer
in the domain, you may
receive: "An extended error
has occurred" or "Access
Denied" error messages.
Possible
Solutions
1. This issue may occur if the
workstation doesn't
synchronize the time with the
server. After verifying that
basic network connectivity
exists, you can force time
synchronization on the client
computer manually. To do
this, run net time /domain /set
command.
 Possible
Network Errors
Solutions
2. Make sure you
have granted
enough licenses
for clients
accessing.
 Possible
Network Errors
Solutions
“Computer 1. Are you sure the logon user
has permission to the shared
name is not folder?
2. Have you tried to logon using
accessible. No the same user name and
password of the accessed
permission to computer?
3. The last and risky one, if you
access the enable guest account in
computer, can you access
resources" now?
 Possible
Network Errors
Solutions
"Multiple 1. Try using net use /d from
a command to clear all
connections to your mapped connections
before joining the domain.
the server or You can also disconnect
the mapped drive in
shared resource Windows Explorer by right-
are not allowed" click the mapped drive and
select disconnection.
 Possible
Network Errors
Solutions
"Multiple 1. Try using net use /d from
a command to clear all
connections to your mapped connections
before joining the domain.
the server or You can also disconnect
the mapped drive in
shared resource Windows Explorer by right-
are not allowed" click the mapped drive and
select disconnection.
 Possible
Network Errors
Solutions
"Network path 1. You can find some
computer browser
not found" in a errors on the DNS
domain server. Disable one of
two NICs will work.
network 2 More resolutions can
be found in browser
Issue page.
 Possible
Network Errors
Solutions
"Network path 1. You can find some
computer browser
not found" in a errors on the DNS
domain server. Disable one of
two NICs will work.
network 2 More resolutions can
be found in browser
Issue page.
 Possible
Network Errors
Solutions
"Network path
1. Make sure that File and
Printer Sharing is enabled on the
shared computer. Make sure
not found" in a that shared machine has
something shared.
workgroup 2. Make sure that you have
created the same workgroup
network - error and logon the same username
Make sure that you have
53 enabled NetBIOS over TCP/IP if
this is a mixed OS network.
 Possible
Network Errors
Solutions
"Not accessible. 1. Enable NetBIOS over TCP/IP on
one or more computers in the
You may not have workgroup. To do that, go to
properties of Local Area
permission to use Connection>properties of Internet
Protocol (TCP/IP)>General>
this network Advanced>WINS, check Enable
NetBIOS over TCP/IP (If you have a
resource" DHCP-assigned IP address, select
Use NetBIOS setting from the DHCP
server ).
 Possible
Network Errors
Solutions
2. Make sure
the Computer
Browser
service is
started.
 Possible
Network Errors
Solutions
"Not enough 1. The registry value IRPstackSize
may be not explicitly present. To
server storage is increase the value of the
parameter, go to the key
available to HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\Services\
process this LanmanServer\Parameters. If the
key is not present, choose Add
command." error. Value in the Registry Editor. The
Value Name should be
IRPStackSize and the Data Type is
REG_DWORD.
 Possible
Network Errors
Solutions
2. Remove any
unnecessary entries from
this value in the registry,
HKEY_LOCAL_MACHINE\
System\CurrentControlS
et\Services\LanmanServ
er\Parameters\NullSessi
onPipes.
 Possible
Network Errors
Solutions
3. Disable
Norton
antivirus to see
if that will fix
the problem.
 Possible
Network Errors
Solutions
"No logon
This sounds like cache
credential issue.
1. Make sure the computers in
server the same network, the same
workgroup/domain and have
available" created the same username.
2. Use net use
\\servername\sharename
password /user: username to
cache the credential.
 Possible
Network Errors
Solutions
Still need help,
contact consultant
1. Disable
at ICF if you
http://hidev.com/c
ontactus.asp for the don't need
tech support.
it.
 Possible
Network Errors
Solutions
Still need help, 2. Open port # (UDP and TCP) from
135 through 139 and/or 445. to do
contact consultant this, go to the properties of the
connection> Advanced> ICF>
at Settings> Services. For Microsoft file
sharing SMB: add (UDP and TCP)ports
http://hidev.com/c from 135 through 139. For direct-
hosted SMB traffic without network
ontactus.asp for the basic input/output system (NetBIOS)
uses port (TCP and UDP) 445. Note:
tech support. the external and internal port
numbers should be identical.
 Possible
Network Errors
Solutions
"The
1. You need to setup every user
that needs access to the shared
folder on every computer they
password is have to connect to. Then give
the proper user proper

incorrect. Try permission to the shared folder.

2. Logon the same user and
password.
again" 3. As always, you can try to
enable a guest account on the
accessed machine.
 Possible
Network Errors
Solutions
"There are no
1. If there are no file or print shares
on the computer, the net view
command displays a "There are no

entries on the entries in the list" message. So,

make sure there are file or print
shares on the computer. Or to use
list" net share command to check
sharing status.
2. Make sure no firewall running
because the firewall may block
sharing.
 Possible
Network Errors
Solutions
"Unable to access 1. NetBIOS over
Computers near TCP/IP. To do that, go
to the properties of
Me" or "Workgroup TCP/IP>Advanced>WI
is not accessible" NS. If you are using a
errors static Internet Protocol
(IP) address, click
 Possible
Network Errors
Solutions
"Unable to access 2. Enable NetBIOS over
TCP/IP. If you have a
Computers near DHCP-assigned IP address,
Me" or "Workgroup click Use NetBIOS setting
from the DHCP server. No
is not accessible" Master Browser or too
errors many browsers may
cause this issue. Check
Browser issue.
 Possible
Network Errors
Solutions
"Unable to
1. Have you loaded the NIC or is
it working?
2. Have you loaded common
Browse protocol, TCP/IP?
3. Does the Computer browser

Network" work?
4. Have you enable file and
printer sharing in the accessed
computer?
5. Is the workstation service
running?