FINAL REPORT

BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT

ON-THE-JOB TRAINING

At

Villa Caceres Hotel

In Partial Fulfillment of the requirement for

Practicum 1

Submitted by : Sorne, Danica Ann A.

Borromeo, Karen Mae A.

Submitted to : Ms. Jeannette Angie B. Amaro

 TABLE OF CONTENTS

Part I : Brief History Background of the Company’s/Company Profile

Part II : Weekly Progress Report compilation and documentation

Daily attendance and Accomplishment
Weekly Report
Documentation

PART III : Assessment of practicum program (Reaction Paper by the sudent

Answers the following questions)
• What I have learned from the experience( Human, and public relation, work values
/ethics, etiquette and technical
• My experience with the people around me
• The most memorable event during my practicum
• What I can recommend for the improvement of the practicun program
• My advice to those who will take their practicum in the near future

Appendices Pertinent Document

 Endorsement letter
 Acceptance Letter
 Memorandum of Agreement
 Waiver form
 Training Schedule Form
 Certificate of Completion
 Evaluation Form
COMPANY PROFILE AT VILLA CACERES HOTEL
Was established in 1992 and owned by the dynamic Bicolano businessman
( Robert Lee Obiedo )
July 1, 1993 started its operation
1994, Dona Dolores, Dona Jamora, Don Mariano function hall were added
As amenities.
Bistro Roberto, provide live bands and sumptuous food and drinks
1993, swimming pool, health gym, La Bella hall
1500 pax (Dora Dolores)
2009, first hotel in bicol offer automated bingo operation
Until now Villa Caceres has 186 rooms and called the Gem of Bicolandia
 VISION

The preferred Host in Naga City

MISSION

To delight all our guests by delivering the best hosting experience

CORE VALUES

Customer Focus
Attention to detail
Consistency
Excellence
Resourcefullness
Exceed expectation
Support
 Discover incomparable accommodation at Villa Caceres Hotel in Naga City. The
“ Gem Of Bicolandia” this Victorian-inspired hotel provides its guests with utmost
Comport and convenience that no oyher affortable hotels within the vicinity can offer.

Located in Naga City, the site of the largest Marian pilgrimage in Asia in
Veneration to the Our Lady of Penafrancia , Villa Caceres Hotel serves as your
Gateway to the Bicol Region’s popular spots. With an address along Magsaysay
Avenue, as well-known entertainment strip, you’re just a short distance of
Restaurant like Red Platter, Bob Marlin, Biggs Diner, and Gee Wan, SM city
Metro Gaisano, Ateneo de Naga, Holy Rosary Minor Seminary, Naga City
Hospitality, and Bicol Medical Center are also nearby.
Rooms of Villa Caceres Hotel
Bridal Suite (old wings)
Executive Suite
Family Suite
Executive Twin
First Class
Group Suite A
Group Suite B (8 person)
Premier Executive
White Presidential
• Cleaning of hallways and stairs Cleaning of cr
• Bed make up Follow up rooms to be occupied

• Make up room with the guest Used vacuum

• Cleaning of window curtain
What were your major accomplishment based from the proposed Activities in your training schedule
form? Provide a detailed description of t he tasks involved in the accomplishment.
PROPOSED ACTIVITIES ACCOMPLISHMENT

• Proper bed make up Make up room with guest standard

• Proper cleaning of bathroom Follow up rooms properly
• Proper cleaning of hallways

NONE

NONE

Improve more in bed make up

• Cleaning hallways
• Dusting the furniture from 4th to 2nd floor

• Cleaning the bathroom with standard

What were your major accomplishment based from the proposed Activities in your training schedule
form? Provide a detailed description of t he tasks involved in the accomplishment.
PROPOSED ACTIVITIES ACCOMPLISHMENT

• Stock room folding the linens

• Room make up bed make up
dusting

NONE

NONE

• Improve for cleaning the bathroom

• Cleaning hallways
• Dusting

• Using floor polisher

What were your major accomplishment based from the proposed Activities in your training schedule
form? Provide a detailed description of t he tasks involved in the accomplishment.
PROPOSED ACTIVITIES ACCOMPLISHMENT

