SUZUKI CONNECT

Update, May-2019
CONFIDENTIALITY CLAUSE

• Information shared in the session is highly confidential.

• Do not share the training material with anyone

• Photography and videography is strictly prohibited.

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SESSION FLOW
Pre-Test

Suzuki Connect Recap

New Login Procedure, Error messages

New Features in Suzuki Connect

Competition, Frequently Asked Questions (FAQs)

Pitching Suzuki Connect

Post-Test

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PRE-TEST

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SUZUKI
CONNECT
RECAP

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

INTRODUCTION

Suzuki Connect is an advance

telematics technology that
integrates your vehicle into your
connected lifestyle. It provides you
with near real time information about
your vehicle’s location, driving

SUZUKI CONNECT diagnostics and performance.

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 Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

SELLING POINTS

• Emergency Alerts
• Vehicle Tracking
• Driving Behaviour
• Live Vehicle Status
Note : “Service due reminder” has been removed from Suzuki Connect as it is part of NEXA App 7
 Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

Emergency Alerts Driving Behavior

Introduction Vehicle Tracking Live Vehicle Status

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NEW LOGIN
PROCEDURE &
ERROR
MESSAGES

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

• Suzuki Connect will now be available as a stand alone app on Apple’s

AppStore and Google’s Playstore.
• Suzuki Connect will not be a part of My NEXA App
• All existing customers will need to install the new app and create fresh log in
credentials through OTP
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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

PRE-SIGN-UP SCREENS Know More

ANDROID iOS

Click on “Know More?” button Separate Screens appear for Android and iOS devices

These screens appear when the Suzuki Connect App has been launched post download and installation 11
Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

SIGN-UP – WHY MOBILE/ LOCATE

Gives the user

quick information
about why the
mobile no. is
required and
where to locate
the VRN/VIN

Click on “Why Mobile?” button

Click on “Locate?” button

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

SIGN-UP PROCESS

Password
Enter OTP created
Enter mobile
received on successfully
number
the mobile
Enter Vehicle
Identification Create and
No. (VIN) confirm a
password*
OTP will be
sent to the
registered
mobile no.

• Password should be of at least 8 characters with minimum 13

1 upper case letter, 1 lower case letter, 1 numeric digit & 1 special character (E.g. Car2Fast#)
Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

ERROR MESSAGES DURING SIGN UP – CREATE PASSWORD

Possible Error Messages:

1. Your Suzuki Connect Services are not active yet. Please contact
your dealership!
Scenario: Customer’s TCU is not active since onboarding.

2. Your Suzuki Connect Services for entered vehicle details have been
disabled as per your request! Please contact your dealership!
Scenario: Customer’s TCU has been Suspended or he has transferred his
services to someone else.

3. You are already a registered customer, please use reset password

option
Scenario: Customer is already registered but is trying to use Sign-Up option
again.

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

ERROR MESSAGES DURING SIGN UP – CREATE PASSWORD

Possible Error Messages:

4. Mobile Number & Vehicle Details did not match. Please contact
customer support
Scenario: Customer is trying to register with Invalid Mobile Number & Vehicle Details
combination.
In this event an SMS to user is also triggered to the user in case his entered mobile
number is correct.
You are trying to Sign Up for your Suzuki Connect with invalid details. Please register
using 15 char VIN/Chassis No. for your <model> ending with <Masked VIN>.
Example: You are trying to Sign Up for your Suzuki Connect with invalid details.
Please register using 15 char VIN/Chassis No. for your Baleno ending with MA**78B.

5. You have exceeded maximum number of permitted OTP generation

requests for the day. Please try tomorrow.
Scenario: A user is allowed to request maximum 10 OTPs in a day per
account(mobile number) for Create or Reset Password.

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

ERROR MESSAGES DURING SIGN UP – CREATE PASSWORD

Possible Error Messages:

1. Invalid OTP. You have <countAttempt> attempts remaining with current
OTP to set Password
Scenario: A user is allowed to enter maximum 5 invalid OTPs, he would have to
generate new OTP if he enters OTP 6th time.

