Agenda

• Management Concept

• Functions of Management

• Who is a Manager

• Skills of a Manager

• Managerial Roles

• Management Levels
 Why Study Management?

• The better you can work with people, the more

successful you will be in both your personal and
your professional lives.
– Employers want to hire employees
who can participate in managing
the firm.
– Even non-managers (Individual
Contributors) are being trained
to perform management
functions.
 Why Study Management? (cont’d)

• The study of management builds the skills needed in

today’s workplace to succeed in:
– Becoming a partner in managing your organization through
participative management.
– Working in a team and sharing in decision making and other
management tasks.
• The study of management also applies directly to your
personal life in helping you to:
– Communicate with and interact with people every day.
– Make personal plans and decisions, set goals, prioritize what
you will do, and get others to do things for you.

• Society Needs Leaders and Team Players

– Be Successful in our Community, Religious, Social, Professional,
Recreational and Other Organizations.
 What is Management?

 Management is the attainment of organizational goals in

an effective and efficient manner through planning,
organizing, staffing, directing and controlling
organizational resources.

 Organizational resources include men(human beings),

money, machines and materials.
 Functions of Management

Planning is determining the objectives and formulating the

methods to achieve them. It is more simply said than done. A
job well planned is half done.

• During planning one needs to ask oneself the following:

• What am I trying to accomplish i.e. what is my objective?

• What resources do I have and do I need to accomplish the

same?

• What are the methods and means to achieve the objectives?

• Is this the optimal path?

 Organizing

The function of organizing involves the

determination of activities that need to be
done in order to reach the company goals,
assigning these activities to the proper
personnel, and delegating the necessary
authority to carry out these activities in a
coordinated and cohesive manner
 Staffing

Definition 1

 Selecting and training individuals for specific job

functions, and charging them with the
associated responsibilities.

Definition 2

 Number of employed personnel in an organization

or program. Also called workforce.
 Leading/ Directing

The directing function is concerned

with leadership, communication, motivation

and supervision so that the employees

perform their activities in the most efficient

manner possible, in order to achieve the

desired goals.
 Controlling

The function of control consists of those activities that are undertaken to ensure that the
events do not deviate from the per-arranged plans.

The controlling function involves:

a. Establishment of standard performance.

b. Measurement of actual performance.

c. Measuring actual performance with the pre-

determined standard and finding out the deviations.

d. Taking corrective action.

 What Is a Manager’s Responsibility?

• Manager

– The individual responsible for achieving organizational

objectives through efficient and effective utilization of
resources.

• The Manager’s Resources

– Human, financial, physical, and informational

• Performance

– Means of evaluating how effectively and efficiently

managers use resources to achieve objectives.
 What Does It Take to Be a Successful Manager?

• Management Qualities
– Integrity, industriousness, and the ability
to get along with people

• Management Skills
– Technical

– Human and communication (Teaming)

– Conceptual and decision-making skills

• “Systems Thinking” & “Critical

Thinking”
The Systems Relationship among the Management Functions

Planning

Management
Functions

Controlling Organizing

Management
Skills

Leading
 Management Roles
• Role
– A set of expectations of how one will behave in a given
situation.
• Management Role Categories (Mintzberg)
– Interpersonal
• Figurehead, leader, and liaison
– Informational
• Monitor, disseminator, and spokesperson
– Decisional
• Entrepreneur, disturbance handler, resource allocator, and
negotiator
Ten Roles Managers Play
 Main Roles Sub Roles Functions that belong to the
role and examples

1. Figure Head Welcoming guests, signing the legal

documents, addressing meetings.

Interpersonal 2. Leader Evaluating the work of subordinates,

Roles stating mixed reviews, evaluating
performance, and training
subordinates.
3. Liaison Maintaining relationships with
customers, suppliers, trade
associations and community.
Informational 4. Monitor Written-Newspapers, annual report
Roles Verbal- Discussions with planners,
customers
and other managers.

5. Disseminator Share holders' meetings, Telephone

calls, reports

6. Spokes Person Providing information to external

parties representing the organization,
Examples : Press conferences, share
holders' meetings.
Decisional 7. Entrepreneur Organizing new programs and
Roles developing strategies,
introducing new project
processes.
8. Disturbance Handler Facing the conditions such as
strikes, breaching of the contracts,
consumer complaints and shortage
of raw materials etc.......

9. Resource Allocator Allocating own time for

subordinates, distributing the
resources of the organization
among the divisions.
10. Negotiator Taking steps to build up Industrial
Relationship, associating with
government
agencies.
 Differences Among Managers
• The Three Levels of Management
– Top managers
• CEO, president, or vice president
– Middle managers
• Sales manager, branch manager, or department head
– First-line managers
• Crew leader, supervisor, head nurse, or office manager
– Individual Contributors (ICs)
• Non-management operative employees
– Workers in the organization who are supervised by
first-line managers.
• Professionals/Specialists/Technicians (Knowledge
Workers)
 Management Levels and Functional Areas
SOME
ORGANIZATIONS
“FLIP” THIS CHART
UPSIDE DOWN
 Types of Managers
• General Managers
– Supervise the activities of several departments.
• Functional Managers
– Supervise the activities of related tasks.
– Common functional areas:
• Marketing/Sales/Product Development
• Operations/Production/Services Delivery
• Finance/Accounting
• Human Resources/personnel management
• Infrastructure (IT, Real Estate, Legal)
• Project Managers
– Coordinate employees across several functional departments to
accomplish a specific task.
 Management Skills and Functions

• Differences among management levels in skill needed

and the functions performed:
Activity