• Bed make up Folding towels and bathmat

• Stock room cleaning the floor
bathroom cleaning

NONE

NONE

• Improve to do the tasks and duties

• Orientation in Villa Caceres in 4 days
• Proper beddings

• Using vacuum
• Using floor polisher

What were your major accomplishment based from the proposed Activities in your training schedule
form? Provide a detailed description of t he tasks involved in the accomplishment.
PROPOSED ACTIVITIES ACCOMPLISHMENT
• Bed make up Make up bed
• Proper folding of linens Folding towel and hand towel
• Proper cleaning of comfort room Cleaning the floor
• Cleaning hallways

NONE

NONE

• Cleaning cr with a standard and increase some speed in bed make up

Performed this 5’s of room make up ( The stripping, bed make up, bathroom cleaning dusting and
floor care. I clean the everyday the hallways of rose garden

• Room make up at rose garden building

• How to use the floor Pulisher

What were your major accomplishment based from the proposed Activities in your training schedule
form? Provide a detailed description of t he tasks involved in the accomplishment.
PROPOSED ACTIVITIES ACCOMPLISHMENT
• Room make up bed make up folding towels
bathroom cleaning
dusting cleaning the furniture
• Stock room cleaning the floor
folding the linens and put in the cabinet

NONE

NONE

• Control of being “ madaldal” to my room attendant

• Increase some speed in bed make up
• Dusting from 4th floor to 2nd floor
• Cleaning hallways

• Cleaning the bathroom alone with standard

What were your major accomplishment based from the proposed Activities in your training schedule
form? Provide a detailed description of t he tasks involved in the accomplishment.
PROPOSED ACTIVITIES ACCOMPLISHMENT
• Stock room folding the linens and put in the cabinet
folding the towel and bathmat
• Room make up bed make up
dusting

NONE

NONE

Control of being “makulit” with danica and to my r.a bryan

DOCUMENTATION
DOCUMENTATION
 PART III

What I have learned from the experience?

I learned how to be more careful about relation because you will encounter
different people in the hotel, our supervisors are very approachable and also the
regular workers at the hotel, I am now more confident with myself, be more
Professional when it comes to the work place, learn to observe guests and take actions
to what to what they need,

My Experience with the people around me.

My co-OJT’s are responsible too with the work assigned to them, the Supervisor
Helped us the right thing to do and how it will be done, they’re focused on their
Work. The guests are really happy when they are satisfied with the service
 The most memorable event during my practicum.

The most memorable event during my practicum where I successfully did my

Duties in the hotel, where I found another family. When all our hard works was noticed
by our Supervisor and regular housekeeping there, it inspire me to do more better
every day.

What I can recommend for the improvement of the Practicum Program.

I recommend to have more partnership with the big companies for the student to have
more opportunity and choices as well and to have another practicum Coordinator
because it’s hard to work alone with all files needed in the practicum
 My advice to those who will take their practicum in the near future.

Just enjoy the practicum and you will learn a lot of things. Be serious with tour
Work because it will help you in the near future. Be ready for what problems may come
and you may experience in your practicum. Always think positive.

Danica-----
 What I have learned from the experience?
Teamwork is important in business, especially in the hotel and restaurant management
industry the cooperation of all the members of each department should be there. Each
Member should be passionate about their doing their task, to provide great service and
Costumer satisfaction. Making customer happy with the service offered id the number
one goal. So if theres no cooperation ,the business will never be effective and will
never achieve its objective. And the failure of a single person will be the future of
everyone that’s why working with your learn and being passionate on what you do are
some of the keys to delver great service.

My experience with the people around me

I have learned that each customer will always be different from the other. Different
personality, different preference and different standards. So the script you’ve been
memorizing during your class will just serves as your starter or guide but expects that it
will not always turn out the way you expected. With my experience, I can say that each
person needs different approach.
 The most memorable event during my practicum
I will always hold on the people I’ve met in Villa Caceres Hotel. The people whom I
get friends with. The people who teach me and help me grow as an individual. And the
people I made memories with. I am so grateful, because of them and they will always
have a place in my heart

What I can recommend for the improvement of the practicum program

I appreciate Villa Caceres effort on training and preparing us. But I think it would also
be best if after the on-the-job training, the company will also conduct a skill evaluation
or actual test and exit interview

My advice to those who will take their practicum in the near future
Know your field. You can start by going to school regularly, do you homework, listen
to all the theories and lectures and read or do your own research. In short, be prepared.