2. OTP Expired, Please generate new OTP

Scenario: If OTP is tried after 10 minutes of generation or user has blocked valid OTP
by trying for 5 consecutive times by entering wrong OTP, 6th time he would try with
valid OTP he would get this message.

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

SIGN-IN PROCESS

1.Sign-In with mobile

number and
password
2.Dashboard appears
when you have
successfully
signed-in

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

ERROR MESSAGES DURING SIGN IN

Possible Error Messages:

1. Invalid Password. Your account would be blocked after
<countAttempt> unsuccessful attempts!
Scenario: Customer’s has entered an invalid password to login. He is allowed
maximum 5 consecutive invalid attempts.

2. Account not registered, please use Sign Up option to create account!

Scenario: Customer has not registered but is trying to Login.

3. Your account is blocked, please use Reset Password option!

Scenario: Customer’s account has been blocked due to incorrect password and is
requested to reset his password to unblock his account.

4. Your session has expired. Please login again.

Scenario: User would get forced logout after 10 days of login when he tries to use
the app. The user would continue to receive notification if he doesn’t use the mobile
app and has not logged in after 10 days. Only when he uses the app he would get
Session expire alert.

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

RESET PASSWORD

Enter registered
mobile no.
Enter VIN/
Registration no.

Click on “Forgot Password”

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

ERROR MESSAGES WHILE RESETTING PASSWORD

Possible Error Messages:

1. Your Suzuki Connect Services are not active yet. Please contact your
dealership!
Scenario: Customer’s TCU is not active since onboarding.

2. Your Suzuki Connect Services for entered vehicle details have been
disabled as per your request! Please contact your dealership!
Scenario: Customer’s TCU has been Suspended or he has transferred his services
to someone else.

3. Account not registered, please use Sign Up option to create account!

Scenario: Customer has not registered using Sign-up but is trying to use Forgot
Password option.

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

ERROR MESSAGES WHILE RESETTING PASSWORD

Possible Error Messages:

4. Mobile Number & Vehicle Details did not match. Please
contact customer support
Scenario: Customer is trying to register with Invalid Mobile Number & Vehicle Details
combination.
In this event of reset Password SMS is not triggered to user as it is expected he is
aware of his details.

5. You have exceeded maximum number of permitted OTP

generation for the day. Please try tomorrow.
Scenario: A user is allowed to generate maximum 10 OTPs in a day per
account(mobile number) for Create or Reset Password.

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

ERROR MESSAGES WHILE RESETTING PASSWORD (INVALID OTP)

Possible Error Messages:

1. Invalid OTP. You have <countAttempt> attempts remaining
with current OTP to set Password
Scenario: A user is allowed to enter maximum 5 invalid OTPs, he
would have to generate new OTP if he enters OTP 6th time.

2. OTP Expired, Please generate new OTP

Scenario: If OTP is tried after 10 minutes of generation or user has
blocked valid OTP by trying for 5 consecutive times by entering wrong
OTP, 6th time he would try with valid OTP he would get this message.

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NEW FEATURES
IN SUZUKI
CONNECT

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 Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

S. No Category Feature
Emergency Alert

1 EMERGENCY ALERTS Car Assistance Call

Preventive Functional Alert

Live Vehicle Tracking

Location Sharing
2 VEHICLE TRACKING Navigate to Car
Tow Away Alert
Geofence
Trip Details
Trip Consolidation
3 DRIVING BEHAVIOR Driving Behavior
Driving Score
Fuel Efficiency Report
Low Fuel Alert
Over-Speeding Alert
Trip ON/ OFF Alert
FEATURES
Seat Belt Alert
4 LIVE VEHICLE STATUS
AC Idling Alert
Manual Trip
Last Trip Summary
Vehicle Status

