Presentation on

“INTERNET BANKING WITH REFERENCE

TO STATE BANK OF INDIA”

Presented by
ABHISHEK S
1NX17MBA01

Under the guidance of

PROF. PAVAN G KULKARNI
INDUSTRY PROFILE
A bank is a financial institution that provides banking and other financial
services to their customers. A bank is generally understood as an institution
which provides fundamental banking services such as accepting deposits
and providing loans. There are also nonbanking institutions that provide
certain banking services without meeting the legal Banks are a subset of the
financial services industry.

COMPANY PROFILE
SBI is an Indian multinational, Public Sector banking and financial
services company. SBI is one of India’s major banks and is an industry
leader in terms of size, business sector promotion and initiatives for the
progress and economic enhancement of the Indian economy.
• 2 June 1806, Bank of Calcutta
• 15 April 1840, Bank of Bombay
• 1 July 1843, Bank of Madras
• 27 January 1921, Imperial Bank of India
• 1 July 1955, State Bank of India
VISION
• CUSTOMER SATISFACTION FIRST
MISSION
• prompt, polite and proactive with the customers.
• create products and services that helps to customers achieve their
goals.
• go beyond the call of duty to make our customers feel valued.
• PROVIDE service even in the remotest part of country.
QUALITY POLICY
a computer company that works to raise the productivity to international
level in all our processes with innovative, ethical, honest and progressive
approach that emphasizes development.

PRODUCT PROFILE
SBI presents a wide range of products and services for its customers. It
includes savings account, credit cards, fixed deposits, home loan, personal
loan, debit card, loan against property, car loan, gold loan
McKinsey’s 7s frame work:
The McKinsey 7s framework is developed in the early 1980s by Tom Peters
and Robert Waterman , two consultants working at the McKinsey & company
consulting firm, the basic premise of the model is that there are seven internal
aspects of an organization that need to be aligned if it is to be successful. The
7s model can be used in a wide variety of situations where an alignment
perspective is useful.
Strategy:
• To focus on quality growth opportunities by maintaining and
enhancing the strengths in services.
• Use technology for competitive advantage and customer centric
progressive bank.
• To become one step financial supermarket, the bank has forayed into
newer areas of banking products and services to meet the increasing
needs of the customers.
System:
The bank has taken various proactive technology initiatives to maintain
its competitive edge in India banking industry. bank has chosen Flex
cube from Oracle financial services as the software application.

Style:
In bank, the decision are taken by the top management concerning matters
related to the organization. The decision relating to department matters are
taken by the department heads. The bank follows a participative leadership
style which allows the ideas, suggestions etc.
Staff:
The department in the bank consist of senior manager, officers, clerks
and sub-staff. The HR policies of the bank have been reinvented and
refocused time and again to suit to the changing banking scenario.
Skills:
Training policies and programs are suitably designed, modified and
updated on a continuous basis to upgrade the knowledge levels and
skills of its executives, officers, and workmen on par with the best in
the industry.
Shared Values:
• To remove superstition and ignorance.
• To spread education among all to sub-serve the first principle.
• To inculcate the habit of thrift and savings.
• To transform the financial institution not only as the financial heart of
the community but the social heart as well.
STRENGTH:-
• SBI is the largest bank in India in terms of market share, revenue and
assets and branch network also.
• Strong Capital Position .

WEAKNESS:-
• Lack of proper technology driven services.
• Huge staff
• Still image of Old Govt.Bank
• Political intervention.
OPPORTUNITY:-
• SBI’s merger with other banks .Its good for it’s awareness.
• Expantion to Rural Areas.
• SBI is expanding their business to Asian Market.
• MOdernization of some banking operation.
THREAT :-
• Close Competition with Private sector Banks.
• New licence of banks given to others also.
• Global economic slowdown.
INTRODUCTION TO THE PROJECT

E-banking
Internet banking is a system that has been developed in order to help clients
with the daily day to day transactions. Internet banking system means that
clients can now do banking at the leisure of their homes. also known as
online banking, the system allows both transactional and non-transactional
features. online banking or internet banking allows customers to conduct
financial transactions on a secure website operated by the retail or virtual
bank.
TOPIC CHOSEN FOR STUDY
• To know the various services offered by the banks through E- banking .

NEED FOR THE STUDY

• To study the most preferred e-banking services offered by SBI.
• To get knowledge about process of internet banking and usefulness to
banking industry.
• To know successful security measures adapted by SBI bank.

• Attempt to explore the various levels of internet banking services.

LITERATURE REVIEW
• Bauer,keldon.j(2002)
examined that bankers and consumers are both interested in the potential
for internet banking. The
findings show that banks too have been developing their infrastructure to a
ddress what they perceive as a growing demand for online services.

• Abou-Robich, Moutaz (2005)

studied how to analyse comfort levels and attitude of users toward banking
facilities. The findings resulted that there is a correlation between attitude
towards e-banking and feeling of security with regard to their demographic
variables.
OBJECTIVE OF THE STUDY

• To find out the progress of computerization in the SBI banks.

• To analyse the banking innovations after computerization of banks in
India.
• To analyse the present e-banking scenario concerned with ATM , internet
banking, mobile banking , credit card - debit card , fund transfer and other
e-banking service.
• To analyse the trend of online banking.
RESEARCH METHODOLOGY
The present study is concerned with e-banking provided by Indian Banks
in general and State Bank of India in particular hence mainly based on
Primary sources of data as well as on Secondary data.
Secondary data is collected from the Annual Report published by various
Commercial Banks and State Bank of India, RBI Bulletin, Research
Articles published in national and international journals of banking and
finance, References books, various libraries, Websites, etc...
LIMITATION OF STUDY
• Problems of security.
• Lack of awareness.
• Illiteracy is a great problem in consideration of e -banking activities
execution.
THANK YOU