THE CAIN PROJECT

Sources for Performance

Information

A presentation
by

JESTONI M. MARIKIT

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 What You’ll Learn
• Sourcesfor Performance
Information

• Advantages and Disadvantages of

Sources
• Best Source of Performance
Information
• 360 degree feedback
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 Managers
Peers

Performance
Customers Information

Subordinates

Self

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Managers
Advantages:

• Possess the basic qualifications

• Have a motivation to provide accurate and

helpful feedback

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Managers
Disadvantage:

• For employees in some jobs, the manager

does not have enough opportunity to observe
the employee performing job duties

• No extensive knowledge on the details of

employee’s work

• Personality Conflict

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Peers
Advantages:

• They have the most opportunity to observe

the employee in a day-to-day activities

•They bring a different perspective to the

evaluation

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Peers

Disadvantages:

• Friendships (or Rivalries)

• They are uncomfortable with rating

employees for decisions that may affect
themselves

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Subordinates
Advantage:

• Often have the best chance to see how well a

manager treats employees

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Subordinates
Disadvantages:

• Issues on disciplinary taken on employee

• May inflate the capabilities of the manager

• Managers tend to emphasize employee

satisfaction at the expense of Productivity

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Self
Advantage:

• Opportunity to give examples of their

successes and request training which are
helpful conversations with their managers

Disadvantage:

• The individual has a tendency to inflate

assessments of their performance
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Customers
Advantage:

• Has direct interaction with employee

providing service
• Source of information of what products and
services the customer wants

Disadvantage:
• Costly to conduct
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Who Do We Choose?
• Low-level staff members – supervisor’s
evaluation

• Salesperson or employees – customer’s

evaluation

• Marketing Manager – 360 degree feedback

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 360 Degree Feedback
(also known as multi-rater
feedback, multi source feedback,
or multi source assessment)

- is a process through which feedback

from an employee's subordinates,
colleagues, and supervisor(s), as well as
a self-evaluation by the employee
themselves is gathered.
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THANK YOU!

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