Note : “Service due reminder” has been removed from Suzuki Connect as it is part of NEXA App 24
Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

1. DRIVER SEAT BELT ALERT

Click on the Menu button Click on “Manage Alerts” Toggle to switch on

“Wear SeatBelt Alert”
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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

1. DRIVER SEAT BELT ALERT

Text SMS & In-App Notification Text

Wear Your seatbelt! Speed is over 15Km/Hr

Toggle to switch on
“Wear SeatBelt Alert”
for more than 3 minutes!
(HR26XXXX; 24-Apr-19;12:58pm)
https://share.here.com/l/28.458311,77.0100?z=12
“Seat Belt unplugged” notification
received on Suzuki Connect App
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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

2. AC IDLING ALERT

Click on the Menu button Click on “Manage Alerts” Toggle to switch on

“AC Idling Alert”
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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

2. AC IDLING ALERT

Text SMS & In-App Notification Text

AC is on in stationary car. It's been more

Toggle to switch on
“AC Idling Alert”
than 10 minutes!
(HR26XXXX; 24-Aug-17; 22:15)
https://share.here.com/l/28.458311,77.0100?z=12
“AC IDLE” notification received
on Suzuki Connect App
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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

3. ADDING EMERGENCY CONTACT NUMBERS THROUGH PHONE CONTACT LIST

Click on the Menu button Click on “Emergency Contacts”

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

3. ADDING EMERGENCY CONTACT NUMBERS THROUGH PHONE CONTACT LIST

Click on “ADD EMERGENCY Click on the contact icon Select “Yes” to open and select
CONTACT” button from your phone’s contact list
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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

4. MOBILE LOCATION BUTTON ON DASHBOARD

A new Mobile Icon on Dashboard for user to instantly see the current
location of his/her registered mobile phone

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

5. MULTIPLE VEHICLES (ACCOUNTS) ACCESSIBLE THROUGH SAME LOGIN

• User can access

information for multiple
cars which are registered
with the same mobile no.
used for log-in

• Users can conveniently

switch and access
information for multiple
NEXA cars through a drop
down list
Click on the Menu button Click on Vehicle to open drop
down menu
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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

6. NAME CUSTOMIZATION

• User can customize

his/her name

Click on the Menu button Click on name/ phone no.

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COMPETITION
COMPARISON

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

SUZUKI CONNECT

Vs

SUZUKI CONNECT HYUNDAI BLUELINK

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 Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

FEATURE COMPARISON –

S. No Category SUZUKI CONNECT HYUNDAI BLUELINK

1 EMERGENCY ALERTS

2 VEHICLE TRACKING

3 DRIVING BEHAVIOR

4 LIVE VEHICLE STATUS

REMOTE FUNCTIONS available

5 in Automatic
(Door Unlock, AC Operation)

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

HYUNDAI BLUELINK HAS LOTS OF FEATURES WHICH SUZUKI CONNECT DOES

NOT

• Acknowledge –Sir/Ma’am, I understand your concern.

• Respond – Bluelink, and Suzuki Connect, both use telematics technology to provide a host of security
and convenience features

• Validate – Bluelink does offer a few features more, but if you assess them closely, these features are
less significant practically in day to day life. Some other features in Bluelink like navigation and vehicle
health are offered through the infotainment system in NEXA vehicles.

• Check –Sir,/Ma’am, I recommend the NEXA Test Drive where I shall explain and show to you all the
features of Suzuki Connect and SmartPlay Studio/Infotainment System.

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

HYUNDAI BLUELINK SHOWS VEHICLE HEALTH AND DIAGNIOSTIC REPORTS

• Acknowledge –Sir/Ma’am, I understand your concern to keep your vehicle in prim and proper condition

• Respond – Suzuki connect offers similar functionality through the phone App

• Validate – Driver Behavior Report indicates if the vehicle is being driven harshly. Preventive
Functional Alert tells you for possible component or system failure and seamlessly connects you to
get service. What’s more is that with NEXA Service, we are only a phone call away. You can reach us
anytime using Car Assistance Call.
In Baleno the SmartPlay Studio has a comprehensive list of checks it makes and reports faulty or low
performing engine/ vehicle components.

