Professional Documents
Culture Documents
Chapter KF 16, GY 4
Forces for Changes
Roles or Technology
Attitude
Strategy
Economics &
People
Types of Models of Change
Types of Models of Change
Refreezing
● Recipient Characteristics
● Change Agent Characteristics
● Change Agent-Recipients Relationship
The Good and the Bad of Stress KF 16.4
Job stress is the harmful physical and emotional responses that occur
when the requirements of the job do not match the capabilities,
resources, or needs of the worker.
Why Change?
Change What
and How?
Overcome Resistance to Change
Contingency
Approach
Managing Stress
Managing Stress
“The best years of your life are the ones in which you decide your problems are your own. You do not blame them
on your mother, the ecology, or the president. You realize that you control your own destiny.” – Albert Ellis.
Collective Learning and Innovation
How do organization acquire new knowledge?
Source of knowledge Example
Internal Creation of New ● Subunits with responsibility for continually assessing and improving work processes
Knowledge ● “Innovation teams”
Exploration and Exploitation ● Exploration: finding innovative new products, services, processes, or technology
● Exploitation: learning how to make incremental improvements in existing products,
services, or processes
● Successful organization/firms are able to develop new products and services (involving
exploration) simultaneously with delivery of existing ones in an efficient way (which
involves exploitation)
Collective Learning and Innovation
Learning Organizations ● A major mistake is the common belief that top management should
have most of the responsibility for leading change and innovation
● People at all levels should be empowered to deal with problems
and find better ways of doing the work
Enhancing Learning and Innovation
Guidelines:
❏ Recruit talented, creative people and empower them to be innovative
❏ Encourage appreciation for flexibility and innovation
❏ Encourage and facilitate learning by individuals and teams
❏ Help people improve their mental models
❏ Evaluate new ideas with small scale experiments
❏ Leverage learning from surprises and failures
❏ Encourage and facilitate sharing of knowledge and ideas
❏ Preserve past learning and ensure continued use of relevant knowledge
❏ Set innovation goals
❏ Reward entrepreneurial behavior