Professional Documents
Culture Documents
In Education Organization
Lecturer
Dr. Kamarudin Musa
Faculty of Management and Economic
Sultan Idris Education University
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QUALITY MANAGEMENT IN ORGANIZATION:
PERSPECTIVE QUALITY THINKING
PHILIP B. CROSSBY
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Crosby and Quality Improvement
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Crosby and Quality Improvement
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Crosby and Quality Improvement
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Crosby and Quality Improvement
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Crosby and Quality Improvement
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Crosby and Quality Improvement
5. The management will deny the fact the root cause of the
problem.
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Crosby and Quality Improvement
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Crosby and Quality Improvement
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Crosby and Quality Improvement
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Crosby and Quality Improvement
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14 steps towards improving the quality
1. Management commitment.
2. Quality improvement team .
3. Measurement.
4. The cost of quality.
5. Quality awareness.
6. Corrective action.
7. The design of zero defects.
8. Staff education
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14 steps towards improving the quality
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Zero Defects
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Zero Defects
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The Adaptation of Zero Defects
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The Adaptation of Zero Defects
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