© 2016 Cengage Learning. All Rights Reserved.

May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Work in organizations is interdependent
 What Is a Team?
Two or more people who interact and
coordinate their work toward a goal

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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 Creativity and innovation
 Improved quality
 Speed response
 Higher productivity and lower costs
 Enhanced motivation and satisfaction

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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 Formal Team – defined by formal organization
structure
 Vertical: functional or command team
 Cross-Functional Team
 Horizontal: committee with cross-functional
membership
 Special Purpose: project teams
 Self-Managed Teams – supervised by elected
employee
 Diverse skills and functions
 Access to resources
 Team is empowered to make decisions

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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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 We have to give up our independence
 We have to put up with free riders
 Teams are sometimes dysfunctional

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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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 Successful teams don’t just happen
 Team members should consider:
Defining roles
Establishing norms
Setting goals
 Work-team effectiveness is based on:
Productive output
Personal satisfaction
Capacity to adapt and learn
© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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  Productive Output
 Satisfaction of Members
 Capacity to Adapt and
Learn

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 Team size and roles are important
 Team characteristics influence processes
 Good team leaders understand and
manage stages of team development
 Team members and leaders must direct
processes in a positive manner

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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 Virtual Teams
Use technology to build relationships
Shape culture through technology
Monitor progress and reward members
 Global Teams
Cross-border work teams
Members from different nationalities
May operate virtually

© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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 Design teams for effectiveness
 Size
Team performance and productivity peaks at
five members
 Diversity
Diverse skills, knowledge, and experience
produces innovative solutions
 Member Roles
Teams must focus on both task and social
roles
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 Task Specialist
Role
• Initiating ideas
• Giving opinions
• Seeking
information
• Summarizing
• Energizing

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 Forming – orientation and acquaintance
 Storming – personalities and roles emerge
 Norming – conflicts develop
 Performing – focus on problem solving
 Adjourning – disbandment

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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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 Determinants of Team Cohesiveness
Team interaction
Shared goals
Personal attraction to the team

 Consequences of Team Cohesiveness

Morale
Productivity

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 Team norms – an
informal standard of
conduct that is shared
by team members and
guides their behavior

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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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 Teams deal with task conflict and
relationship conflict
 Balancing Conflict and Cooperation
Conflict can help eliminate groupthink
Conflict can cause morale and productivity
problems
 Causes of Conflict
Competition over resources
Communication breakdowns
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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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  Dominating style

 Avoiding style

 Compromising style

 Accommodating style

 Collaborating style

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© 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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 Superordinate goals – vision compels
people to overcome conflict and
cooperate
 Mediation – allowing third party to help with
disputes
 Negotiation
Integrative

Distributive
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 Separate the people from the problem
 Focus on interests, not current demands
 Generate many alternatives for mutual gain
 Insist that results be based on objective
standards

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