• Check –Sir,/Ma’am, I recommend the NEXA Test Drive where I shall explain to you all the security
features of Suzuki Connect and SmartPlay Studio (in case of Baleno)

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

HYUNDAI BLUELINK HAS PHYSICAL BUTTONS ON IRVM FOR SOS,

BREAKDOWN ASSISTANCE AND CALL CENTER

• Acknowledge –Sir/Ma’am, I understand your concern for quick access in case of an emergency

• Respond – Suzuki connect has the same functions available through the phone App

• Validate – Emergency Alert works without any driver input and sends your GPS coordinates in case
the system detects a crash (airbags deployed). Preventive Functional Alert and Car Assistance Call
seamlessly connect you to the call-center for breakdown assistance both actively and passively when
required.

• Check –Sir,/Ma’am, I recommend the NEXA Test Drive where I shall explain to you all the security
features of Suzuki Connect

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

HYUNDAI BLUELINK HAS NAVIGATION

• Acknowledge –Sir/Ma’am, I understand your concern

• Respond – Navigation is offered in NEXA cars through the SmartPlay Studio/ SmartPlay Infotainment
System. Therefore this is not an additional feature in Bluelink

• Validate – SmartPlay Studio and SmartPlay Infotainment System can also show online maps through
Google once connected to a smart-phone. Voice based searches further make navigation extremely
simple to use

• Check –Sir,/Ma’am, I recommend the NEXA Test Drive where I shall explain and show to you how
effectively and effortlessly can you use navigation in NEXA vehicles

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

PITCHING SUZUKI CONNECT –

WHEN TO PITCH
• While at Interior stage of the Design FIRSST demo
• During NEXA Test-Drive

WHAT TO PITCH
• Emergency Alerts
• Vehicle Tracking
• Driving Behaviour
• Live Vehicle Status
------------------------------NEXA Test-Drive-------------------------------
Set a Geofence around the car (100-200 m) and then ask
customer to follow the route to the vehicle using Navigate to Car
feature
• Navigate to Car | Geofence | Location Sharing
• Alerts : Trip On/Off | Seat Belt | AC Idling | Over-speed
• Driving Score | Trip Summary

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Recap Login Sign-Up Sign-In New Features Competition FAQs Pitch

PITCHING SUZUKI CONNECT

HOW TO PITCH
• Your vehicle can arrange for assistance (through Maruti On-road
Service) in case of an emergency
• With Suzuki Connect you can locate your vehicle and map your way to it
using Navigate to Car
• Your vehicle can give your feedback on the driving quality of your
chauffeur or other users
• Location sharing ensures complete peace of mind to family members who
can track movement of your vehicle on a map
• Your vehicle can inform about low fuel or a possible breakdown. This is
especially useful when travelling unassisted or at night
• You can set a Geofence around your vehicle, mobile phone or a location of
your choice and be notified when the vehicle moves in and out of the
Geofence perimeter

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POST-TEST

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PROGRAM SUMMARY
New Features in Suzuki Connect
• 2 New Alerts added : Seat-Belt Alert, AC Idling Alert
• Mobile Location button added for quick access on dashboard
• Multiple vehicles (accounts) accessible through same login
• Emergency Contact Numbers added through Contact List on phone

New Login Procedure

• Suzuki Connect will now be available as a stand alone app on Apple’s AppStore
and Google’s Playstore.
• All existing customers will need to install the new app
• During vehicle delivery we must ensure app installation, login and explanation of
features/functionality of Suzuki Connect before customer leaves by Relationship
Manager
• In case customer gets an error message during login we must try to resolve it
• In case of error persists, CRM will call customer within 24 hours

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THANK YOU