100 YEN SUSHI HOUSE

OPERATIONS
GROUP-02
ANAND ANTHONY JAMES

SAHANA B L
YASHWANTH GOWDA
BILLE SAI DINESH
1) Prepare a service blueprint for the 100 Yen Sushi House operation.
2) What features of the 100 Yen Sushi House service delivery system
differentiate it from the competition, and what competitive advantages do they
offer?

Features & Competitive Advantages:

• An ellipsoid shaped serving area
• They have a conveyor belt Standard price also simplifies the customer billing
procedure
• They have a summary of the demand about the needs of the different types of
sushi
• All the workers are treated as a family and focus on customer service
• Just-In-Time inventory
• Reduction in inventory costs and storage space due to JIT and also the need of
personnel to serve customers
• Production-line where even customers are included in the production-line of sushi
by providing the sushi that matches their demand
• Optimal layout
• Low customer contact
3) How has the 100 Yen Sushi House incorporated the just-in-time system
into its operation?

• Agreements with the fish vendors to provide fish several times a day
• Every employee is responsible for the delivery of quality sushi
• CTO- the sushi house follows configure to order topology there is no wastage in
the production
• In delivery of the service (quality and attention to customers) the management is
responsive towards the customer demand
4) Suggest other services that could adopt the 100 Yen Sushi House service
delivery concepts.

• Cafeterias
• Speciality bars and cafes (maybe near to their suppliers for JIT facility)
• Restaurants that deliver only desserts and delicacies
THANK YOU